Hotel Pigeon Forge

Hotels
7.2 (2381 reviews)
2179 Parkway , Pigeon Forge , us

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Location
Friendly staff
Good rate
Cons:
Poor cleanliness
Outdated facilities
Uncomfortable bed

Categories

Cleanliness
4.23
Multiple reviews indicate poor cleanliness, with complaints about dirty rooms and common areas.
Service
8.2
Guests praised the friendly front desk staff, which helped balance negative sentiments.
Location
8.74
The location is frequently mentioned as a positive aspect, being convenient and quiet.
Room Quality
6.19
Concerns expressed about the rooms in terms of cleanliness and maintenance, particularly in the bathrooms.
Amenities
7.72
Average praise for amenities, but some are outdated and in need of repair.
Value for Money
7.68
Some guests feel the price is reasonable, balancing it against the cleanliness and service issues.
Food and Beverage
7.43
No specific feedback provided regarding food and beverage.
Overall Experience
7.4
The overall experience is mixed, with positives about location and service but significant negatives in cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 05:32

Property Description

Convenient Location in Pigeon Forge Theatre District and Near Dollywood
Located just 2 miles from the popular Dollywood amusement park, our hotel in the heart of the Pigeon Forge Theatre District offers a convenient and exciting stay for our guests.

Comfortable Rooms with Spectacular Views
Guests can relax in our well-equipped rooms featuring amenities like cable TV, microwave, refrigerator, and coffee-making facilities. Enjoy stunning views of the Smoky Mountains from the deck or take a refreshing dip in the outdoor pool.

Complimentary Breakfast and Business Services
Start your day with a delicious continental breakfast and stay connected with our free Wi-Fi and business services. With laundry facilities available 24/7, we ensure a convenient and comfortable stay for all our guests.

Book now for an unforgettable stay at Hotel Pigeon Forge and explore the beauty of the Great Smoky Mountains National Park just a short drive away!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Thu, Dec 31, 2026 until Thu, Mar 25, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Groups

    No special conditions apply for groups.

Location

Guest Reviews

7.2
Based on 2381 reviews
Cleanliness: 4.23
Service: 8.2
Location: 8.74
Room Quality: 6.19
Amenities: 7.72
Value for Money: 7.68
Food and Beverage: 7.43
Overall Experience: 7.4
A
Amber • solo_traveller • us
10
Pros:

Very clean and very new people...I will definitely be back!

Cons:

N/a

2026-07-17 • via Nuitee
B
Barbara • solo_traveller • us
7
Pros:

Air was good, staff really nice, and location was great 😃

Cons:

Bed was hard, toilet seat needed replacement, and TV was positioned too low to the bed.

2026-07-15 • via Nuitee
E
Elsie R • solo_traveller • us
10
Pros:

Most everything. Didn't know it was located up on a hill away from the main traffic. But that worked out OK. The two ladies at the front desk ( i wish I would have got there names) were very friendly, courteous and professional. Just super nice people.

Cons:

Don't think there was anything we didn't like. Usually the pictures you see online and when you arrive at a hotel/motel it's a different thing
But not this hotel. It was actually better than pictured. Was very satisfying.

2026-07-15 • via Nuitee
B
Brandon • solo_traveller • us
5
Pros:

that it was in pigeon forge

Cons:

very dirty, uncomfortable.

2026-07-14 • via Nuitee
T
Tawanna • couple • us
8
Cons:

Bed was uncomfortable

2026-07-14 • via Nuitee
J
Julie • couple • us
3
Don’t stay
Pros:

Location was the only good thing

Cons:

It was dirty, our toilet didn’t flush and they wouldn’t fix it or switch rooms

2026-07-14 • via Nuitee
G
Grant • couple • us
10
It was a very comfortable stay.
Pros:

Everyone was so pleasant and courteous. It was a great welcoming when you entered and when you exited. The young lady at the desk had such great customer service. She helped us with some of the attractions. There was a guy on the elevator with his tools so I assumed he might be the manager of the site. He was so nice and gave us his card and invited us to return again and it felt good to have the invite. We will definitely be returning and staying at The Pigeon Ford Hotel.

Cons:

No complaints

2026-07-14 • via Nuitee
J
Joshua • family_with_children • us
8
Pros:

Pool

Cons:

Tub was peeling

2026-07-13 • via Nuitee
B
Brandi • couple • us
7
The stay was convenient, cheap, and worth the price we paid.
Pros:

It was a nice place to stay for the price we paid. The bed was huge, and comfortable, and the view was nice. Beautiful sunset views, and it had a nice deck. We didn't swim in the pool but it sure looked refreshing.

Cons:

It was the cleanest.The bathroom was average, and the shower had lots of mildew and grime in it and on the shower head. Also the overnight receptionist was not helpful when asking for resources around for medicine.

2026-07-13 • via Nuitee
P
Perry • solo_traveller • us
8
Pros:

The parking was decent. The room was clean.

Cons:

The bed was awful. It's very firm. Much too firm for me. No microwave, No mini fridge.

2026-07-13 • via Nuitee
N
NANCY • family_with_children • us
6
Good just for a place to sleep.
Pros:

Beds and shower was clean. Quiet rooms. I slept well. My husband did not.

Cons:

There was what appeared to be broken crackers in the bathroom floor behind the door. Dried food on the chair and floor. My kid thought it was blood but I’m sure it was maybe pizza sauce. Other food particles on the floor. It rained and there was water coming from the ceiling, down the window, onto the ac unit, soaking the floor. Staff gave me pool towels to dry it up.

2026-07-13 • via Nuitee
I
Ian • family_with_children • us
4
2026-07-12 • via Nuitee
A
Alvarez • solo_traveller • us
10
Pros:

Good clean and location

Cons:

Nothing

2026-07-10 • via Nuitee
D
Darrel • couple • us
8
Room was a little out dated
Pros:

It was nice away from traffic but close

Cons:

Nothing bad

2026-07-09 • via Nuitee
A
Amanda • couple • us
5
Overall, a decent hotel.
Pros:

The staff was very nice. The hotel was clean. We were able to get a reservation much later in the day. The hotel was easy to find.

Cons:

The mattresses were on the hard side. The pillows were not comfortable. We did not sleep well.

2026-07-09 • via Nuitee
B
Brandon • solo_traveller • us
10
2026-07-09 • via Nuitee
G
George • solo_traveller • us
10
This IS the best choice for pigeon forge
Pros:

Fantastic staff, great location and within walking distance of a lot of stuff. Plus it has a pool!

Cons:

No breakfast even tho there was a dining room, but there was so many different places to eat that it didn't matter.

2026-07-07 • via Nuitee
P
Patricia • couple • us
4
2026-07-07 • via Nuitee
D
David • couple • us
10
2026-07-07 • via Nuitee
V
Val • family_with_children • us
9
2026-07-07 • via Nuitee