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Facilities
Property facilities
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Free beach shuttle
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Restaurant
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Family rooms
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Non-smoking throughout
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Concierge service
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Staff adhere to local safety protocols
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Cleaning standards that are effective against Coronavirus
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Hand sanitizer in guest room and key areas
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Cashless payment available
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First aid kit available
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Sanitized tableware & silverware
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Guests can opt-out any cleaning services during stay
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Supervised childcare/activities
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ATM/banking
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Express check-in
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Free wired internet
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Free beach shuttle
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Reception hall
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Covered parking
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Secured parking
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Free bus station shuttle
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Garage
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Historic Charm in Downtown Louisville
The Brown Hotel, established in 1923, is a historic gem nestled in downtown Louisville’s Theater District. With a dedicated concierge staff, two restaurants, and a complimentary airport shuttle, guests are treated to a seamless stay.
Unique Shopping and Dining Experiences
Explore the Brown Gift Shop and Gallery for local artwork and gifts, or dine at J. Graham’s Café for a delicious breakfast. Unwind at the Lobby Bar in the evenings, or enjoy 24-hour room service. Don't forget to experience the fine-dining at The English Grill when it reopens in FALL 2023.
Convenient Amenities and Nearby Attractions
Each room features a work desk, free WiFi, and a 32-inch TV. Just steps away from the Louisville Palace Theater and a short drive to Churchill Downs, the Brown Hotel is the perfect base to explore Louisville. Book now for an unforgettable stay!
Upon check-in, photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Parking
Public parking is possible on site (reservation is not needed) and costs USD 30 per day.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 17 years old stay for free when using an existing bed.
People no matter the age stay for US$25 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Elegant, Historic
N/A
It was for my son and his new wife's honeymoon suite
The originality and the hospitality of the staff
I think they could have a little more up-to-date TV’s
Location to restaurants and the KICC
No pool the ice machine was broken in multiple floors so I had to go on an adventure to get ice. There were a lot of homeless people walking around close to the hotel.
All the history of it and the Employees we all very nice. Shuttle service was awesome!!
There was something in the air that made me congested while in the hotel.
The staff was friendly from the moment we arrived! The beautiful old hotel is absolutely Charming, and will pleasure to walk around! Make sure you check out the rooftop patio, excellent view of the city! Will definitely be staying here again! The accommodations were excellent and the restaurant was a wonderful experience!
Everything staff service cleanliness the beautiful historic building the food the rooms and beds
NA
This is a five star not a four star hotel
Great location, beautiful hotel, friendly staff. Room was comfortable. Nice view of the city from the rooftop. The hot brown dip was delicious, dinner was great and they have nice breakfast choices!
The hotel is beautiful. The lobby is worthy of admiration alone. Love the bar, the restaurant, the front desk staff. Rooms are well-appointed.
The bed is like sleeping on a box spring. Seriously. There is nearly zero cushion. In a hotel that claims to be luxury-level, I expect at least a Hampton Inn-level mattress situation. I woke up stiff and in pain for it. Second, the shower had the water pressure of a squirt gun. I can forgive the water pressure in an old building, but he mattress is hard to forgive when the point of a hotel is to, well, provide a place to SLEEP.
Dirtiest hotel ever! Poor Brown Hotel! Bad service from mostly immigrant staff that struggle to communicate in English! Rude, lazy wait staff in lobby dining room! Our sofa had used dirty plastic forks stuffed at middle in between the two cushions. Several hair scrunchies on the doorknob and various hairs covering the floors … all from others that had previously stayed there. Yukko! Room service is non existent most of the day and when you try to order a normal burger and fries it takes multiple calls and over two hours to receive the order. We pivoted and used DoorDash to deliver all subsequent meals hot, fresh and timely.. from anyone except the hotel! The valets are nice and show hospitality but none of the other staff were in the least bit trained in hospitality nor customer service! I’ll never be back! We had a chance to visit the Omni and found everyone wonderfully nice and the place was clean! How refreshing! The Brown has well past her day as a nice hotel. Dingy, dirty, bad service and downright rude at times! Poor Brown Hotel!
Beautiful place!!!!!
There was nothing I did not like.
Truly a grand dame of a hotel. We were in town for a family gathering, and we were so drained after a long drive that we didn't leave the hotel for two days. The lobby bar/restaurant is a gorgeous, opulent space and the food was consistently delicious, from the signature Hot Brown--which is a must-try--to the breakfast buffet. The staff were friendly and very helpful. Highly recommended property.
The menu prices are not for the faint of heart, but we got a great deal on our room, so I can't really complain, especially in light of the experience overall.
It was a neat old hotel, with a fun story. The view & size of our room was nice. The bathroom was nice, but small.
The staff was unresponsive when there was a very loud party after 11:30pm right under our room. We called the front desk & they said they would send security. However, it just continued to get louder & louder. My husband finally got dressed & went to the front desk. It finally quieted down at about 12:30pm.
We ate at the reastraunt. We ordered drinks & our waiter did not come back for 30min, the food took a long time & was just meh. When we checked out & told the front desk the trouble we had they said they would give us free parking, which was $22. Big deal, our 2 drinks at the restaurant were double that. Worst of all was the horribly uncomfortable bed. All we really want is cleanliness & a good night's sleep. It was clean, but it was not a good or comfortable night's sleep. Only 1 robe in the room.
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