The Brown Hotel

Hotels
9 (1260 reviews)
335 West Broadway , Louisville , us

Children allowed

Facilities

Free beach shuttle
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Historic charm
Friendly staff
Cons:
Cleanliness issues
Inconsistent room quality

Categories

Cleanliness
7.73
There are multiple mentions of cleanliness issues, particularly regarding dirty rooms and bathrooms.
Service
9.2
Mixed sentiments; some reviews praised staff friendliness, but others noted staff inattentiveness.
Location
10
Consistently praised for its great location close to venues and attractions.
Room Quality
8.74
Some guests found rooms comfortable, but issues with heating and hard beds were noted.
Amenities
9.19
The hotel features a nice fitness center and quality beverages at the bar.
Value for Money
8.72
Some guests felt the price did not match the quality experienced.
Food and Beverage
9.68
Positive mentions for food quality, especially the Hot Brown and delicious meals.
Overall Experience
8.73
Generally enjoyable stays, but some significant issues affecting satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 04:44

Property Description

Historic Charm in Downtown Louisville
The Brown Hotel, established in 1923, is a historic gem nestled in downtown Louisville’s Theater District. With a dedicated concierge staff, two restaurants, and a complimentary airport shuttle, guests are treated to a seamless stay.

Unique Shopping and Dining Experiences
Explore the Brown Gift Shop and Gallery for local artwork and gifts, or dine at J. Graham’s Café for a delicious breakfast. Unwind at the Lobby Bar in the evenings, or enjoy 24-hour room service. Don't forget to experience the fine-dining at The English Grill when it reopens in FALL 2023.

Convenient Amenities and Nearby Attractions
Each room features a work desk, free WiFi, and a 32-inch TV. Just steps away from the Louisville Palace Theater and a short drive to Churchill Downs, the Brown Hotel is the perfect base to explore Louisville. Book now for an unforgettable stay!

Important information:

Upon check-in, photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SDF

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 30 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 1260 reviews
Cleanliness: 7.73
Service: 9.2
Location: 10
Room Quality: 8.74
Amenities: 9.19
Value for Money: 8.72
Food and Beverage: 9.68
Overall Experience: 8.73
L
Louis couple za
9
2026-05-21 via Nuitee
K
kelly couple us
5
Pleasant
Pros:

The hotel is beautiful. The beds very comfortable and the shower was great!!

Cons:

The check-in was just bad. No one at front desk to greet us. Girl came out of back still chewing, seems we interrupted her meal and she let us know she was annoyed. Never said hello welcome to the brown, how was your trip in, etc… not welcoming at all. When we had questions she just kept telling us to take it up with the booking site we used Booking.com. Told us hotel was sold out when we wanted to change rooms, later found out that was not true. Just left a bad feeling to start our stay with the Brown, such an iconic hotel should not have the first person that greets you behave in such a manner. We over looked the spoils of one bad employee and moved on. Only mentioning this so perhaps hotel management can give her some more training. They are the face of your brand!!

2026-05-21 via Nuitee
R
Ravi couple us
7
Good location in Louisville, historic hotel. Staff were not what one would expect for a hotel like this.
Pros:

Beautiful old hotel, good location.

Cons:

Could not adjust the room temperature. Hotel was a bit over priced. The wait staff in hotel restaurant were very mediocre.

2026-05-21 via Nuitee
L
Laurie couple us
10
Excellent all around, we'll stay here again!
2026-05-19 via Nuitee
T
Tara couple us
9
2026-05-17 via Nuitee
T
TIRRIE couple us
7
2026-05-17 via Nuitee
E
Excursion438885 Couples
10
The Brown - a must for lunch!
Pros:

While we did not stay at The Brown, we had The Brown in the restaurant, it is worth the hype! The lobby areas of the hotel are just amazing!

2026-05-16 via Tripadvisor
C
Carol couple us
7
A comfy historic hotel near downtown.
Pros:

Food was great. The water pressure was awesome. The elevator sleep was rocket-like .

Cons:

More than 1/2 dining tables empty and unable to get a table for dinner.

2026-05-16 via Nuitee
T
Teresa couple us
8
Was looking forward to staying at the historic hotel. Would not return or recommend to others due to above
Pros:

Its history.

Cons:

Location - lots of homeless in the area. Having armed security was reassuring but concerning. Felt uncomfortable walking around the neighborhood.
The furnishings are tired. A refresh is indicated.
The restaurant was out of roasted chicken on Sunday. On Tuesday the restaurant was still out of chicken but also two additional entrees on the menu. Was told the menu was changing the next day for derby. Breakfast on Wednesday morning cost $60 for two - dynamic pricing?

2026-05-15 via Nuitee
R
Regina solo_traveller us
8
Pros:

Location, quiet room, excellent bed, spacious, helpful staff, very nice public spaces

Cons:

Need more bartenders and more seating on evenings there is an event downtown, particularly at the Palace.

2026-05-15 via Nuitee
N
Natisha solo_traveller us
10
Pros:

The convenience and beauty

2026-05-14 via Nuitee
N
Niki extended_group us
10
2026-05-14 via Nuitee
A
artb69 Family
10
Gracious restaurant servers!
Pros:

My wife and I went to the Brown Hotel on May 8, 2026 and ordered the Hot Brown. We were served by two very friendly and gracious servers, one, I didn't get her name but she was from Kenya and we said: "How are you" in hr native tongue!" The second server is name Emir. He took time in sharing with us about the Hot Brown and brought us the recipe in cooking it. As a result of their representation of the Brown Hotel, we intend in telling others about this Hotel and the gracious service they provide . . . and how delicious the Hot Brown is!

2026-05-13 via Tripadvisor
J
Jacob solo_traveller us
10
2026-05-11 via Nuitee
J
Joshua solo_traveller us
10
Pros:

The hotel is beautiful

Cons:

No breakfast

2026-05-11 via Nuitee
S
Sharon couple us
8
We enjoyed the history, location and lobby
Pros:

The history, design, location, guest services are all very nice

Cons:

It is in need of an update. Lots of carpets are either too worn to clean, paint on trim, TVs need updated. We were on 8th floor and shower took forever to warm up and not much water pressure at all.

2026-05-11 via Nuitee
C
Caroline extended_group gb
6
Great stopover
Pros:

Beautiful old building

Cons:

The staff in the bar

2026-05-11 via Nuitee
T
TIRRIE couple us
7
It’s still a classic and beautiful venue, however you have to see that from its glory days. Currently, the carpet is gr
Pros:

Decor… it’s classic.

Cons:

Aging and disrepair throughout the hotel.

2026-05-11 via Nuitee
S
Shauna couple us
9
I would stay here again
Pros:

So elegant and beautiful, good location

Cons:

The bathroom was not perfectly clean. And yes, while I understand perfection isn’t always easily attainable, wiping off a mirror and cleaning a sink to completion really is a simple task.

2026-05-11 via Nuitee
C
Cheryl couple us
7
Loved the lobby, the piano player, the restaurant. the rooms are tired
Pros:

The hotel lobby is beautiful. The room is old and the headboard was not attached so it banged everytime we turned in the bed. No lotion or nice appointments. It was just ok

Cons:

the room is tired we were in 1103. head board was broken bed not very comfortable pillows tired

2026-05-08 via Nuitee