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Facilities
Property facilities
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Health or beauty spa nearby
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Nightclub
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Guest education on local ecosystems and culture
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Terrace
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Family rooms
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Tour desk
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Hot tub/Jacuzzi
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Massage services
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Packed lunches
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Currency exchange
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Hammam
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Private check-in/check-out
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Shared lounge/TV area
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Shuttle service (additional charge)
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Concierge service
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Allergy-free room
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Kid meals
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Heated pool
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Evening entertainment
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Outdoor furniture
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Coffee Shop on site
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Fruits
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Shallow end
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Spa/wellness center services
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Steam room
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Beauty Services
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Personal trainer
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Smoke alarms
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Key card access
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Happy hour
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Cooking class
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Television in common areas
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Nightclub
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Snack bar/deli
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Free pool cabanas
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Pool sun loungers
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Beach yoga on site
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Concerts/live shows
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Wine release events
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Reception hall
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Exercise/lap pool
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Japanese garden
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Health or beauty spa nearby
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Swimming nearby
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Hosted evening meal (reserve)
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Guest education on local ecosystems and culture
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Vegetarian menu options available
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Accessible shuttle
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No accessible shuttle
Review Highlights
Categories
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Property Description
Luxurious Heritage in the Heart of Hanoi
Historic Charm: Sofitel Legend Metropole, a luxury landmark since 1901, offers elegant rooms with a neo-classical or French decor, retaining the hotel's original grandeur.
Pampering Amenities: Guests can enjoy pampering spa services at Le Spa du Metropole, stay active at So Fit Fitness Centre, and savor Asian and Vietnamese delicacies at Spices Garden.
Central Location: Located in central Hanoi near the Old Quarter, the hotel is just steps away from the famous Hanoi Opera House and the scenic Hoan Kiem Lake.
Experience timeless elegance and exceptional service at Sofitel Legend Metropole.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Parking
No parking available.
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Groups
When booking more than 7 rooms, different policies and additional supplements may apply.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
People 12 years old and over stay for VND 2,400,000 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
character, atmosphere and luxury of a fantastic heritage hotel. Effortless service and excellent young and competent staff, particularly the breakfast and pool service.
nothing to note.
מלון היסטורי מעוד ששמר על אותנטיות. אלגנטי ומלא חיים . עם בר לילי מקסים
אין משהו כזה
I enjoyed my stay in the sofitel Legend Metropole in Hanoi ,a historical hotel which has a soul, a magnificent place where we feel well, cosy , comfortable; Everything was perfect.The staff was very attentive ,I remember Linh at the spice gardenThe food was excellent
thank you for everything
nothing
A beautiful colonial building with very nice location
Compared to for instance Park Hyatt Ho Chi Min this hotel is overpriced. The food is good but again given the price is should have been exceptional
Classy property with lots of dining choices and bars .
Great location
All good
Just look at the people complaining in the reviews and where they’re from - England, East coast US. These people complain about everything. They just can’t be happy where they are. Like the Joan541 review. They gave her a room *too big* so she complained. Mornonic. But this place is outstanding. Meticulously cleaned constantly - despite the moronic mold comment that’s wrong. And the people complaining about the TV - why - go do something other than set in the room. Restaurants are expensive but food was great as well as service. Area is perfect.
I stayed in the Heritage wing twice in January. The first night I was upgraded to a suite which was beautiful but too big for me as a single traveler as I did not need two rooms. Unfortunately the room was very noisy and I was awakened all night long by noise from outside. The second time, two nights later I was again in the Heritage wing in a lovely room where everything was perfect but I traveled to the 3rd floor in the elevator which smelled strongly of mold and mildew. I am extremely allergic to mold and after two trips up I came down with a chest infection caused by mold. I walked up for the remainder of my stay but 3 days later I am home but still quite sick.
From all other perspectives the hotel was wonderful.
Had high hopes having seen the number of good reviews but unfortunately it didn't hit the heights.
The best thing was the staff. Can't fault them at all. The location is fairly good for walking to the tourist areas.
However the room disappointed us. The TV was on a wall perpendicular to the bed and there was no seating for two people in the room. So if you want to watch TV prepare for a sore neck. The room was also rather small for the price and quite noisy due to being above the hotel entrance. There was no bathtub, just a shower.
Breakfast I would class as an average buffet. Had trouble one morning trying to get a table for two, but waiting a bit sorted that.
The outdoor pool was pleasant.
I wouldn't return as the hotel was not good value for money.
This is a world class hotel, combining elegance, history, and service. The staff consistently deliver personalized service. The food is excellent. Some of the rooms, particularly in the Heritage Wing, are small, but the Metropole is over 100 years old and rooms were smaller then. The common spaces are immaculate and ooze history. The bomb shelter tour reminds guests of the horrors of the Vietnam War and the role the Metropole and its guests played in the same. The club lounge is fabulous, with high quality offerings throughout the day. What a wonderful hotel.
What a great and historical place. Absolute luxury and service. They hire a zillion people to serve and they are all smiling. The included breakfast alone was amazing. We toured the bunker as well. Right in the center of town.
Le désign de la chambre et l’emplacement de l’hôtel
Chambre très bruyante et mal isolée
From the moment we arrived at the Metropole, we experience outstanding and warm service and felt as though we were transported into a part of the city's history. I describe this as a must-stay in Hanoi as due to the unique blend of history, location and service. The location is in the French Quarter, right opposite the Capella hotel and near to the Opera house.
Service
We were only here 3 nights and yet the staff were already familiar with us over this time, often calling us by name and you can tell the level of training and ability to anticipate guest needs is on a level above a standard 5 star property. We also enjoyed the architecture, historic art and even the traditional and very formal uniforms of the staff. Yet despite this, the staff are down to earth and genuine - this isn't a 'stuffy' experience. Tyson had checked us in, in what was a very fast yet comprehensive experience. He guided us to our room and explained all elements of both the room and the hotel offerrings. It was the perfect way to settle into a new hotel.
Rooms
We were upgraded to a Grand Premium Room as a Gold member in the Opera wing. It does an excellent job of maintaining the period feel, despite being the newer wing of the hotel. The room was large and heavily decorated. We appreciated the quality dyptique amenities in the bathroom and the very comfortable bed. It was also spotlessly clean. Wardrobe spae was minimal however. It's also worth noting that the sound proofing was not the best, and we could clearly hear people in the main corridor. Our room was fairly close to the lift so this may be less of an issue elsewhere.
Breakfast
This was outstanding. There are two venues which offer breakfast and we opted for Le Club each time just due to the feel of the venue. Eggs were cooked to perfection and there was ample choice of hot and cold dishes available, as well as excellent quality bakery items. I don't normally eat bread but even the baguettes here were delicious. This is a buffet style breakfast. Special mention to Trung who greeted us each morning with a friendly chat and quickly came to anticipate our coffee order. It's small interactions like this that made our stay all the more pleasant.
Food
This was disappointing for the most part unfortunately. We ate at both Le Club and the vietnamese restaurant and both times thought the food was decent but very over-priced for the quality. This is despite us being Explorer+ members and getting a discount on the food. We had much better meals at nearby restaurants. The cocktails at the Bamboo Bar/Le Club were very good however.
Other
There's also a gift shop on site, with a range of quality locally made crafts and jewellery. We bought quite a number of items to bring home as gifts. We also bought from the pattiserrie on site that has a number of cakes, ice cream and french products for sale. The few we tried were delicious. We took the hotels 'history' tour and found it very interesting and compelling, given by one of the staff members who lived through the war-time period. We appreciated her personal reflections she shared with us.
Stayed one night in the heritage Wing, room was immaculate. Breakfast spread in Le Club Bar was delicious, a good choice of Vietnamese and Western food. I particularrly liked the fruit selections.
We also tried afternoon tea on level 7 on the opera Wing. Hiep the Guest Relations Manager invited us to join him there. Fantastic services on both Opera Wing and Heritage Wing staff. We will return.
The room was excellent.
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