La Quinta by Wyndham Houston Southwest

no soda machines and nothing to drink

The communication and the customer service experience.

Room was not great.

It was stinky. The odor was too strong. It didn’t smell clean.

The biggest issue was black mold. Initially we were given a room on the third floor that had a bad smell, and we noticed a huge growth of black mold in the corner of the ceiling. We requested a room change and got another room on the same floor with less of a smell, but still a bad smell, though this one did not have visible mold. As we were walking to change rooms it was easy to see mold in the ceiling tiles and vents of the hallway. I'm afraid this hotel is full of mold. We did spend the night in the second room but we were glad to get out of there. I don't know how you would even get rid of such a mold infestation.
Additionally, the elevator didn't work as expected. We spent time in the elevator with other customers twice with the door opening and closing many times before it would actually ascend to the next floor.

Got there after midnight tired after my work event, they ran my credit card again without my consent luckily it was declined. I did early check in and seemed that was useless because they did the entire check in procedure again. Get to room way in back reeked of marijuana finally get in room and horrible Tv was broken no phone in room to call used my phone to call front desk and line was busy each time I called. Walked up front and clerk was outside smoking told them about the TV and says change the channels it should work. I show him a video of the TV and me switching channels and that is when he says ok I will go over to see the problem. Tv was confirmed it was broken but nothing could be done as no tvs were available to switch out or rooms to be switched to either. He states a discount will be given but nothing. All night people were running back and forth upstairs the smoke of marijuana was worse and to top it off I am diabetic and the fridge in room didn't work my insulin pen was hot in the morning when I needed to inject making it impossible for me to use. I go to check out had to wait over 20 minutes to get my cash deposit back and still when I mentioned the discount they stated they knew nothing and nothing could be done. I don't see it right to pay for a stay where I got no rest felt insecure due to the smell of marijuana and all the running and screaming and talking all night that was going on during my stay and not have a phone in the room in case of an emergency was insane. I called cash app to report even booking.com and all I got with booking was automated AI no human to report this and cash app states they tried to contact booking.com but my complaint and charge could not be returned as no one could be reached. I have worked in hotel business for over 20 yrs and this stay has to have been not only the worse but scariest of them all.

The building and facilities are outdated and run-down.