Holiday Inn Express Henderson by IHG

Hotels
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Holiday Inn Express
7.7 (145 reviews)
2826 US 41 North , Henderson , US

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Clean rooms
Comfortable beds
Good/strong breakfast
Jetted tub and comfortable room furnishings
Nice location
Generally safe and well-maintained
Cons:
Rude or unaccommodating staff and aggressive management actions (evictions, hallway lockdowns)
Pool closed/out during multiple stays
Occasional room maintenance issues (mildew in tub, carpet needing cleaning, faulty outlet)
Reported demanding cash deposit on arrival
Inconsistent night-time desk attendance

Categories

Cleanliness
8.8
Multiple reviewers repeatedly called rooms 'clean' and praised housekeeping; isolated issues noted (mildew in bathtub, carpet needing cleaning) but overall cleanliness is strong.
Service
2.5
Significant negative sentiment: several reports of rude staff and a general manager who locked down halls and evicted families, night desk inattentive, and a demanded $200 cash deposit — service is a major weakness.
Location
8.6
Location described positively ('nice location') and no negatives cited about neighborhood or access; treated as an above-average asset.
Room Quality
8.4
Beds and rooms frequently described as comfortable and spacious; positives include jetted tub and working AC, though some issues (firm mattress for one guest, a non-working outlet, carpet wear) lower the score slightly.
Amenities
7.6
Mixed: breakfast and jetted tub praised, but repeated complaints about the pool being closed or 'out' and restrictions on lobby use reduce the amenity score.
Value for Money
8
Many guests found the stay worthwhile given cleanliness, comfort, and breakfast; however booking/accommodation issues and deposit demand negatively affected perceived value for some.
Food and Beverage
9
Breakfast repeatedly described as great or excellent by multiple guests; few negatives beyond an incident where staff scolded kids eating paid ice cream.
Overall Experience
8.7
Overall sentiment is mixed but leans positive for many solo/return guests (clean, comfortable, good breakfast). Severe service incidents significantly marred the experience for some groups, so overall is above average but not outstanding.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:08

Property Description

Convenient Location
Located in Henderson, Kentucky, the Holiday Inn Express offers proximity to the John James Audubon State Park and Ellis Park Horse Racing.

Comfortable Rooms
Each room is equipped with a coffee maker, microwave, mini-refrigerator, cable TV, and work desk for a relaxing stay.

On-Site Amenities
Enjoy the indoor pool, fitness center, and free daily hot breakfast at the Henderson Holiday Inn Express. Additionally, benefit from the free high-speed internet access and laundry facilities during your stay.

Book your stay now at the Holiday Inn Express Henderson for a perfect blend of comfort and convenience.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply. Please note there is no 24-hour front desk.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: EVV

Location

Guest Reviews

7.7
Based on 145 reviews
Cleanliness: 8.8
Service: 2.5
Location: 8.6
Room Quality: 8.4
Amenities: 7.6
Value for Money: 8
Food and Beverage: 9
Overall Experience: 8.7
D
Debora • couple • us
2
I will not stay at this location again.
Pros:

nothing

Cons:

My door would not lock securely. Asked for another room and was declined. The hotel was NOT full. Did not feel comfortable. Bed was subpar.

2026-11-01 • via Nuitee
B
Brittney • family_with_children • us
4
Not welcoming at all
Pros:

It was clean

Cons:

The staff was not friendly, rude, and seemed to have issues with kids.

2026-10-22 • via Nuitee
A
ARMYmom • solo_traveller • us
9
WILL STAY AGAIN SOMEDAY
2026-10-20 • via Nuitee
C
Christina • extended_group • us
1
HORRIBLE
Cons:

If your traveling with kids I would not recommend this hotel unless you want the cops called on you and kicked out of hotel!!
We was traveling with our daughters travel softball team and had booked 11 rooms. Front staff closed the pool down so the kids could not swim. We all went to the lobby to hang out since they couldn't swim and was met with the front staff saying that was not allowed and we were being drunk and disorderly (ABSOLUTELY WAS NOT). They then printed signed and put them around the hotel staying. They were yelling at the kids for laughing while eating ice cream that we paid for there. General Manager was called in and stated that she was "locking the hallways down" and we could not come out of our rooms. She then proceeded kick 2 families out of the hotel. The front staff and general manager is VERY UNACCEPTABLE!!

2026-10-19 • via Nuitee
A
Alexa • couple • us
1
Overall would not recommend this hotel to anyone due to the staff and general manager
Pros:

Nice location

Cons:

The pool was not open. They closed it so the kids couldn’t be in the pool. Couldn’t enjoy the lounge or lobby area with friends staying at the hotel. Staff was rude and didn’t like children. They came up to rooms and threatened to lock down the hallways and told us we were not allowed to leave our rooms.

2026-10-19 • via Nuitee
C
Christopher • family_with_children • us
8
Good overall, was disappointed in the attentiveness of the night time check in.
Pros:

Clean and comfortable. Breakfast and daytime staff was great.

Cons:

When I first arrived, there was already a customer standing waiting over 5 min for someone to help them at the desk. No one was there. Then I came to check in and waited and had to start making calls trying to find the desk clerk who ended up being out front on a smoke break with people visiting her. She clearly saw peolple going in the hotel and left nothing up front indicating where she was or would return.

2026-10-13 • via Nuitee
W
Weston • solo_traveller • us
10
Great stay
Pros:

Nice, clean, safe.

Cons:

Pool was out, but only for another week they said.

2026-10-12 • via Nuitee
A
Angela • couple • us
8
2026-10-07 • via Nuitee
S
Sally Stone • couple • us
7
Visiting family again.
Pros:

The staff were very nice. We also liked the breakfast.

Cons:

We couldn’t get a red light off our phone which was annoying. One of the outlets by the bed didn’t work so we had to sleep on different sides.

2026-10-07 • via Nuitee
S
Schapker • solo_traveller • us
9
Great Escape
Pros:

I loved the bathroom products. Dove has always been my go to.
Very comfortable chaise lounge and excellent lighting.

Cons:

Didn't have time for breakfast. Lol
Had a early appointment.
No unlikes.

2026-09-19 • via Nuitee
B
Bridgett • couple • us
9
2026-09-07 • via Nuitee
M
Melissa • family_with_children • us
10
Pros:

Nice room. Spacious and clean. Free continental breakfast.

2026-08-23 • via Nuitee
D
Dickman • solo_traveller • us
9
Pros:

Everything was very clean, the staff friendly and the breakfast was excellent...

Cons:

Nothing not to like...

2026-08-10 • via Nuitee
A
Alfreda • solo_traveller • us
1
Pros:

They refused to accommodate my changes after Booking.com stated that the changes would be made.

2026-08-08 • via Nuitee
J
JoAnn • solo_traveller • us
8
Pros:

Breakfast was great. Bed was very comfortable.

Cons:

Mildew in the bathtub.

2026-08-04 • via Nuitee
M
Melissa • couple • us
10
The jetted tub was amazing for a short relaxing stay
Pros:

The jetted tub

Cons:

The pool sucked

2026-08-03 • via Nuitee
J
juan • couple • us
10
2026-07-20 • via Nuitee
K
Kim • family_with_children • us
10
Loved it
Pros:

Everything

Cons:

Nothing

2026-07-18 • via Nuitee
J
Justin • family_with_children • us
7
Overnight stay
Pros:

Room was clean. The ac was already on and the room was cool. Staff was polite.

Cons:

The mattress was a bit firm for my wife.

2026-07-06 • via Nuitee
J
Jones • solo_traveller • us
5
Pros:

Employees were friendly and the breakfast was good.

Cons:

Carpet needs cleaning in the rooms.
After taking a shower and walking in the room it was necessary to wash and dry my feet before putting my socks and shoes on.

2026-07-05 • via Nuitee