The Algonquin Hotel Times Square, Autograph Collection

Lage nahe Rockefeller Center, Times Square, 5th Avenue Shopping
Jennie von der Reception war der einzige Lichtblick in diesem Haus!

I was greatly disappointed in this hotel. It was classified as an Autograph Collection hotel, which generally is upscale. My room was fairly shabby, with ripped and frayed carpeting. Could hardly fit in the bathroom it was so small. Some of the staff were unhelpful, borderline rude. As someone said earlier, they act like they are doing you a favor by helping you.

Loved the location and staff.

We have always loved to stay at the Algonquin Hotel. With that being said, our last visit was heart wrenching as we have not been in a couple of years. All of the charm and the magic of this hotel has been completely sucked out by the renovations. The people checking in and checking out as we were standing there seemed to be more interested in other places and trying to save a dollar while they were staying there. Very sad that the round table nostalgia, and the beautiful cats that would greet us are now a figment of the past.

Loved the bartender Rodney Charming, informative and a good pour had the best time there after a full day of sightseeing

The location was perfect for our sightseeing plans. It was easy to get a cab at the hotel. There was a $45 food/beverage credit every day. The food was very good at the restaurant.

My mother and I decided to take a trip to NYC together as she has been dealing with some very serious health issue's and knew she would not be able to travel like this again very soon. This was a trip that we had dreamed of taking together for years and she was excited to stay at this hotel as she and her husband had a beautiful experience here in 2024. Unfortunately, that was NOT the case for us and it all began with checking in on Oct 23rd (pm shift) Her credit card kept getting declined and instead of offering assistance, the woman working front desk blatantly made fun of my mother, as if she wasn't doing something correct and was treating her like she was an idiot. She offered no assistance but instead kept yelling "OH MY GODDD!!" and putting her head in her hands, laughing and shaking her head while my mother struggled. We used another card, even though we knew the original form of payment had more than enough on it and went about our way. When we checked into the room, there was dust over every surface top and pubic hair all through the tub and the handles kept falling off the shower. Day 2, we again were met with rude front desk staff and were promply ignored for a good minute or so until greeted with an actual sneer from the one in the bright pink lipstick. Later that evening, we come down the elevator to go to the lobby for a drink at the hotel lounge before we go out for dinner and were re-directed to the basement staff exit and told that the lobby and amenities were closed to the hotel guests as the New Yorker had bought it out for a party so we were not even able to access the amenities we had paid for in choosing this hotel.

After our 3 days, we checked into the Iroquois next door and found out from their very lovely and kind front staff that the reason my moms card wasn't going through previously at the Algonquin was bc it was an international card and the numbers needed to be manually entered in by front desk reception, as they did this they even offered us a bottle of water while we waited and we were treated much more warmly and respectfully during our stay at the Iroquois.

The pros to our stay at the Algonquin were great location (but you can get that at many others resorts close by) the doorman was so helpful and kind, the beds were comfy and the hotel was set in a beautiful atmosphere. Too bad this was all ruined by the ugliness of the front desk staff and the dirtiness of the room.

Overall, the value was greatly dimished due to unfriendly staff as well as the fact that we were not allowed to use the amenities we had paid for for an entire evening. Go next door and be happy you did!

Historic

This was my first time at The Algonquin. I really enjoyed it. It's an older hotel, which I like and it's in good condition. My room was fairly small, but that's not unusual in Midtown. It was located in the back of the hotel, so it was quiet, which is unusual. The location on 44th near 6th was perfect! I was only 2-3 blocks from the shows I went to and also close to Times Square. Service at the hotel was excellent.

Check in experience was just plain bad. The woman at the front desk was quite unpleasant and clearly didn’t want to be there. The lobby appeared nice and newly renovated. The rooms are tiny and appeared to have taken a beating and they just painted over the dings and dents. Windows were so filthy I couldn’t barely see through them and couldn’t close the window tightly because of the cheesy air conditioner hanging out of it.
I would not stay here again.

Clean room, very kind staff

Unfortunately, this hotel is in major need of renovation. Wallpaper was pealing as was paint in various locations. Mattress may have been original, as it was as worn as any I’ve experienced. Elevators appeared to have never been polished. It comes across as shabby and not at the level of an Autograph collection hotel.

We’re Lifetime Platinum with Marriott, and we love some of their properties. However, Marriott apparently has increasingly lax standards, and we’re finding it wise to look beyond hotels in the BonVoy group.

In addition to upkeep and appearance issues, cleanliness was deficient. Without going into detail, the toilet clearly had not been cleaned before we arrived. Then there’s the obnoxious $45/day Destination Fee. Just increase rates and call it what it is.

Once and done for us at this hotel.

Did not have an overall great experience at this hotel; was not as impressed as I thought I would be. The bar was nice, and the $45 credit was a good perk I suppose, but I was still pretty frustrated with the lackadaisical nature in which my concern with my hotel room was handled (or wasn't handled in this case). The A/C in my room didn't work, and I asked twice to have someone look at it, but no one did. It wasn't the greatest experience, and the room was really dusty, so I'm assuming someone hadn't stayed in there in a while, which may have been why no one even noticed the A/C not working. There were a couple of times where I was close to just keeping my room door open to allow the hall A/C to cool my room. No acceptable nonetheless. Definitely not something I'd expect from an Autograph Property. Hopefully others have a different experience and this isn't a norm.