The Algonquin Hotel Times Square, Autograph Collection

The renovation is really stunning. We were most disappointed that the cat had retired!

The Roku was not working in my original room. They gave me a $50 food/drink credit. They switched my room. They say it's the same size but it is less space
The employee at the desk said the rooms were are shaped directly. She could not confirm the rooms sizes were the same. I was given a smaller closet. The origin bathroom has a showerhead attachment. The new room didn't. She said she couldn't switch my room again bc she couldn't confirm if the room had a showerhead or the same size room. Customer service offered 2000 points and nothing else. I reserved this room for the World Cup. I arrived yesterday. I spent the entire evening put on hold for customer service. I had to cancel all my plans last night. The World Cup is once every 4 years. Who knows the next time it will be in the US. I spent a lot of money on this. Because of this I had to cancel all my reservations so ans lost my deposits. The only thing that offered me was points or food credits

hotel with a history, room was really designed, small lovely details, very comfortable bed and bedsheets

This stay was genuinely one of the worst hotel experiences I’ve had, because I barely slept. I had to cancel the meeting I came to the city for and leave early. That is unacceptable.

The HVAC system was unbelievably loud, and even in the off position kept running. Even after it reached the set temperature and stopped actively cooling, the unit itself continued making enough noise that it was impossible to sleep. I tried earplugs, pillows over my head, and even playing sleep meditations, and none of it was enough to mask the sound. I slept about two hours out of an eight-hour night.

A colleague staying on another floor requested a room change around 11:00 p.m. hoping it was an isolated issue, but the replacement room he ended up in was no better. He also barely slept, so this doesn’t appear to have been a one-off problem.

Beyond the noise, the sheets were surprisingly rough and uncomfortable, there were no slippers in the room, the lighting was so harsh it felt like an operating room, and there was a dog across the hall that barked whenever anyone walked by, adding even more disruption.

To make matters worse, the front desk couldn’t even be reached by phone, making it difficult to get help when there was an issue.

A hotel’s primary responsibility is to provide a comfortable place to sleep, and unfortunately this stay failed on that most basic expectation. I won’t be staying here again.

Good location, very nice staff, very comfortable.

The rooms were nice and the staff was nice as well

The hotel itself was great - lots of old school charm. It’s been recently renovated and our king suite room was lovely. I wish I could say the same for the staff/service. The front desk staff was rude and seemed hell-bent on making things as difficult as possible. Examples: At check in I was forced to show my work email on my work phone to prove I could use my company’s business rate, which I have never had to do at a Bonvoy property. Then I was told I couldn’t get a late checkout “because of the World Cup”, even though we’re Platinum Elite and there was hardly anyone in the hotel. The last straw was when I went to leave - my bags were being kept by the hotel, and even though I could see them next to the front desk, the woman there refused to let me get them, kept telling me the bellman had to do it, even though I waited 10 minutes with no bellman in sight, and when I asked if she could just hand me my bag, she refused to. I finally ended up just grabbing it myself as I needed to get to the airport. Oh, and housekeeping never came throughout our stay. All in all, it was pretty disappointing service for an Autograph Collection hotel, and I’m not sure I would stay here again.

Two weeks ago, on Friday June 5th, I was looking forward to celebrate the beginning of My 71st Birthday. I had chosen The Algonquin Hotel to begin My celebration along with My husband. We had planned to have drinks and dinner at the property as well as a planned visit to the MOMA and the Opera.

Unfortunately, I had the worst experience at check in to the Algonquin Hotel. The front desk clerk "Maria", was rude and dismissive. She never even looked at Me to greet me or inform Me of anything about the hotel.. She rudely demanded My ID and Credit card, again without looking at Me. Then she proceeded to ask for My phone number. She said she would call me when and if rooms became available. She then instructed My husband and I to place our luggage in the corner.
I have never in My FOUR plus years as a TITANIUM ELITE MEMBER been treated this way by any Bonvoy employee, anywhere in the world. After being treated with such disrespect and carelessness, I decided to cancel My reservation and go to another Bonvoy property where I was treated like a human being with respect and kindness.

It was quiet and the clientele were too. A find so near busy, noisy Times Square.

It was an atmospheric and historic hotel, though we felt that recent modernisation may have impaired some of the celebrated 1920s atmosphere.

Location

Great location, beautiful historic building & nice upgrades

Great location.

Clean, good bed and linen

The LavazzA coffee machine is phenomenal!

Great location. Lovely staff, very friendly and helpful,
even when circumstances were working against them, they made every effort to accommodate our requests.
Very good food in bar and restaurant. Very good gym.

Definately not your typical big box hotel. Lots of old world character. Yes the rooms are small but they are comfortable and the staff is fantastic. Nice hotel bar for quick drinks. As a Marriott property you’ll get your points and enjoy benefits of your status.