Balboa Bay Resort

The location of the hotel is nice, the exterior is beautiful, the restaurant breakfast is tasty, but the rooms, pool and hot tub area are in need of repair. If this were a Holiday Inn or a non-resort, it would be acceptable and expected. For what this resort charges, I would expect even the small details to be covered. The pool and hot tub were in rough shape, cracks all over the place, and the bed frames had significant damage. Good place to stay, but for the price I would look elsewhere.

Family, friendly very nice staff best you can get at a resort

Front desk and Bell desk personnel couldn’t be more helpful, warm and professional. What a great first impression. Our room is beautiful, the whole resort is beautiful and smells like I’m in Hawaii. The event we attended last night for the Soto /Guerra wedding was wonderful. Can’t enough good things.

Very up-in-quality and worth every penny

The presidential suite was amazing. Great food from A O restaurant. And good live music on the weekends. Thank you

Stayed here on a business trip after a few years. The hotel is super convenient for business in Newport Beach and is well located near the Balboa Peninsula. The staff here are excellent. Special acknowledgement to the front desk employee, Fateenmah, who was courteous, knowledgeable and efficient. She’s a good ambassador for the hotel. I stayed in a nice room on the third floor of the Club as opposed to the main hotel. It’s quieter over there normally and my room had a great view of Lido Island. If you can get a room in the club, do it. This time however they are doing work on the club members pool so the construction noise was loud in the morning. The hotel pool remains open. Folks at A O restaurant were cheery and helpful. Overall good visit and this remains a good hotel. Will definitely come back.

Wonderful, helpful staff. Great location and beautiful room. They are doing construction on the pool right outside at the moment is the only setback.

Beautiful, excellent service, convenient location. The room is big. Most customers have luxury cars. Ocean view with balcony. Location is closed to most beaches.

This is our second stay at Balboa Bay Resort and like the first, our stay has been wonderful. The staff is friendly and welcoming. With things such as a personalized welcome note and special treats for our son they went beyond the expected to make our stay special. Our room is spacious, comfortable, clean and has a great view of the bay. The onsite restaurant, A + O, is excellent. We really like the Balboa Bay Resort and plan to return.

I stayed at Balboa Bay Resort for a short staycation and had a genuinely relaxing and enjoyable experience. The waterfront setting is beautiful and peaceful, with marina views that immediately set a calming tone.

My room was spacious, quiet, and very comfortable l. It well laid out and easy to settle into. The overall property feels elegant without being stuffy, which made it a great place to truly unwind rather than feel “on display” in a luxury setting.

Service throughout my stay was consistently warm and professional. Staff were attentive and kind without being intrusive, and everything from check-in to dining and room service felt smooth and well managed.

This is an ideal choice for a restful coastal getaway or staycation if you’re looking for comfort, calm, and thoughtful service. I left feeling refreshed and would absolutely return.

Nice and clean

I was attending a business seminar and had heard about how wonderful the resort was but it far exceeded my expectations. All of the staff I came into contact with were warm, friendly, and genuine in their greetings and service! The room was spacious, luxurious, and had a beautiful balcony which I enjoyed being able to step outside to check on the weather without having to leave my room. The room service was professional, friendly, and delicious. How lovely to be served breakfast in your room and have it be hot, tasty, and prompt! Both employees who manned the front desk were very friendly and quickly took care of my checking in/out and questions. I especially loved having my room tidied up during the day and the turndown service in the evening made me feel like a million! (wish I had that at home!!) I was traveling solo and felt very safe at the hotel. I never gave my safety a thought until just now! I loved the old world elegance of the hotel; not a stark new building but it had the underlying sense of knowing it was truly exceptional without being snooty.

The property is stunning and the staff is very courteous and highly professional, but the experience is undercut by excessive mandatory surcharges. While the hotel promotes the $45 resort voucher as a benefit because it can be used as a dining credit, the addition of the Resort Fee (and Resort Fee Tax) and Tourism Marketing Fees more than offsets that value. These cumulative add-ons significantly inflate the final bill, making the pricing feel deceptive despite the high quality of the grounds and service.

The food is fine, the staff very friendly and helpful. They always had a dinner special. The valets were prompt and courteous.

Balboa Bay Resort is a very nice hotel on the water . The rooms were pretty average but nice bathrooms. Our room was over some generator so the room floors vibrated .

The restaurant had great service and pretty clean flavorful dishes . We particularly liked the tuna poke bowl and the steak salad . For breakfast - the protein açaí shake and the avocado toast hit the spot .

For swimmers - the pool is one of the best for hotels . A 25 meter length pool - very rare for hotels and lane lines . I loved it . The fitness room is under renovation so it the space isn’t so great .

The front desk, I would say may need a little more training in customer service . However / the concierge team was amazing .

I called the hotel to ask if they could match a deal I found on Expedia. The representative told me they couldn't and suggested it would be better to book directly with them. When I said I would just book through Expedia instead, she simply said "okay" and made no effort to retain my business. I've stayed at this hotel before and even booked a beachfront room, so this was disappointing. To make matters worse, she then quoted me a price that was higher than what was listed on the hotel's own website. Overall, the interaction made me feel like they didn't care about returning guests or customer service.

I love this resort. It’s sooo beautiful and all of the staff are so friendly. I highly recommend their restaurant A & O as well.