Extended Stay America Suites - Sacramento - White Rock Rd

Hotels
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Extended Stay America Suites
6.4 (383 reviews)
10721 White Rock Rd , Rancho Cordova , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Facilities for disabled guests
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Good Location
Friendly staff
Cons:
Dirty rooms
Uncomfortable beds
Poor service

Categories

Cleanliness
4.65
Multiple reviews mentioned dirty rooms and cockroaches, suggesting significant issues.
Service
8.15
Mixed experiences with staff efficiency; some expressed that staff were friendly but overall service was lacking.
Location
8.65
Positive sentiment about the location being easy to find and convenient.
Room Quality
5.65
Concerns about uncomfortable beds and cleanliness issues negatively impacted perceptions.
Amenities
4.65
No TV was available for relaxation and there were issues with room functionality.
Value for Money
6.65
Complaints regarding deposits not being returned and lack of adequate service impacted value perception.
Food and Beverage
6.65
No specific food and beverage mentions, assigned based on average expectations.
Overall Experience
6.15
General dissatisfaction expressed in reviews, leading to a low overall experience rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 03:59

Property Description

Fully Equipped Kitchens
Each room at Extended Stay America - Sacramento - White Rock Rd. features a fully equipped kitchen with a stovetop, microwave, and fridge, perfect for longer stays and added convenience.

Complimentary Amenities
Enjoy free WiFi, grab-and-go breakfast, and weekly housekeeping services during your stay, ensuring a comfortable and hassle-free experience.

Convenient Location
Located in Rancho Cordova, our hotel is near attractions like Gold River and Downtown Sacramento, offering easy access to explore the area.

Book now for a relaxing and convenient extended stay experience at Extended Stay America - Sacramento - White Rock Rd.

Important information:

Please note that only weekly housekeeping services are provided. For a stay of 8 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen and more.
Fresh towels and linen can be exchanged at the front desk at any time. Daily housekeeping services are available for an additional fee.
The grab-and-go breakfast served includes breakfast bars, muffins, hot cereal, coffee and tea only.
A valid credit card is required at check-in for payment, cash is not accepted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SMF

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

6.4
Based on 383 reviews
Cleanliness: 4.65
Service: 8.15
Location: 8.65
Room Quality: 5.65
Amenities: 4.65
Value for Money: 6.65
Food and Beverage: 6.65
Overall Experience: 6.15
M
Matthew • family_with_children • us
1
Pros:

There was no room available!!!!

2026-04-01 • via Nuitee
D
David • solo_traveller • us
7
2026-03-25 • via Nuitee
D
Dosty • couple • us
1
The manager hadn’t came in the resolved issues from always two weeks ago
Pros:

Nothing the room was big

Cons:

They haven’t given me my money back yet

2026-03-20 • via Nuitee
S
Sabilano • family_with_children • us
1
Don't stay here there's 3 other hotels nearby that are better and better staffed
Pros:

I like that it allowed me to bring my service pet

Cons:

I didn't like staff i didn't like that they were un professional I didn't like they didn't attend to the people staying at the facility I didn't like how the safety lock didn't work so I felt alarmed at all times I didn't like the lack of supplies at the facility no kitchen appliances available the free breakfast wasn't what was advertised and I didn't like the cockroaches that came with the hotel room. I didn't like that hardly anyone would help at the front desk it was a terrible experience I also didn't like that the room I reserved wasn't available and they never reimbursed me for downsizing my room upon arrival I don't like even after a week after I checked out they haven't reimbursed me. And now they won't take my call

2026-03-20 • via Nuitee
D
Daisy • family_with_children • us
3
Pros:

Towel’s weren’t clean and washed

Cons:

The smell inside

2026-03-17 • via Nuitee
L
Lopez • couple • us
2
Very dirty and not accommodating
Pros:

Only had to stay one night

Cons:

My reservation was not accurate, and showed employees several times in writing,no manager availability even multiple times asked and request.Garbage everywhere piled up and stunk, bags overflowing and piled upon one another.

2026-03-16 • via Nuitee
M
michael • family_with_children • us
6
2026-03-16 • via Nuitee
K
Kevin • couple • us
8
Great stay, friendly staff.
Pros:

Friendly and helpful staff.

Cons:

Laundry cost 9 per load

2026-03-12 • via Nuitee
S
Sacheen • solo_traveller • us
1
Did not honor the reservation, said they were overbooked.
Pros:

nothing. They did not have a room for me, even though they had confirmed the reservation by booking.com messaging.

Cons:

0 stars. They did not have rooms available and so I could not stay here. After traveling for 6 hours to get there, how would you feel if you were told that the reservation that was confirmed is not available and you can call booking.com and deal with them. The staff was not very helpful. They seemed more frustrated about having to deal with the situation than at my plight. No sorry, nothing.

and 0 stars for booking.com as well. I had to call multiple times. The call center is outside the US, which is fine. But the line keeps dropping. Imagine you are all tired, just want to get to your room, but have to explain the situation to 5 different representatives. They could not reach the hotel by phone, so they dropped an email to the hotel. The email was not responded to by the hotel. So I had to wait 30 mins for Booking.com to cancel my booking here and to be able to find me another hotel.

In the end, I ended up getting a room at Best Western, which is next door, is much nicer and the staff is super polite. Will not stay in any Extended Stay ever again. If you are visiting this town, just go to Best Western, they are 10 bucks more expensive, but worth it. They honor the reservations.

OH, BTW, there were bunch of people who looked like unhoused, smoking weed in the parking lot.

2026-03-10 • via Nuitee
M
Ms. Brown • family_with_children • us
10
2026-03-10 • via Nuitee
S
Sandra • family_with_children • us
1
Pros:

The staff was so disrespectful they double charged me and they would not help me

2026-03-06 • via Nuitee
A
Allan • couple • us
1
When I got to this location there was no staff in the office for 45 minutes. Had reservation made but couldn’t get the r
Cons:

The iron didn’t work. The A/C didn’t work and you couldn’t open the windows.

2026-03-01 • via Nuitee
R
Reba • solo_traveller • us
2
There was no TV in there. I had to wait a full hour just for TV. Every time I turned around it was a cockroach either cr
Pros:

Nothing honestly

2026-02-26 • via Nuitee
D
Dan • family_with_children • us
1
It was a nite I'll never forget.
Pros:

The only thing I like was the morning clerk.

Cons:

Well first they had me pay a 100 $ deposit or no room. Then after unpacking found out TV didn't work. So I called the desk, got told I was the second person that complained about it. So they put me in a down room, knowing it didn't have a TV. Would change it to another or bring up a TV telling there's on rooms or maintenence. Very rudely. Ask to speak to manager was told had to wait till morning. The I had a cockroch crawling on the ceiling above the bed. What a fine night. Morning I went to see the manager, was told wouldn't be in till Monday, and they weren't sold out of rooms. And the have TV. So there's supposed to serve breakfast didn't even have coffee. So they have the money I paid for the room and the 100 deposit they insist I had to pay. For a bug infested room. On third floor after I ask for a ground floor do to my bad back. The place is not a place I'd recommend to anybody.

2026-02-23 • via Nuitee
H
Heath • family_with_children • us
7
2026-02-22 • via Nuitee
B
Brandon • family_with_children • us
6
It was okay
Pros:

The front desk receptionist

Cons:

My room didn’t have any covers

2026-02-14 • via Nuitee
K
Kevin • couple • us
9
2026-02-13 • via Nuitee
K
Kevin • couple • us
8
The rooms were clean and comfortable for the price range! Other rooms I’ve stayed at for around the same price range we
Pros:

The staff was very friendly and helpful at all times.

Cons:

That the laundry was 9$’s per load.

2026-02-13 • via Nuitee
H
Heimbecher • family_with_children • us
10
Pros:

The staff at ESA are all top notch, and go out of their way to make your stay better. Very pleasant. A perfect 10 would go to them.👍
The hotel rooms are very comfortable and homey.😀
I would recommend the hotel to everyone.
Thank you,
Dawn

Cons:

Having to leave😒

2026-01-27 • via Nuitee
P
Priscilla • family_with_children • us
9
2026-01-27 • via Nuitee