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Facilities
Property facilities
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Health or beauty spa nearby
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Free beach shuttle
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Electric bicycle charging station
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Terrace
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Family rooms
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Pets allowed
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Tour desk
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Facilities for disabled guests
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Hot tub/Jacuzzi
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Massage services
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Packed lunches
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Table tennis
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Non-smoking throughout
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Shuttle service (additional charge)
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Concierge service
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Wheelchair accessible
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Allergy-free room
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Kid meals
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Heated pool
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Evening entertainment
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Lower bathroom sink
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Outdoor furniture
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Coffee Shop on site
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Fruits
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Shallow end
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Pet bowls
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Spa/wellness center services
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Fence around pool
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Beauty Services
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Pet basket
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Key card access
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Mobile app for room service
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ATM/banking
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Shopping on site
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Snack bar/deli
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Free beach shuttle
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Beach umbrellas
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Pool sun loungers
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Concerts/live shows
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Wine release events
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Reception hall
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Exercise/lap pool
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Japanese garden
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Covered parking
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Secured parking
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Garage
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Health or beauty spa nearby
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Swimming nearby
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Water sports equipment
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Bicycle-friendly property
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Electric bicycle charging station
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Charcoal grill
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Vegetarian menu options available
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Bulk dispenser for toiletries
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Luxurious Accommodations and Culinary Delights
Balboa Bay Resort, named the #1 Resort in Newport Beach, boasts 159 luxurious guestrooms and suites. Indulge in the celebrated culinary program featuring A+O Restaurant | Bar, Blend, and a creative craft cocktail program with a smoked cocktail cart.
Wellness Oasis and Recreation Center
Enjoy a fitness studio, heated outdoor swimming pool, whirlpool, and full-service spa. The new Recreation Center offers sport rentals, curated experiences, and a Poolside Cabana program for ultimate relaxation.
Weddings and Events with Stunning Views
Host your special day at the newly debuted Lighthouse or Bayfront ceremony lawn with 35,000 square feet of indoor and outdoor function space. Say "I do" with breathtaking bay views as your backdrop.
Experience luxury and relaxation at Balboa Bay Resort - book now for a memorable waterfront retreat.
Only dogs under 30 pounds are allowed in the hotel.
Please note that the daily service fee includes the following:
- 24-hour access to resort fitness center
- 24-hour access to business center and printing of boarding passes
- In-room coffee and tea service, lobby coffee and tea service from 6am until 9am
- Unlimited use of fax services both incoming and outgoing
- Unlimited local and 1-800 telephone calls
- Free bottled water in room replenished daily (up to 2 maximum)
- Choice of newspaper daily delivered to roomGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are allowed. Charges may be applicable.
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Parking
Public parking is possible on site (reservation is not needed) and costs USD 50 per day.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 17 years old stay for free when using an existing bed.
People no matter the age stay for US$30 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Property Accessibility
- Ramp: No
- Entrance Leveled: No
- Pet Friendly: No
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: No
- Restaurant Wheelchair Accessible: No
- Elevator Audio Signals: No
- Elevator Braille Numbers: No
- Elevator Contrasting Buttons: No
- Elevator Visual Signs: No
- Ramp: No
- Entrance Leveled: No
- Pet Friendly: No
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: No
- Restaurant Wheelchair Accessible: No
- Elevator Audio Signals: No
- Elevator Braille Numbers: No
- Elevator Contrasting Buttons: No
- Elevator Visual Signs: No
- Braille Room Numbers: No
- Noticeable Room Number: No
- Room Door Peephole: No
- Service From TV: No
- Hearing Kit: No
- TV Alarm Clock: No
- Accessible Room Connecting Doors: No
- TTY Hearing Speech Impaired: No
- Toilet Grabbing Handles: No
- Adjustable Shower Head: No
- Bathroom Emergency Cord: No
- Bathtub Grabbing Handles: No
- Cabin Under Sink: No
- Shower Level Floor: No
- Handrails: No
- Stair Marked: No
- Pool Handrails: No
- Lift In Pool: No
- Spa Wheelchair Accessible: No
- Parking Wheelchair Accessible: No
- Public Toilets Emergency Cord: No
- Crouches Cane Impaired: Yes
- Elderly Impaired: Yes
- Electric Wheelchair: Yes
- Hearing Impaired: No
- Manual Wheelchair: Yes
- Visually Impaired: No
- Wheelchair Or Scooter Impaired: Yes
- Crouches Cane Impaired Score: 50
- Elderly Impaired Score: 50
- Electric Wheelchair Score: 50
- Hearing Impaired Score: 0
- Manual Wheelchair Score: 50
- Visually Impaired Score: 0
- Wheelchair Or Scooter Impaired Score: 50
Guest Reviews
Nice and clean
Property is great, however after getting a duplicate charge no one from the resort nor booking.com was able to help with the reimbursement.
The food is fine, the staff very friendly and helpful. They always had a dinner special. The valets were prompt and courteous.
I would have liked a better store on site. A little short on the things I always seem to forget.
I love this resort. It’s sooo beautiful and all of the staff are so friendly. I highly recommend their restaurant A & O as well.
Location is amazing
Super expensive
The resort was absolutely beautiful. Our room was large & had all the amenities you could want. The bed was very comfortable.
The customer service was excellent!
Balboa Bay Resort Concierge services is the best. Aside from having a great experience booking this hotel, concierge services helped me with all of my pre-arrival needs. And, a woman names Praise at the front desk was very gracious and kind upon our arrival. We really needed to get into our room and dressed for a photo shoot, and she helped us get in just a little bit early. Thank you all at Balboa Bay Resort. Shout out to my good friend Dan in Sales at BBR. Everyone there is wonderful. Cheers, Amy
A+O is amazing! Loved everything about it, the food is great, service, entertainment, location,....
I would definitely go back as soon as I get a chance
Lovely staff. Rooms beautiful. Stayed on the bayfront. Couldn’t be better! Magical at Christmas 🎄 There’s a convenient deli downstairs with good snacks and early coffee!
Loved the decor and the holiday decorations. We had a bay view and what a view it was. Absolutely stunning
Our stay on October 4th was ruined by a massive noise disturbance. We called security 5 times between 2-4 AM to stop the loud party next door with blaring music, but the issue was never resolved.
At checkout, we were promised a full refund for the night. We were instead given a paltry $6.47 refund.
The subsequent customer service was abysmal, dragging on for two full months:
It took 2 weeks to get a response from the manager, Jack.
It took another 2 weeks for him to "verify our story" with security. This suspicious level of scrutiny was unacceptable.
On November 1st, after verifying that our "story" was in fact true, upper management decided to not refund us, instead promising a voucher for a free night.
It is now December 4th, two months after our stay, and we still have not received the voucher.
Ultimately, The Balboa Bay Beach Resort has demonstrated a disturbing level of indifference and a complete disregard for resolving a valid complaint. The combination of the persistent lack of professional urgency and the deeply mistrustful treatment we endured strongly leads us to believe that this poor response is tied to classism and bias—that if our background were different or if we resided in a 'fancier' city, the hotel's management would have been significantly more proactive and accommodating.
TV is set to 3 hours later then normal. Pillows are way too soft, needed 3 to sleep. Room lighting control does not work correctly. Cannot heat room more then 70 degrees.
The service is amongst the best I’ve ever had at a hotel! Everything was very clean, the food was excellent, location wonderful!
This is a fabulous hotel. It is very clean, great location, and has a super friendly staff. Would stay there again anytime!!
Excellent hotel
everything is grate!! location, service, front desk, every staffs... anyway, you should come to the hotel. it is the best for every body.
Custom service
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