Grand Hotel et de Milan - The Leading Hotels of the World

Very nice decor, great service, excellent location

Class

We have just returned from an unforgettable family stay at the Grand Hotel et de Milan, and I cannot recommend this hotel highly enough.

We traveled to Milan with three generations of our family, ranging from young adults to grandparents in their 80s, and the Grand Hotel et de Milan could not have been a more perfect home for us.

The hotel itself is beautiful—historic, elegant, sophisticated and wonderfully located—but what truly distinguishes it is the people.

The Concierge Team was simply phenomenal. They helped us coordinate a fairly complicated family trip involving Lake Como, a private boat, drivers, Bellagio, San Siro, restaurants, changing schedules and numerous last-minute requests. Every detail was handled with extraordinary professionalism, patience and warmth. Somehow, with a large multigenerational family moving in different directions, they made everything feel effortless. Because they took care of the logistics so beautifully, we were free to do what mattered most: enjoy Milan and enjoy being together.

The personal hospitality throughout our stay was equally remarkable. Stefano Donato and the hotel team made us feel genuinely welcomed and cared for, with thoughtful gestures and surprises that went far beyond what one ordinarily expects—even at a five-star hotel.

One detail particularly resonated with us. We learned that the Grand Hotel et de Milan is an independent luxury hotel that has remained in the same family for three generations. As we were there celebrating Milan with three generations of our own family, there was something wonderfully fitting about that connection. Perhaps it also explains the hotel’s unusual warmth: this feels less like a corporate luxury property and more like a great hotel with a soul.

We stayed at a beautiful hotel, but what we will remember most is how the Grand Hotel et de Milan made us feel.

Our family left with extraordinary memories of Milan, Lake Como, wonderful meals and countless adventures—and this hotel and its exceptional team became an important part of those memories.

There are hotels you enjoy, and there are hotels you genuinely look forward to returning to.

For our family, the Grand Hotel et de Milan is unquestionably the latter.

Grazie di cuore to Stefano Donato, the incredible hotel team, the extraordinary Concierge Team and everyone who took such wonderful care of the Ball family. We hope to return.

Five stars without hesitation.

Loved the staff and decor of the inside of the hotel. The staff were so helpful and friendly as well, Rooms was large/spacious. good location

The Grand Hotel et de Milan is a truly special hotel—historic, elegant, charming, and located in one of the best possible spots in Milan. You can walk to the Duomo, the Galleria, La Scala, Via Montenapoleone, and many of the city’s best restaurants and shops within minutes, yet the hotel itself feels remarkably peaceful and removed from the crowds.

The property has a sense of history and character that cannot be manufactured. This is not a generic luxury hotel that could be located in any major city. The beautiful public rooms, traditional furnishings, historic details, and slightly old-world atmosphere give it a personality all its own. Giuseppe Verdi famously lived here for many years, and that history remains a meaningful part of the hotel’s identity.

Jerry’s Bar also became one of our favorite places during the stay, largely because of Alessandro, the bartender. He is warm, engaging, professional, and exceptionally good at what he does. He remembered our preferences, made excellent recommendations, and created the kind of relaxed and welcoming atmosphere that makes you want to return every evening. He is a tremendous asset to the hotel.

The concierge team and doormen were equally impressive. They were polished without being stiff, consistently helpful, and always seemed genuinely pleased to see us. Whether arranging transportation, offering restaurant guidance, or simply helping us navigate the city, they provided the type of gracious and attentive service one hopes to receive at a hotel of this caliber.

Our stay was not entirely without some glitches. A few unexpected issues arose, as they occasionally will during any extended trip. What ultimately distinguished the Grand Hotel et de Milan, however, was how those problems were handled.

General Manager Alfredo Petrone personally took the matters to heart. He listened carefully, accepted responsibility where appropriate, addressed every issue directly, and made certain that the resolutions were both meaningful and complete. His generosity in resolving the situation honestly surprised even us.

We travel frequently and have stayed in many excellent hotels throughout Europe and elsewhere. Experience has taught us that even the finest properties will occasionally encounter a problem. The real measure of a hotel is not whether something unexpected happens, but how its leadership responds when it does. Mr. Petrone handled everything with professionalism, grace, urgency, and genuine concern—in spades.

Because of him, and because of the exceptional staff throughout the hotel, we left with a very positive impression and would gladly return. The Grand Hotel et de Milan offers an extraordinary location, fascinating history, genuine charm, and—most importantly—a team that truly cares about its guests.

Amazing time, amazing experience. Thanks for the hospitality :-)

Amazing all around. Great location, excellent service, and very nice rooms!

Great location in the heart of Milan. We got the chance to stay in one of the renovated rooms and it is very very nice. Stefano, his staff and concierge are super helpful. It is the best hotel we have stayed during our long European trip.

这是位于米兰市中心的一家历史悠久的豪华酒店，服务很棒。复古的房间钥匙感觉就像一枚奥运会铜牌，太重了，感觉就像酒店的历史。不需要随身携带；离开前把它交给你。强烈推荐酒店餐厅，工作人员细心周到。走出酒店，步行即可到达许多很棒的餐馆和商店，步行10-15分钟即达大教堂。

Frühstück tip top, lage absolut super, sehr freundliches und hilfsbereites Personal, fantastisches historisches Gebäude

This historic luxury hotel is perfectly situated minutes from so many of the sights and shopping which make Milan such an interesting city to explore. Our visit, during a period of record-breaking summer heat in Milan and throughout Europe, was saved by the excellent a/c in our hotel rooms. When we wilted from sightseeing in the heat, we would return to the hotel to relax and cool down in our rooms or the many comfortable sitting areas throughout the beautiful lobby.

Service was excellent at all levels, from the desk staff and very helpful concierge team to timely and efficient twice-daily maid service. Buffet breakfast was marvelous, and we enjoyed several lunches and dinners at the two hotel restaurants.

Excellent experience. Hotel was clean and staff was unbelievably friendly. They knew us by name after check-in and every time we came or went they greeted us like we were family. Room was very clean and housekeeping was prompt and efficient. We also really enjoyed their chocolates they routinely left in the evenings. Hotel has a fabulous location. Right next to the local train and steps from fabulous shopping and Duomo. Hotel restaurant was also a treat. Highly recommend and will return.

Excellent Breakfast Experience at Caruso

Although our stay at the Grand Hotel et de Milan is not yet complete, I would like to recognize the outstanding hospitality we have received at Caruso.

Each morning, breakfast has been a highlight of our stay. The quality of the food, the elegant atmosphere, and most importantly the professionalism and friendliness of the staff have been exceptional.

A special thank you to Mr. Ivano Quaini, Restaurant Manager, whose attention to guests and dedication to service are clearly reflected in the entire team. He made us feel genuinely welcome and contributed greatly to our first visit to Milan.

We look forward to enjoying the rest of our stay and would gladly recommend Caruso to anyone visiting Milan.

Alexandr Morkin
Vancouver, Canada

Amazing stay. 5 star service. Great location, food, and room. We are frequent travelers and one of the best hotels we have ever stayed at. Highly recommend.