OYO 89492 Carlton Inn Bukit Ubi

Hotels
•
OYO Rooms
B-802 & B-804, JALAN BUKIT UBI , Kuantan , my

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
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Review Highlights

Pros:
Good location
Comfortable
Value for money
Friendly staff
Cons:
Dirty rooms
Dirty toilets
Maintenance issues
Limited parking

Categories

Cleanliness
5.2
Cleanliness was a major concern with numerous complaints about dirty rooms and toilets, despite some positive feedback.
Service
6
Mixed reviews on service with some appreciation for the staff, but negative remarks about maintenance and cleaning services.
Location
8.5
The hotel's location was frequently praised for its proximity to the city and other attractions.
Room Quality
5.4
Guests offered mixed feedback on room quality, citing both maintenance issues and satisfactory conditions.
Amenities
6.2
Guest reviews suggest that amenities are adequate with some standouts, but issues like limited parking affect the score.
Value for Money
7.3
Many guests felt the accommodations were reasonable for the price, although a few had reservations about the overall quality.
Food and Beverage
6
There were no significant comments regarding food and beverage, likely indicating an average experience in this area.
Overall Experience
6.8
Guests had mixed overall experiences, with some reporting positive stays and others disappointed, particularly with cleanliness and maintenance.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2024-10-29 23:56

Property Description

Convenient Location
Situated close to key attractions, including Sultan Ahmad Shah International Convention Centre and Heroes Museum, OYO 89492 Carlton Inn Bukit Ubi offers easy access to Kuantan's popular destinations.

Comfortable Accommodation
Experience a comfortable stay in air-conditioned rooms equipped with modern amenities such as a flat-screen TV, free WiFi, and free toiletries. Family rooms are also available for a convenient stay for all.

Friendly Staff and Services
Our staff, fluent in English and Malay, are dedicated to providing exceptional service and assistance throughout your stay. Enjoy a warm welcome and a hassle-free experience at the reception.

Book your stay at OYO 89492 Carlton Inn Bukit Ubi for a convenient and comfortable accommodation in Kuantan.

Important information:

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property currently isn't accepting guests from certain countries, during dates where such guidelines exist.
In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property can only accept bookings from essential workers/permitted travellers, during dates where such guidelines exist. Reasonable evidence must be provided on arrival. If it isn't provided, your booking will be cancelled on arrival.
In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.
Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures.
Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size.
Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.
It is not possible to stay at this property for Coronavirus (COVID-19) quarantine purposes.
A damage deposit of MYR 50 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property.
From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

Location