Best Western Plus Cleveland Inn & Suites

Hotels
•
Best Western Plus
8.4 (335 reviews)
107 Interstate Drive NW , Cleveland , US

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Clean rooms reported by many
Comfortable beds (often noted)
Friendly and helpful staff (including breakfast staff)
Good/convenient location and parking
Well-equipped fitness room and amenities (ice machine, coffee, yogurt station)
Good breakfast for many guests
New property/facilities in places
Cons:
Serious cleanliness issues for some (mold, odors, filth)
Occasional poor mattress/sag or uncomfortable bed on some rooms
Breakfast quality inconsistent (powdered eggs, chewy bacon reported)
Key/card and door issues (door dragging, door card not working)
Overcharged pet fee incident (though refunded)
Noise from neighbors and reports of unsafe behavior in parking lot
Low water pressure in some rooms; limited towels

Categories

Cleanliness
6
Mixed reports: several guests praised cleanliness (new property, clean rooms), but there are serious negative incidents (mold, strong odors, pictures of filth, room changes, headaches) that significantly lower this score.
Service
9.8
Generally praised: friendly staff and breakfast staff, manager handled a pet overcharge refund, helpful morning/front-desk person. Some minor check-in/key issues noted but overall service is a strong point.
Location
9.4
Consistently positive: convenient to college and restaurants, safe area, good parking and proximity to shops and gas.
Room Quality
7.7
Mixed room quality: many mentioned comfortable beds and new facilities, but there are problems (mattress sag/hump, bad mattress, bathroom door dragging, low water pressure, smells) that reduce the score.
Amenities
9.1
Positive mentions: well-equipped fitness room, ice machines, free coffee, yogurt machine, parking; some issues like a propped pool door noted, but amenities are generally good.
Value for Money
7.8
Mixed perceptions: several guests felt the property delivered expected value for price, while at least one guest labeled it 'Overpriced' and there was an overcharge incident for a pet (later refunded).
Food and Beverage
8
Mixed breakfast feedback: many callers praised good/excellent breakfasts and variety (yogurt station, hot food), while some noted mediocre or poor items (powdered eggs, chewy bacon). Overall slightly above average.
Overall Experience
9.4
Overall impression is positive for most guests (good stay, convenient, friendly staff), though a minority had serious negative experiences (mold, safety concerns) that contrast with otherwise strong stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:07

Property Description

Convenient Location and Nearby Attractions
Located just four miles from Lee University, the Best Western Plus Magnolia Inn & Suites in Cleveland, TN is surrounded by local points of interest such as Cleveland State Community College, the Cleveland Speedway, and Bradley Square Mall.

Recreational Opportunities in the Ocoee River Area
The hotel's proximity to the Ocoee River area offers guests a range of outdoor activities including white-water rafting, swimming, fishing, and boating, making it the perfect destination for adventure seekers.

Impressive Features and Amenities
Guests can enjoy a variety of amenities including a seasonal outdoor pool, fitness center, free hot breakfast, and in-room conveniences like microwaves, refrigerators, and free Wi-Fi. With laundry facilities on-site and ample free parking, this hotel ensures a comfortable stay for all guests.

Book your stay at the Best Western Plus Magnolia Inn & Suites for a memorable experience in Cleveland, TN!

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Thu, Sep 10, 2026 until Thu, May 20, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CHA

Location

Guest Reviews

8.4
Based on 335 reviews
Cleanliness: 6
Service: 9.8
Location: 9.4
Room Quality: 7.7
Amenities: 9.1
Value for Money: 7.8
Food and Beverage: 8
Overall Experience: 9.4
W
William • couple • us
6
Delivered what is expected from the price.
Pros:

It was a new property, so all the facilities were new. Bed was comfortable. Fitness room was well equipped.

2026-10-31 • via Nuitee
L
Linda • family_with_children • us
10
2026-10-20 • via Nuitee
A
Angie • family_with_children • us
10
Pros:

Location, beds, and breakfast

Cons:

Noisy neighbor

2026-10-20 • via Nuitee
S
Steele • family_with_children • us
9
Pros:

The hotel was clean , beds comfy, tv remote a challenge decor sterile. Morning person who checked u out a joy to work with.

Cons:

The breakfast was not that great. Powdered eggs, bacon looked great but never had it this chewy. Mostly carbs. Best thing was the yogurt machine and the extras that went with it.

2026-10-20 • via Nuitee
J
Jeremy • family_with_children • us
5
Disappointed
Cons:

Overcharged us for our pet and didn’t give us a receipt. Room smelled bad. People in parking lot were doing drugs. Not a good environment or experience for our family. The manger however did finally contacted us and refunded the over payment. We definitely appreciated it be handled properly.

2026-10-09 • via Nuitee
N
Nakesha • solo_traveller • us
9
Pros:

Free coffee in lobby.

2026-09-02 • via Nuitee
C
Clarence • solo_traveller • us
9
Pros:

Very clean and comfortable. They served an excellent breakfast. This is a nice place to stay.

Cons:

They were little conservative with the towels and wash cloths

2026-08-26 • via Nuitee
D
Douglas • solo_traveller • us
8
2026-08-23 • via Nuitee
C
Cedric • solo_traveller • us
8
Pros:

Clean room property Clean Bed was comfortable ice machine all floors 123 near numerous restaurants Walmart gas station Cleveland surprisely bigger than I remember +10 years

Cons:

low water pressure bathroom

2026-08-10 • via Nuitee
C
Cendy • family_with_children • us
1
Awful
Pros:

I have pictures of the mold and filth! We had to change rooms because the smell was so bad and the odor of mold was over powering . They did move us to a less moldy room and we had to check out early because we all started getting headaches . I do not recommend staying here !! Booking was no help at all .

Cons:

Mold , nastily

2026-07-23 • via Nuitee
D
Deborah • solo_traveller • us
7
2026-07-21 • via Nuitee
J
Jason • family_with_children • us
10
2026-07-20 • via Nuitee
T
Tina • solo_traveller • us
10
Very nice accommodations, great value and convenient.
Pros:

Breakfast was good. Location is very convenient to my daughters college, Lee University

Cons:

N/A

2026-07-06 • via Nuitee
A
Anna • couple • es
9
2026-07-05 • via Nuitee
S
Sonjia • couple • us
10
2026-06-29 • via Nuitee
G
George and Judith • solo_traveller • us
10
2026-06-27 • via Nuitee
M
Mark • solo_traveller • us
7
2026-06-27 • via Nuitee
B
Brandi • couple • us
8
Good
Pros:

Location

Cons:

Some things at check in

2026-06-27 • via Nuitee
E
Elizabeth • extended_group • us
10
The hotel was very in a very nice and safe location. It also had great parking.
Pros:

The staff was very friendly especially the breakfast staff. The food was hot and fresh everyday. Right before breakfast was ending she continued to have fresh cooked eggs and biscuits.

2026-06-26 • via Nuitee
R
Randy • couple • us
8
2026-06-24 • via Nuitee