Hyatt Place Houston-North

La propreté des draps

I don’t like it

Really didn’t like the tub outside of that. Everything else was wonderful and I guess I would stay there again just for the fact that I know that they made an effort that they need to replace the tub at least in our unit room 307.

Was not clean. Rust and black spots in the bathroom. Funky smell. Housekeeping barging in without knocking.

La cama tenía pelos el dinero de entrada 50 dolares mas aparte de los 180 no los devolvieron

The person at reception wanted to charge me twice for my stay and the same thing happened to me twice at this hotel. Be careful with that. They even took a photo of my card.

My experience is not good. I have stayed at many Hyatt hotels, this stay was more like a motel stay. The room smelt bad. There was a horrible smell on the carpet. There wasn’t a phone or microwave in the room. The bathroom was small with a lowered ceiling. You can tell there was severe water damage as the patch work was very visible. There was rust on the appliances. I wasn’t informed that the room wasn’t cleaned nightly. I asked for more towels since mine didn’t get taken away, I was informed by the front desk they may not have enough towels. There were stains on the curtains and covers. The breakfast was more of a continental breakfast, which was not what was advertised. Also during check out no one was at the front desk- wasn’t asked about my stay. I will never stay at this hotel again. I know to always read the reviews before booking a stay.

The staff! The staff the staff! I waited over 50 mins for a representative to come to the front desk my spouse was calling and the individual at the location picked up and said “yeah” when she explained the long wait and dissatisfaction they replied with “ is that all you call to tell me” . When he came back to me he laughed and said I guess I have your wife on the phone. I let it go because I was exhausted the next morning I was eating breakfast and I touched base with front desk and the representative was even more rude and I told me the shuttle wasn’t coming which I confirmed an 8:15 am pick up I asked when he would be telling me and he advised you were eating breakfast and didn’t seem very worried I asked for this guys name because it seems to be a trend with staff at this location and his demeanor changed quickly and he then wanted to be helpful and got transportation to the airport. Very dissatisfied when I called to speak with a manager I was told they would have to call me back almost a week later haven’t heard anything.

Чистота номера желает быть лучшей, нет питьевой воды в номере чтобы сделать себе чай или вообще чтобы попить, уборка в номерах каждые 3 дня хотелось бы уборку чаще.

Qué me cobraran 50$ demás y no saber porque ya que en factura que me enviaron no se refleja ese pago extra que hice

No ! tv service the time we stayed. We moved to another room still no service . I, was told by the manager: short , Indian lady with glasses a refund was going to occur . I notified Booking.com and told them the same thing —that’s what she told me to do and I did. We checked our a day early

Manager was very rude and I had a Disappointed and Frustrated Stay – No Support for Families