Country Inn & Suites by Radisson, Birch Run-Frankenmuth, MI

Very accommodating, nice facilities, staff was very friendly, great continental breakfast. Good value & great location!

Not quite the experience I had hoped. The QR code for the hotel information didn’t work. Went to the front desk for information. Was wordlessly handed a piece of paper. I asked for a few more hangers for our room (only had 2). Was told “we do t have any hangers down here,” then she walked away while I was still standing there.

The room was pretty noisy, with a lot of door slamming and loud voices starting early in the morning. (We weren’t far from the front desk),

The room was comfortable and clean. Very spacious. Some wear and tear.

the floors are so dirty you have to wear shoes the entire time you walk around . The hot tub is closed . The hallway carpet are also dirty. the furniture is dirty. the in room coffee pot was broken. the elevator looks like there’s squished bugs that never got cleaned out. our room didn’t get maid cleaned. there’s remodeling next to our room where half the hallway is half plastic taped off with banging all day. hair came up in the sink the 1st time we used it to brush our teeth

DIRTY!! There were dead bugs at head of bed. Plus it was filthy dirty on the carpet at head of bed on floor. I asked about bed bugs and they told ME to bring out bugs to check for bed bugs! Whole place was dirty, not maintained! It smelled bad! Smelled like mold! My son’s room toliet was clogged. They handed be a dirty plunger across front desk instead of taking it up. They actually asked me to bring plunger back! I didn’t. I’m not one to write bad reviews but I can’t image that others haven’t complained!! I didn’t expect this from the Radisson Brand.

Our room was dirty the hot tub was not working. it was very noisy in the hotel . We've used this hotel many times before, we probably won't be using it again very disappointed

Everything was very dirty in the room, they were also renovating and it was loud, and not well kept as renovations were being done. Dust was caked onto the walls and floors and any surface, it had the weirdest musty smell and the curtains were ripped. Stains were on the ceiling as well as the mattresses. It made it feel very unsafe. We were also met with a ‘natural gas’ fire outside the hotel, that was claimed to not be a dumpster fire despite what it looked like. I wouldn’t stay here again unless the renovations make the hotel more cleanly.

They are in the middle of re-doing the facility. Right now the carpet in the halls and room is very dirty. There is only one ice machine and it's on the first floor, we were on the second. Only one small elevator. In the room there was a half drank bottle of fruit punch. The carpet had not only dirty spots everywhere but there was scraps of paper at the foot of the bed. There should be a tv guide listing the different channels as the guide on the tv doesn't match what is really on. Numerous cigarette butts around the outside close to the door. I was told that things were being updated and come January everything would be better. I must say the staff were all extremely helpful.

The room was not clean, there was gum on the headboard when we got there, also the head board looked like ot had never been dusted. Floors had stains, lamp shades had dust on them as well..curtains had rips in them. I have stayed at this hotel once a year for the last 15 years and this was the worst i have seen it.

There were stains on the carpet along with dead bugs. The tub was duct taped together. When leaving the hotel there were several people drinking beer at the picnic table outside. I really would not recommend this hotel.

Carpets in fal

The only thing i did not like was the wifi was practically non existent

Rooms are very dated and rugs in hallway are dirty , our room we were in had no hot water in the bathroom sink , the bed was uncomfortable
We got moved to a new room which was better but the Lock in the main door was not working just the door latch that prevents the door from opening from the outside was working
The lady that moved us to a new room was very nice

Sheet were not clean. Hot tub was dirty and water didn't drain all the way from people who stayed before. Usually the name associated with the hotel is on the better side so I felt duped.

Do not stay here. There was a smell of natural gas as we entered the building, and it was also present in the lobby. The front desk staff was friendly and check-in was easy, but that's the only positive thing I could say about the place. Our room had a horrible musty smell. Nothing matched, which gave the room a totally unkempt look. The bathroom door had been randomly painted purple for some reason. We had decided we would be okay, it was only one night of our lives, but then my daughter-in-law turned down the bed and was lying down when she jumped up, having seen a bug out of the corner of her eye. It was a bedbug, and he had friends. We spotted two grown bugs and a nymph before quickly grabbing our belongings, which had thankfully not been on the bed or floor, and left the room. We were given a refund immediately, but then had to spend an hour trying to locate and drive to another hotel as all of the ones in the area were full. Horrible experience.

Filthy conditions. Dirt everywhere. Stained furniture
Loud door. Broken bed. Chocolate on bedspread. Sheets inside out. Did not fit. No offer of compensation. Just said all our furniture is stained.

The whole place smells bad, I got a jacuzzi room and it was dirty and gross it was badly patched no extra towels no bubble bath. the room smelled really bad there was exposed drywall patches the paint is unfinished and looks horrible

On our recent stay we were visiting from Ontario Canada. It was an ideal location to visit Frankenmuth and had nearby amenities. The hotel is needing some upgrades - the hot tub was lukewarm at best and even though we told the front desk the staff couldn't do anything about it. The second day we tried again but still lukewarm. For us that was a big disappointment 😉 we also had hoped for more space to congregate as we had 4 in our party but not enough space 'hang out' to chat and sit around. The hotel is fairly dated but is kept clean.

Couldn’t control the heat in both areas of the room. It was either too hot or too cold. Pillows were very lumpy Pull out bed mattress was very uncomfortable Curtains didn’t filter out the outside light at night time from the street lights Desk chair has seen better days -material scratched up and pulled apart. Pull out sofa cushions ripped and torn.

Service room every 3 days.
Inly did partial cleaning when asked to service the room.
Furnishings, electronics, carpet, cabinetry quite dated.
Only local channels on tv.
The "suite" had mismatched furnishings squeezed in to fit small space.
AC/heater was falling out of encasement.
Installed carpet base was partially updates with 70's carpet still instaed as well.
Bathroom cabinet separated from wall.
Common areas quite outdated and dirty.

Pool and hot tub was cold, curtains torn, no toilet paper in bathroom, carpet filthy, charged 2 rooms to my card instead of one to my daughters room and the girl didn’t know how to fix it. The only friendly and knowledgeable person working there is Tom