Bay Mountain Inn Cherokee Smoky Mountains

Hotels
8.1 (1419 reviews)
1455 Acquoni Road , Cherokee , us
+1 828-497-2102

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
Heating
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Good location
Friendly service
Clean rooms
Cons:
Cleanliness issues
Limited breakfast options
Room maintenance concerns

Categories

Cleanliness
7.58
Several reviews mentioned cleanliness issues such as mold and a dirty bathroom.
Service
8.55
Mixed reviews on service quality; some staff were friendly and helpful.
Location
8.79
Many guests appreciated the convenient location for restaurants and activities.
Room Quality
7.84
Rooms were reported as comfortable, but some had maintenance issues.
Amenities
8.27
Amenities were mentioned positively, though breakfast variety was lacking.
Value for Money
8.03
Guests generally felt it was a good value for the price.
Food and Beverage
7.58
Breakfast offerings were noted as limited and needing improvement.
Overall Experience
8.15
Overall, many guests enjoyed their stay but noted areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 13:54

Property Description

Convenient Location
Bay Mountain Inn Cherokee Smoky Mountains, just 3.1 km from Harrah's Casino, offers air-conditioned rooms with modern amenities. Explore nearby attractions like the Museum of the Cherokee Indian, only 1.7 km away.

Comfortable Accommodations
Relax in rooms equipped with a flat-screen TV, refrigerator, coffee maker, and microwave. Upgrade to rooms with a full kitchen and dining area for added convenience.

Great Facilities
Enjoy free WiFi, a seasonal outdoor pool, and a daily continental breakfast during your stay. With Asheville Regional Airport just 70 km away, your travel convenience is guaranteed.

Book now for a memorable stay at Bay Mountain Inn Cherokee Smoky Mountains!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Swimming pool: Closed from Thu, Oct 1, 2026 until Thu, Oct 1, 2026
Managed by a private host
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AVL

Location

Guest Reviews

8.1
Based on 1419 reviews
Cleanliness: 7.58
Service: 8.55
Location: 8.79
Room Quality: 7.84
Amenities: 8.27
Value for Money: 8.03
Food and Beverage: 7.58
Overall Experience: 8.15
R
Richard • solo_traveller • us
9
2026-08-28 • via Nuitee
V
Valentina • family_with_children • il
7
Pros:

I liked the breakfast and the location. Elks traveled over the hotel window. :)

2026-08-27 • via Nuitee
W
Webster • couple • us
8
nice stay
Pros:

did not offer a lot for breakfast but places close by to get what you wanted

Cons:

no complaints

2026-08-25 • via Nuitee
M
Michelle • couple • us
10
2026-08-21 • via Nuitee
J
Jeffrey • solo_traveller • us
10
2026-08-20 • via Nuitee
B
Brittany • couple • us
1
Smelly, and uncomfortable.
Cons:

I was ignored when I entered the building, workers were talking with themselves. I asked for a different room and they denied me. It was stinky and hot and smelled like mold. Leaks in the ceiling, overall very gross.

2026-08-20 • via Nuitee
J
Jane • solo_traveller • us
7
It was okay but not best. Had to call for clerk
Pros:

The location and value

Cons:

The room had musty smell

2026-08-20 • via Nuitee
K
Kimberly and Jesse • extended_group • us
10
Pros:

The property was clean and comfortable. The staff was polite and helpful. We enjoyed our stay.

2026-08-19 • via Nuitee
B
Benton • couple • us
10
2026-08-17 • via Nuitee
S
Samuel • solo_traveller • us
9
My huge family experience
Pros:

Everything was in a good location, and they accomodated my large family. Great staff, and actually acted as they were happy to see us all.

Cons:

Just a little smell in the rooms, but I know staff iand ownership are working hard on it. Smelled like past days of smoking rooms.

2026-08-17 • via Nuitee
A
Andrew • couple • us
10
2026-08-17 • via Nuitee
L
Leah • family_with_children • us
8
2026-08-16 • via Nuitee
B
Barbara • couple • us
2
2026-08-13 • via Nuitee
W
William • couple • us
10
2026-08-12 • via Nuitee
J
Jim • couple • us
7
Adequate
Pros:

Breakfast not so good

Cons:

Breakfast

2026-08-09 • via Nuitee
C
Corey • couple • us
1
DONT STAY !
Pros:

Absolutely nothing !

Cons:

They charged my card THREE times for the same amount then once reversed refused ti release my funds so my bank has been fighting almost 30 days to get my money back !

2026-08-08 • via Nuitee
R
ramona • solo_traveller • us
5
No staff around
Pros:

It was clean in the room but smelled like stinky onions in hallways and elevator

Cons:

Had to wait quite a while for someone to come check us in...a sign said to call from phone and someone would assist.we did. Still waited. A lady finally walked by us and said someone would be with us shortly. Finally a guy wearing a covid mask shows up. Very unfriendly. Can't understand what he's saying because of mask. When we checked out no one ask desk either..had to just leave keys. The room was ok considering the price. Important thing it was clean

2026-08-08 • via Nuitee
A
Amy • couple • us
7
Pros:

Na

Cons:

Na

2026-08-07 • via Nuitee
P
Paige • couple • us
9
Lovely
Pros:

Clean and breakfast

Cons:

N/a

2026-08-06 • via Nuitee
H
Head • solo_traveller • us
10
Pros:

It was in a good location off the beaten path. There was a herd of elk outside almost every day. We heard the bull elks buggaling or calling .There were young elk and does walking around the hotel area. It was a sight to behold. We also went to see the outdoor drama (Unto these hills) a play about the Cherokee nations betrayal and mistreatment bu the government. It's sad but it's true.

Cons:

I can't think of anything I didn't like. Other than the drive home. Lol!

2026-08-04 • via Nuitee