GreenTree Inn & Suites Pinetop

Hotels
8.2 (1059 reviews)
431 East White Mountain Boulevard , Pinetop-Lakeside , us
+1 928-367-6077

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Business center
Heating
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Review Highlights

Pros:
Clean rooms and comfortable stay
Good location and great service
Variety of food options
Cons:
Cleanliness issues
Uncomfortable beds
Management's handling of reservations

Categories

Cleanliness
7.65
Several reviews mentioned dirty rooms and bathrooms.
Service
8.65
General feedback indicated helpful staff, though some issues with management were noted.
Location
8.65
Many guests appreciated the good location for their purposes.
Room Quality
7.15
Some reviews noted hard beds and the need for renovation.
Amenities
8.15
Positive mentions of the pool, jacuzzi, and breakfast amenities.
Value for Money
8.15
General praise for decent rates relative to experiences.
Food and Beverage
8.65
Positive comments about the variety and quality of breakfast.
Overall Experience
8.55
Mixed experience with several positive highlights, but some dissatisfaction expressed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 19:46

Property Description

Mountain Retreat in Pinetop, Arizona

Modern Comforts: Enjoy free WiFi, cable TV, microwave, refrigerator, and coffee facilities in every room.

Convenience at Your Fingertips: Take advantage of the on-site mini-market, business center, guest launderette, and The Altitude Lounge for cocktails.

Nearby Attractions: Explore Hon-Dah Casino just 1 mile away and White Mountain Family Fun Park a short 8-minute drive from the hotel.

Book your stay at GreenTree Inn & Suites Pinetop for a relaxing mountain getaway!

Important information:

Property service charge collected at the hotel.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SOW

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.2
Based on 1059 reviews
Cleanliness: 7.65
Service: 8.65
Location: 8.65
Room Quality: 7.15
Amenities: 8.15
Value for Money: 8.15
Food and Beverage: 8.65
Overall Experience: 8.55
G
Gayla • solo_traveller • us
9
Pros:

Great room, liked the bar and breakfast.

2026-08-21 • via Nuitee
S
Sandee • couple • us
4
It was ok, but wouldn’t go again. Very dull dreary rooms
Pros:

Location , staff friendly

Cons:

Very dark rooms and gray wall, very cold looking. Extremely dark hallways could barely see.

2026-08-21 • via Nuitee
E
Elizabeth • couple • us
8
It worked out. Pleasant and easy location and staff.
Pros:

Great hot shower and towels. Breakfast OK. Good Location

Cons:

Bedding is basic, not especially comfy.

2026-08-20 • via Nuitee
L
Linda • couple • us
8
We enjoyed the stay it was Much Cooler than the AZ Valley
Pros:

Location

2026-08-20 • via Nuitee
M
Melanie • couple • us
3
We won’t be staying at this hotel any longer. We had stayed here before and wasn’t so bad. Not sure what happened.
Pros:

Location

Cons:

The beds were horribly uncomfortable! I felt the springs and they felt like sleeping on a board.

2026-08-17 • via Nuitee
T
Tracy • couple • us
10
2026-08-17 • via Nuitee
E
Emily • solo_traveller • us
10
2026-08-13 • via Nuitee
P
Pamela • solo_traveller • us
6
Pros:

Area is beautiful with lots to do!

2026-08-09 • via Nuitee
M
Martin • solo_traveller • us
2
It was so uncomfortable I decide not to stay and book another room in town.
Pros:

Nice Mountain location

Cons:

Lobby and bar area air conditioning not working sat there in 90 degree heat.

2026-08-07 • via Nuitee
S
Smith • solo_traveller • us
3
Pros:

The bartender was amazing. The rooms were clean

Cons:

Front desk is rude and unhelpful. The hot tub is pretty rough.

2026-08-04 • via Nuitee
R
Rob • couple • us
4
It was nominally clean, and decently priced. But the property is in need of a refresh, obviously worn down. And little t
2026-07-25 • via Nuitee
J
Jamie • family_with_children • us
10
2026-07-25 • via Nuitee
R
Richard • couple • us
4
2026-07-24 • via Nuitee
M
Maggie • solo_traveller • us
10
2026-07-23 • via Nuitee
S
Stacy • solo_traveller • us
8
2026-07-16 • via Nuitee
L
Lluvia • family_with_children • us
6
It’s was okay
Pros:

Location

Cons:

My door would open from outside without key.

2026-07-15 • via Nuitee
J
Jim • couple • us
7
2026-07-14 • via Nuitee
L
Linda • couple • us
8
Enjoyed Our Stay…
Pros:

First visit to this Residence in PineTop it was Clean Comfortable
Staff Polite Friendly & Courteous

Cons:

N/A

2026-07-13 • via Nuitee
P
Phillip • solo_traveller • us
8
Cons:

Shower gel and conditioner was empty.

2026-07-12 • via Nuitee
D
Daniel • couple • us
7
Other than the front desk hag. It was pleasant
Pros:

It was beautiful

Cons:

The lady behind the counter she was rude and her customer service sucks, she down to other employees. I will not be returning

2026-07-11 • via Nuitee