GreenTree Inn & Suites Pinetop

Hotels
8.1 (1068 reviews)
431 E. White Mountain Blvd. , Pinetop , US
+1 928-367-6077

listing image 1
Show all photos
Free
Children allowed

Facilities

Free WiFi
Free Parking
Guest Laundry
Indoor Pool
Indoor Jacuzzi
Computer/Printer
Nearby Fitness Center
Meeting Space
Altitude Bar (onsite)
GreenTree Market
See all facilities

Review Highlights

Pros:
Great breakfast (hot, varied, good coffee)
Helpful and friendly staff often noted
Convenient, attractive location
Many guests found rooms clean and comfortable
Good value / large rooms reported
Cons:
Inconsistent cleanliness (bathrooms, AC vents, missing shower curtain)
Uncomfortable or lumpy beds reported several times
Hot tub / pool heating issues and rough hot tub
Occasional rude/unhelpful front desk staff
AC problems in lobby/bar; some building maintenance issues
Empty toiletries reported; added fees mentioned
Dark/dreary rooms and hallways reported
Door security concern (door opened without key for one guest)

Categories

Cleanliness
7.2
Mixed reports: several guests said rooms were very clean, but multiple complaints about bathroom cleanliness, missing shower curtain, dirty AC vents and occasional empty toiletries.
Service
8.6
Generally praised staff (attentive front‑line employees, bartender and specific staff named positively), though a few reports of rude/unhelpful front desk agents lowered consistency.
Location
9
Repeatedly noted as a strong point — convenient and pleasant mountain location that guests appreciated.
Room Quality
7.4
Mixed: several guests found rooms comfortable and quiet, but multiple complaints about lumpy/uncomfortable beds, basic bedding and some dreary/dark rooms.
Amenities
7.4
Amenities are present (pool, hot tub, bar) and the pool was noted as clean by some, but several issues reported (hot tub/heat not working, rough hot tub, lobby/bar AC problems) reduced the score.
Value for Money
8.3
Perceived as good value by many guests (large rooms, good breakfast included); a few mentions of added fees but overall favorable for price.
Food and Beverage
9
Breakfast repeatedly praised as hot, varied and better than a typical continental offering; coffee and breakfast options received strong positive mentions.
Overall Experience
7.9
Overall mixed-to-positive stays: many guests enjoyed their visit and would return, but issues with beds, occasional rude staff and facility problems caused some guests to avoid returning.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-10-30 19:05

Property Description

Welcome to GreenTree Inn & Suites Pinetop, your top lodging choice in the heart of Pinetop, Arizona. Surrounded by the breathtaking beauty of the White Mountains, our hotel combines rustic charm with modern comfort, making it the ideal retreat for nature lovers, adventure seekers, and business travelers alike. Our Pinetop hotel is conveniently located near top local attractions, including Sunrise Park Resort, Woodland Lake Park, and Hon-Dah Casino. Whether you're hitting the slopes, hiking the trails, fishing, or enjoying local entertainment, you'll find GreenTree Inn & Suites Pinetop is your perfect home base. Each spacious, non-smoking rooms and suites are equipped with Microwave and Fridge, Coffee Maker, and flat-screen TVs. Escape the heat and unwind in a peaceful, pine-filled setting.

Important information:

Property service charge collected at the hotel.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SOW

Property Policies

  • Check-in / check-out

    Check-in from 15:00:00, check-out until 11:00:00.

  • Minimum age

    Guests must be at least 18 years old to check in.

  • Pets

    Pets are allowed; charges may apply.

  • Payment

    Payment: pay at the property, pay online later, pay online now.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.1
Based on 1068 reviews
Cleanliness: 7.2
Service: 8.6
Location: 9
Room Quality: 7.4
Amenities: 7.4
Value for Money: 8.3
Food and Beverage: 9
Overall Experience: 7.9
R
RUTH • couple • us
9
Loved Pinetop!
Pros:

Friendly & helpful staff. Good breakfast and lovely location. We would definitely stay there again.

2026-10-30 • via Nuitee
G
George • couple • us
8
2026-10-29 • via Nuitee
D
Daniel • couple • us
5
Not very pleasant due to condition of bathroom. Won’t be staying there again
Pros:

Location

Cons:

Bathroom was not very clean.

2026-10-24 • via Nuitee
L
Lorraine • couple • us
10
I like Green Tree Suites and stay quite often
Pros:

This is a comfortable little place. Pool was clean. Staff was efficient and accommodating. The room is comfortable and quiet. The breakfast is hot and well attended.

Cons:

I can’t think of anything off the top that I would like to improve about this place. I stay here frequently when traveling.

2026-10-23 • via Nuitee
C
CATHY • couple • us
9
Excellent
Pros:

Good and has nearby, great breakfast and very friendly and helpful staff

Cons:

Smoking area was not protected

2026-10-23 • via Nuitee
L
Lynn • couple • us
7
2026-10-16 • via Nuitee
J
Josephine • couple • us
10
2026-10-14 • via Nuitee
K
Karen • couple • us
9
2026-10-10 • via Nuitee
J
John • couple • us
10
2026-09-19 • via Nuitee
V
Vanica • solo_traveller • us
8
Pros:

Staff was friendly and always present.

Cons:

Bed not very comfortable.

2026-09-15 • via Nuitee
A
Adams • solo_traveller • us
10
Highly recommend this hotel for anyone needing a place to stay while in Pinetop, Arizona
Pros:

There wasn't anything that I didn't like. The free breakfast was not just a continental breakfast. What was offered were eggs, waffles, yogurt, hard boiled eggs, cereal, and much much more. And, the coffee was great. The staff was super friendly and helpful. Loved my hotel room. TV worked. AC worked. Was very clean. I have absolutely no complaints.

Cons:

There wasn't anything that I didn't like about my stay.

2026-09-14 • via Nuitee
L
LaRene • family_with_children • us
6
2026-09-08 • via Nuitee
D
David B • couple • us
10
2026-09-08 • via Nuitee
E
Eric • extended_group • us
10
2026-09-07 • via Nuitee
T
Teresa • solo_traveller • us
8
Pinetop trip
Pros:

The breakfast was really good! It appears that renovations might still be needed in a few of the rooms. One staff member Madeline was so attentive and took care of all our needs@ she is a rockstar

Cons:

Hot tub and heat in pool not working. Light out front flickered all night ...needed bulbs changed.

2026-09-01 • via Nuitee
S
Shanda • solo_traveller • us
10
Pros:

Everything

2026-09-01 • via Nuitee
J
Janice • solo_traveller • us
10
2026-08-31 • via Nuitee
S
steve • solo_traveller • us
7
Cons:

My bathroom did not have a shower curtain - one was brought to me, though the staff member asked me if i wanted to hang it, i asked him to do it.

2026-08-31 • via Nuitee
P
Payne • couple • us
6
2026-08-30 • via Nuitee
N
Natasha • couple • us
10
Perfect for our weekend getaway. Well stay again
Pros:

Breakfast was good. Could have more options but all in all very good

Cons:

Clean out the AC VENTS, found old food that someone dropped.

2026-08-27 • via Nuitee