La Quinta by Wyndham Cincinnati NE - Mason

Hotels
•
La Quinta by Wyndham
6.7 (1212 reviews)
9918 Escort Drive , Mason , US
+1 513-548-0097

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Convenient location (close to Kings Island, freeway exits, restaurants)
Comfortable/adequate bed sizes mentioned
Some friendly/helpful front desk staff and easy check-in in several reports
Rooms can be spacious
Breakfast service (waffles positively noted)
Cons:
Serious cleanliness problems: roaches, bedbugs, dirty sheets, unclean rooms
Multiple maintenance issues: rusty tubs, leaking ceilings, broken fixtures, dim lighting
Inconsistent and problematic reservation/charging practices (double charges, deposits, refund issues)
Breakfast and food items served cold or inconsistently
Staff communication inconsistent and manager often unavailable

Categories

Cleanliness
2.5
Multiple reviews report roaches, dirty sheets, bedbugs, urine smell and generally unclean rooms — cleanliness is a major issue.
Service
8.5
Mixed but frequently helpful: several guests note kind/front desk staff who tried to assist, though there are repeated reports of inconsistent handling of reservations, disabled key cards and lack of a manager at times.
Location
9.5
Strong positive: repeatedly mentioned as close to Kings Island, near freeway exits, restaurants and convenient for visitors.
Room Quality
4
Multiple maintenance problems cited: small or rusty/dirty tubs, falling curtains/cabinet doors, dim lighting, missing fixtures, leaks and reports of bedbugs.
Amenities
8
Basic amenities are present (breakfast, on-site convenience), though some issues (printer unavailable, renovations needed, missing vents/chairs) were noted; breakfast service exists but is inconsistent.
Value for Money
5
Several guests felt the stay was not worth the price due to cleanliness and maintenance problems, plus reports of double charges and deposit/billing issues.
Food and Beverage
7.5
Breakfast available; waffles were often called out as good, but eggs and other items were reported cold and overall breakfast quality inconsistent.
Overall Experience
8.6
Mixed overall: very convenient location and some helpful staff interactions made stays usable for some guests, but severe cleanliness and maintenance problems significantly marred the experience for others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:08

Property Description

Convenient Location
Situated near Interstate 71, La Quinta Inn & Suites Cincinnati NE – Mason provides easy access to attractions like Paul Brown Stadium and King's Island Amusement Park.

Comfortable Accommodations
Each room features free WiFi, a flat-screen TV, coffee-making facilities, and a work desk, ensuring a cozy stay. Guests can also enjoy a complimentary breakfast every morning.

Nearby Attractions
With dining options nearby and attractions like the Cincinnati Zoo and Newport Aquarium a short drive away, there's plenty to explore during your stay.

Book your stay at La Quinta Inn & Suites Cincinnati NE – Mason now for a memorable and convenient experience!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Service Animals - ADA-defined service animals are welcome free of charge.
Pets Allowed - 2 pets max. Cats and dogs only. 75lbs or less per pet.
Fees - Nonrefundable 25 USD nightly for up to 2 pets. Max 75 USD per stay.
Other Information - Contact hotel for additional details and availability.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CVG

Location

Guest Reviews

6.7
Based on 1212 reviews
Cleanliness: 2.5
Service: 8.5
Location: 9.5
Room Quality: 4
Amenities: 8
Value for Money: 5
Food and Beverage: 7.5
Overall Experience: 8.6
D
Dennis • couple • us
1
Will not be retuning
Pros:

How close it is to restaurants and bed sizing

Cons:

The sheets are dirty. I didn’t get my refund like expected . Majority of the staff English isn’t the best

2026-10-27 • via Nuitee
S
Stacy • family_with_children • us
2
2026-10-26 • via Nuitee
J
Jessica • family_with_children • us
1
Walked into our room and roaches were crawling all over the walls!
Pros:

Nothing

Cons:

There were roaches everywhere!!!!

2026-10-26 • via Nuitee
C
Caela • couple • us
1
Cons:

It was nasty it had roaches in the room

2026-10-24 • via Nuitee
K
KENNETH • solo_traveller • us
3
it felt like a cheap motel than a hotel.
Pros:

Bathroom is small, tub was rusty and dirty just old!!

Cons:

Tile flooring was cold. Curtain was falling. Cabinet door wouldn't close because it was falling off. for the price I paid it should have been better.

2026-10-24 • via Nuitee
F
Fayth • couple • us
8
2026-10-23 • via Nuitee
J
Josh • family_with_children • us
10
Pros:

Nice staff easy check in comfortable stay

2026-10-19 • via Nuitee
G
Garrett • couple • us
1
Not worth the money. Hoping to get a refund.
Pros:

The front desk understood our concerns and was very kind

Cons:

We had two rooms and they were not cleaned, the gentleman at the front desk in front of us even said his room smelled like urine. Had to leave to find a new hotel and spend another $350 bucks. Hoping we get a refund per the front desk when manager comes in on a Monday.

2026-10-18 • via Nuitee
U
Umidjon • couple • us
10
2026-10-18 • via Nuitee
G
GK P • solo_traveller • us
7
2026-10-18 • via Nuitee
A
Aleasha • family_with_children • us
7
Good location and would consider staying again if needed to
Pros:

Location

Cons:

Several things where broke we had to switch rooms and still things where broke

2026-10-18 • via Nuitee
U
Umidjon • extended_group • us
10
2026-10-18 • via Nuitee
J
Jennifer • family_with_children • us
5
The room was okay even those there were no towels in room. Also staff made it miserable to have a nice stay.
Pros:

The location on and off of the freeway. The closeness to Kings Island.

Cons:

After the 1st night - they tried to say I didn’t have a reservation for 2 more nights. They disabled my key card to get in room. They did the same thing the next day. Then they tried to charge me more at check out .they said I couldn’t check out until I paid it. I showed them the booking saying I paid in full and they still said I owed.

2026-10-15 • via Nuitee
K
Kaela • couple • us
5
Pros:

Bed sizes

Cons:

Cleanliness

2026-10-15 • via Nuitee
J
Jennifer • couple • us
7
It was pleasant
Cons:

Our TV didn't work.....front desk did move us to another room.
There are renovations that need completed in the hotel. (the vent in bathroom was missing, furniture desk chair missing a wheel and bathtub probably needs non slippery stuff. We were fine but someone could fall

2026-10-14 • via Nuitee
K
Kiersten • family_with_children • us
6
Eat the waffles- the eggs were still cold. Sausage links were good.
Pros:

Property is conveniently located near exit and close to KINGS ISLAND. Room was spacious and clean.

Cons:

Our ceiling leaked all over the bathroom floor after room upstairs took a shower and made our entire bathroom floor wet. Front Desk Clerk didn’t say much except, oh, ok. Sorry…. Also the printer is not working there so I was unable to have a copy of my receipt and they said they did not have a way to email it. Breakfast was cold….. waffles were good.

2026-10-13 • via Nuitee
B
Barshinger • couple • us
7
Not bad overall
Cons:

The lighting at sink / make up area was very dim

2026-10-13 • via Nuitee
M
Mary • family_with_children • us
4
Pros:

Bed was comfortable

Cons:

Bedbugs

2026-10-12 • via Nuitee
U
Ullum • family_with_children • us
3
I better get my refund they owe me. I hand to call tomorrow cause there’s never a manager there
Pros:

It was close to kings island

Cons:

It was not clean, the shower didn’t drain. They charged me an additional deposit once I got there and they billed my credit card and charged me twice. So I paid thru booking then they charged me again , a second time. Plus a deposit.

2026-10-12 • via Nuitee
T
Tiffany • couple • us
1
Wasn't a good experience ! My rate on booking showed a different amount of $325 and my booking there was an addition
Pros:

Was very unprofessional! No one had rooms available waited 45 mins

Cons:

Very dirty , bad staffing , wrong price , bathtub held water , cockroaches was present in bathroom area

2026-10-11 • via Nuitee