Bay Mountain Inn Cherokee Smoky Mountains

Hotels
8.1 (1339 reviews)
1455 Acquoni Road , Cherokee , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Lift / Elevator
Soundproof rooms
Facilities for disabled guests
Non-smoking throughout
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Good location
Friendly service
Clean rooms
Cons:
Cleanliness issues
Limited breakfast options
Room maintenance concerns

Categories

Cleanliness
7.58
Several reviews mentioned cleanliness issues such as mold and a dirty bathroom.
Service
8.55
Mixed reviews on service quality; some staff were friendly and helpful.
Location
8.79
Many guests appreciated the convenient location for restaurants and activities.
Room Quality
7.84
Rooms were reported as comfortable, but some had maintenance issues.
Amenities
8.27
Amenities were mentioned positively, though breakfast variety was lacking.
Value for Money
8.03
Guests generally felt it was a good value for the price.
Food and Beverage
7.58
Breakfast offerings were noted as limited and needing improvement.
Overall Experience
8.15
Overall, many guests enjoyed their stay but noted areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 13:54

Property Description

Convenient Location
Bay Mountain Inn Cherokee Smoky Mountains, just 3.1 km from Harrah's Casino, offers air-conditioned rooms with modern amenities. Explore nearby attractions like the Museum of the Cherokee Indian, only 1.7 km away.

Comfortable Accommodations
Relax in rooms equipped with a flat-screen TV, refrigerator, coffee maker, and microwave. Upgrade to rooms with a full kitchen and dining area for added convenience.

Great Facilities
Enjoy free WiFi, a seasonal outdoor pool, and a daily continental breakfast during your stay. With Asheville Regional Airport just 70 km away, your travel convenience is guaranteed.

Book now for a memorable stay at Bay Mountain Inn Cherokee Smoky Mountains!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Swimming pool: Closed from Wed, Sep 24, 2025 until Thu, Apr 30, 2026

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AVL

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.1
Based on 1339 reviews
Cleanliness: 7.58
Service: 8.55
Location: 8.79
Room Quality: 7.84
Amenities: 8.27
Value for Money: 8.03
Food and Beverage: 7.58
Overall Experience: 8.15
G
Garretson • family_with_children • us
8
Late last minute decision to stay, was well worth it!
Pros:

The location was so convenient! Last minute “let’s just stay, here” decision. Easy to book, staff was friendly and breakfast was good.

2026-04-25 • via Nuitee
W
Wilson • solo_traveller • us
10
2026-04-24 • via Nuitee
B
Betty • couple • us
5
Just ok
Pros:

Good location

Cons:

No front desk and no one to ask questions

2026-04-24 • via Nuitee
M
Melody • couple • us
10
2026-04-23 • via Nuitee
B
Bruce • family_with_children • us
8
2026-04-20 • via Nuitee
T
Turner • extended_group • us
10
I would stay here again.
Pros:

Staff was courteous. Facility was quiet and relaxing.

Cons:

No complaints.

2026-04-20 • via Nuitee
B
Born905 • couple • us
7
2026-04-20 • via Nuitee
D
Deborah • couple • us
10
2026-04-20 • via Nuitee
A
ADRIAN OMAR • couple • us
9
2026-04-19 • via Nuitee
C
Cox • solo_traveller • us
1
Pros:

Bed was nice

Cons:

Got woke up at 8am by front desk calling room,we didn't answer due to coming from casino at 3am and was passed out and confused as what we were hearing, they hung up and then called us again when my husband answered they did not say who they were and was saying they needed more information they started asking who's room it was which is a security risk. Told my husband to stop giving names. I got up and went out and asked y he did that all I was told he needed more information. I told him that was a security risk and I had given my driver's license, credit card was swiped, car model taken down with room number and first name initial with last name written beside it, I signed an initial on a tablet. How much more info do u need? Why didn't u ask the night clerk if u couldn't find something instead of waking ur paying guest up at the crack of dawn? At check out no further information was asked. So u woke me up to ask what my name was! Need to worried more about the weird smell and the loud squeaking AC.

2026-04-18 • via Nuitee
T
Travis • family_with_children • us
6
Good value and location.
Pros:

Close to the river, the brewery and restaurants. It was clean.

Cons:

We found bed bugs in our bed. Had to spend the whole next day steaming our belongings, heating the van, and drying our clothes to kill any bedbugs that came with us. The bathrooms were quite dated.

2026-04-17 • via Nuitee
R
Roxie • solo_traveller • us
10
Pros:

Close to town

2026-04-16 • via Nuitee
O
Otis • solo_traveller • us
10
Pros:

Room was clean, great location, staff was nice and helpful

Cons:

Breakfast was kinda lackluster, only had cereal, waffles, juice, and muffins

2026-04-16 • via Nuitee
B
Basnett • solo_traveller • us
8
2026-04-16 • via Nuitee
D
Douglas • couple • us
9
Pros:

Average

Cons:

Nice room

2026-04-15 • via Nuitee
C
Carey • solo_traveller • us
6
2026-04-13 • via Nuitee
R
Rena • solo_traveller • us
10
Pros:

I loved everything from the location and view. To the clean room and excellent staff.

Cons:

I have no complaints from this visit.

2026-04-13 • via Nuitee
D
Denise • couple • us
7
Very clean but not a romantic area
Pros:

The room was very clean and hotel was quiet

Cons:

The manager on duty made me uncomfortable and was not listening to me when I was asking questions about the area.

2026-04-09 • via Nuitee
J
Jessica • extended_group • us
10
2026-04-08 • via Nuitee
M
Michael • couple • us
8
2026-04-06 • via Nuitee