Chateau Big Bear Boutique Hotel, BW Signature Collection

Hotels
•
Best Western
8.6 (166 reviews)
42200 Moon Ridge Rd, Big Bear Lake, California, 92315 , Big Bear Lake , US
1-909-866-6666

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Facilities

Free breakfast
Meeting rooms
Fitness facilities
Fireplace in lobby
Arcade/game room
Free WiFi
24-hour front desk
Luggage storage
Concierge service
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Great location
Excellent staff
Clean and quiet rooms
Cons:
Inconsistent maintenance
High parking fees
Limited restaurant hours

Categories

Cleanliness
8.85
Very clean and quiet, rooms well kept.
Service
9.35
Staff was excellent and very accommodating.
Location
9.35
Great location close to the Village and Big Bear Lake.
Room Quality
7.85
Some rooms showed signs of wear, such as cracked sinks and chipped furniture.
Amenities
8.35
Pool and spa were very clean; however, some amenities were not available as advertised.
Value for Money
8.35
Good experience overall but parking fee felt excessive.
Food and Beverage
7.85
Breakfast was good but inconsistent quality; some items were cold.
Overall Experience
8.85
Overall great place to relax but with some inconveniences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 17:43

Property Description

Luxurious Accommodations
Indulge in the 80 air-conditioned rooms featuring modern amenities like flat-screen televisions and complimentary toiletries.

Recreational Facilities
Unwind in the spa tub or stay fit in the fitness center after a day on the slopes. Enjoy entertainment in the arcade/game room.

Dining and Event Spaces
Relish a delicious meal at the on-site restaurant and sip on drinks at the bar/lounge. For events, make use of the 2077 square feet of conference space.

Book now for a memorable stay at Chateau Big Bear Boutique Hotel, BW Signature Collection in the heart of Big Bear Lake.

Important information:

  • The seasonal pool will be open from June to September.
  • Up to 2 children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • A car is not required for transportation to and from this property.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ONT

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Guest type

    Essential workers only - NO

  • General

    Professional property host/manager

See all policies

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.6
Based on 166 reviews
Cleanliness: 8.85
Service: 9.35
Location: 9.35
Room Quality: 7.85
Amenities: 8.35
Value for Money: 8.35
Food and Beverage: 7.85
Overall Experience: 8.85
J
Jiayue
10
Pros:

Very nice place to stay for small group

2025-10-06 • via Nuitee
T
Tom
10
Nice stay
Pros:

Nice and clean , nice staff , dinning room and food was good .
Had to pay for parking and no microwave in room .

2025-10-04 • via Nuitee
A
Amita • partner
10
Pros:

Location is great!! Very clean and quiet
Nice relaxing place, great breakfast too
Few places, like some doors and patio screens require updating
Overall, great place to relax

2025-09-28 • via Nuitee
A
Arthur
8
Pros:

Picturesque boutique hotel with an Art Nouveau decor. However, thought the parking fee of $20 was excessive for a mid-week stay, since the parking lot was nearly empty and the fee was not disclosed during the booking process.

2025-09-20 • via Nuitee
G
Gregory • family
8
Pros:

Easy breezy

2025-09-17 • via Nuitee
R
Richard • partner
10
Pros:

Very nice stay here
Staff was excellent and hotel very well kept
Pool and spa very clean
Area around pool area is beautiful

2025-09-15 • via Nuitee
B
Barb
10
Pros:

I’m a realtor from Orange County who was up looking at property for a client. I was traveling with my amputee service dog, and Penny could not have been more accommodating to me and my pup!! I can’t wait to go back and stay there once I get my property in escrow. Beautiful property and the most friendly staff. The gentleman at breakfast cooking for us was also extremely kind.

2025-09-13 • via Nuitee
M
Matt
10
Pros:

Clean, comfortable close enough to get anywhere you want to and yet far enough to be comfortable and quiet.

2025-09-09 • via Nuitee
M
Monica • partner
10
Pros:

A beautiful place to stay while in Big Bear. It’s close enough to the Village and Big Bear Laje. The staff and hotel are great and make sure you have all you need. The only inconvenience was all the construction going on around the property but they don’t have control of when the city places those into action.

2025-09-01 • via Nuitee
G
Garland
8
Pros:

Nice

2025-08-28 • via Nuitee
M
Mirna
10
Pros:

The look of the property is unique and beautiful, nothing like it in the area, nested against large pine trees, made the experience one of a kind. Highly recommended this property.

2025-08-22 • via Nuitee
V
Verified traveler
8
Nothing Special
Pros:

The free breakfast was good. Lots of options. The beds were not very comfortable. The sheets felt like fine grit sandpaper. Overall, I'd say the hotel was pretty average.

2025-08-19 • via Nuitee
G
Gladys
6
Pros:

The restaurant and bar was not opened as advertised. It is only opened Friday & Saturday.
They should disclose that on their website!
Breakfast was okay. Scrambled eggs were cold.

2025-08-19 • via Nuitee
A
Andrew
10
Pros:

Great experience with a unique atmosphere.

2025-08-18 • via Nuitee
J
John • family
8
Pros:

Great property, only negatives were slow internet, hard to control AC and limited TV channels

2025-08-17 • via Nuitee
A
Alfredo
10
Pros:

HD a great time and it want crowded

2025-08-14 • via Nuitee
E
Elspeth • family
4
Pros:

Booked hotel based on reviews. Check-in was not a great experience. There was an event at the hotel which meant the car park and grounds were full and the pool was effectively out of bounds. The room was small and shabby (cracked sink, chipped furniture etc) and the balcony looked over messy back yards.

Self-service breakfast was good.

2025-08-11 • via Nuitee
T
Tae
2
Pros:

You can hear a conversation clearly from your next suite
The views was a buck wall

2025-08-10 • via Nuitee
C
cary
10
Pros:

Great staff and they made everthing amazing

2025-08-10 • via Nuitee
N
Nancy • family_with_children
4
Pros:

Experience could have been a better, very disappointing stay. Found out the next morning there was a planned power outage. We were not advised at check in. I was traveling with my young son alone for a baseball tournament and the power went out after dinner. I was unable to shower. No one came around to advise of what was going on. It was an uncomfortable night with no air. I had no service and my phone was nearly dead so I had to save it and I did not feel safe to leave my room with my son at that time of night. In the morning I received no apology or explanation of what happened. I found out through social media of the outage.

2025-08-10 • via Nuitee