Embassy Suites Charleston

Hotels
•
Embassy Suites Hotels
8.2 (1364 reviews)
300 Court Street , Charleston , us

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent service
Great location
Decent breakfast
Cons:
Cleanliness issues
Limited parking
Room quality discrepancies

Categories

Cleanliness
6.7
Issues with cleanliness were mentioned multiple times, indicating the hotel is not meeting cleanliness standards.
Service
9.2
Service was described positively in several reviews, particularly the exceptional staff and shuttle services.
Location
8.7
Location was noted to be great, with easy access to nearby restaurants and events.
Room Quality
7.7
Room quality received mixed reviews, with some complaints about decor and items missing.
Amenities
8.2
Amenities included were good, but some guests expected more based on their previous experiences, impacting overall satisfaction.
Value for Money
8.2
Value for money was overall judged as acceptable, despite some complaints about extra fees.
Food and Beverage
8.7
The breakfast and evening drinks were positively mentioned, contributing to a good dining experience.
Overall Experience
8.2
Overall experience was rated positively despite some issues with cleanliness and room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 10:34

Property Description

Convenient City-Center Location
Located in the heart of the city, the all-suite Embassy Suites in Charleston offers easy access to popular sites and major corporations. Explore the state Capitol building, West Virginia State Museum, and Charleston Civic Center just minutes away.

Luxurious Amenities
Wake up to a complimentary cooked-to-order breakfast and stay active in the modern fitness center. Take a dip in the pool for relaxation or unwind at the free nightly reception in the evening.

Business and Leisure Friendly
With an airport transfer service to Yeager Airport and proximity to corporate offices like Coca-Cola and Verizon Wireless, our hotel caters to both business and leisure travelers.

Book your stay at Embassy Suites Charleston for a seamless blend of comfort and convenience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Tue, Jul 14, 2026 until Tue, Jul 21, 2026
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CRW

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in all areas and charges are applicable.

  • Parking

    Public parking is possible on site (reservation is not needed) and charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.2
Based on 1364 reviews
Cleanliness: 6.7
Service: 9.2
Location: 8.7
Room Quality: 7.7
Amenities: 8.2
Value for Money: 8.2
Food and Beverage: 8.7
Overall Experience: 8.2
R
Robert • solo_traveller • us
10
Pros:

We came in late, breakfast was excellent.

Cons:

The parking was across the street but it was actually really close and easy to get to.

2026-07-11 • via Nuitee
W
Wendy • couple • us
8
Great place… will stay again
Pros:

Nice location to downtown. Room was very nice and the staff were great

Cons:

The parking.. you gotta go across the street and it’s not the best area at times. It used to be right beside it

2026-07-10 • via Nuitee
A
Anthony • solo_traveller • us
3
2026-07-08 • via Nuitee
M
Marina • solo_traveller • us
7
2026-07-08 • via Nuitee
A
Alexis • family_with_children • us
8
2026-07-08 • via Nuitee
A
ALLEN • solo_traveller • us
10
Fantastic experience
Pros:

Proximity to downtown.

Cons:

Nothing

2026-07-06 • via Nuitee
K
Krysta • family_with_children • us
7
Overall Very Pleasent.
Pros:

Enjoyed the Rooms and the bedding. Staff was wonderful at the front and very helpful.

Cons:

The bathroom (showers) could use some mainteance cleaning. The bottom of the shower was very dingy dirty looking,

2026-07-06 • via Nuitee
T
TAMMY JEAN • couple • us
10
2026-07-06 • via Nuitee
E
Eric • couple • us
10
Awesome
Pros:

Everything

2026-07-06 • via Nuitee
G
Gabriel • extended_group • us
8
2026-07-06 • via Nuitee
J
John • extended_group • us
10
2026-07-05 • via Nuitee
M
Maria • family_with_children • us
1
Worst experience
Pros:

It is the most disgustingly hotel I’ve stayed in and a staff member from the front desk was often rude I felt she was discriminating me

Cons:

Everything everywhere dirty the elevator flooring cracked felt like peace’s falling out scary

2026-07-04 • via Nuitee
D
Diana • solo_traveller • us
10
The room was spacious and and very nice, the reception drinks and snacks and the breakfast was amazing, the staff were m
Pros:

Spacious, amenities were incredible, the welcoming reception was so nice, breakfast was amazing

Cons:

The parking was several blocks away. They did have valet parking but I wasn’t paying for that.

2026-07-01 • via Nuitee
D
Daniel • solo_traveller • fi
10
2026-06-30 • via Nuitee
K
Kates • family_with_children • us
8
We enjoyed the restaurants close to the hotel and the run/walk trail along the river.
Pros:

Central location and larger rooms for families.

Cons:

not all the elevators worked and the waiting area for the elevators is small.

2026-06-30 • via Nuitee
F
Freddy • solo_traveller • fr
7
Cons:

Petite piscine

2026-06-28 • via Nuitee
T
Thomas • solo_traveller • us
6
Over priced
Pros:

Very big rooms

Cons:

The rooms where not very clean there was dust on most of the furniture. I found trash under the desk. The eggs where very running and tasted more like nothing they where over watered. Waited for 30 mins to be seated to eat and an hr for our food. I get there was a convenient going on but get more staff for those days. I also requested a corner suit but was told it was gone and all they had left was a regular room. And I paid the same price as a corner suit. And the parking is an absolute mad house when we go there there was absolute no direction on where to park everything in front of the hotel was vallet parking and when I asked where to park I was told go around the corner and there is an annoying thats where u park. No that was just a drop off the parking is in the parking garage next to it.

2026-06-28 • via Nuitee
K
Kanesa • solo_traveller • us
10
2026-06-28 • via Nuitee
N
Nichols • family_with_children • us
10
Beautiful and peaceful room
Pros:

Clean, comfortable

Cons:

Nothing

2026-06-27 • via Nuitee
J
Judith • couple • us
9
2026-06-27 • via Nuitee