Comfort Suites Prestonsburg West

Hotels
•
Comfort Suites
8.3 (321 reviews)
51 Hal Rogers Drive , Prestonsburg , US
+1 606-886-2555

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly, helpful staff (accommodating, early check-in, supportive)
Consistently reported as very clean by many guests
Good/very good breakfast and excellent coffee
Convenient location / easy access
Cons:
Pool closed for repairs on multiple occasions
Beds described as too firm or not comfortable by several guests
Noisy A/C in at least one room
Occasional cleanliness issue reported (dirty tiled floor) and use of disposable breakfastware (environmental concern)

Categories

Cleanliness
8.7
Generally praised as very clean in many reviews, though at least one guest reported dirty tiled floors and bare feet picking up dirt.
Service
8.9
Staff repeatedly described as very friendly, accommodating and helpful (early check-in, first-aid assistance, keeping same room when requested).
Location
8.5
Mentioned a few times as convenient/close and easy to access; no significant negative comments about location.
Room Quality
7.6
Mixed reports: some guests found rooms cozy and beds/pillows comfortable, while multiple guests reported beds being too firm or not comfortable and occasional a/c noise.
Amenities
6.8
Notable negative: the pool was frequently closed for repairs (multiple complaints). Also mentions of noisy A/C and lack of clear ice-machine location.
Value for Money
8.3
Not explicitly discussed in reviews; assigned the target overall rating.
Food and Beverage
9
Breakfast consistently praised as good/very good and coffee described as excellent; few or no complaints about food quality.
Overall Experience
8.6
Overall positive stays with many guests saying they'd stay again, citing friendly staff and cleanliness, tempered by amenities/bed issues for some.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:07

Property Description

Luxurious Mountain Retreat

Exceptional Amenities: From free high-speed internet to a complimentary breakfast with hot waffle flavors, our hotel offers top-notch amenities for a comfortable stay.

Fitness and Relaxation: Unwind in our indoor heated pool or stay active in the fitness room equipped with modern exercise machines.

Convenient Location: Situated near popular attractions like The Kentucky Opry and Paintsville Lake, our hotel is the perfect base for exploring the scenic Appalachian Mountains.

Book your stay at Comfort Suites Prestonsburg West for a memorable mountain getaway!

Important information:

You must show a valid photo ID and credit card upon check-in.

The pool will be closed until May 2027 and will open back up as outdoor seasonal pool.

In order to stay at this property, guests must live 50-plus miles away from the hotel.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LEX

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.3
Based on 321 reviews
Cleanliness: 8.7
Service: 8.9
Location: 8.5
Room Quality: 7.6
Amenities: 6.8
Value for Money: 8.3
Food and Beverage: 9
Overall Experience: 8.6
S
Sherri • family_with_children • us
8
2026-11-07 • via Nuitee
H
Henry • couple • us
8
2026-10-23 • via Nuitee
S
Sandra • family_with_children • us
10
We were very pleased with everthing.
Pros:

Staff was very friendly and knowledgeable.

2026-10-20 • via Nuitee
M
Melinda • couple • us
2
2026-10-19 • via Nuitee
M
Misty • solo_traveller • us
7
Pros:

Clean breakfast good

Cons:

Pool was closed beds not comfortable very hard

2026-10-19 • via Nuitee
L
Lawrence • family_with_children • us
10
2026-10-18 • via Nuitee
J
James and Rhonda • solo_traveller • us
8
2026-10-18 • via Nuitee
R
Rebecca • solo_traveller • us
8
Pros:

Very clean. Staff was very friendly

2026-10-13 • via Nuitee
R
Ryan • couple • us
9
2026-10-13 • via Nuitee
A
Alecia • solo_traveller • us
6
Pros:

Everything was nice and the staff was great

Cons:

The bed was too firm and the a/c need attention as it was groaning off and on all nite

2026-10-12 • via Nuitee
C
Cathy • couple • us
6
Cons:

Not clean. Bare feet picked up tons of dirt from the tiled floors.

2026-10-08 • via Nuitee
N
Neva • couple • us
8
The staff was very friendly and I had a peaceful night sleep.
Pros:

Easy access and convenient.

Cons:

Wet smell at entrance.

2026-09-14 • via Nuitee
C
Cheryl • solo_traveller • us
10
Pros:

Coffee was excellent and good breakfast. Very clean! The employees were nice and helpful.

Cons:

Nothing.

2026-09-10 • via Nuitee
A
Angela • couple • us
9
We would stay there again…
Pros:

Breakfast was very good.
Staff was friendly.
Very clean.

Cons:

Pool was closed, due to repairs.

2026-09-09 • via Nuitee
T
Tammy • couple • us
8
Will stay again
Pros:

Clean

Cons:

Bed was not comfortable

2026-09-07 • via Nuitee
A
Andrew • solo_traveller • nl
8
Pros:

Friendly staff, clean, everything in working order.

Cons:

Nothing really, just my general comment on all US hotels. I wish they wouldn't use all disposable cups plates and cutlery for the breakfast. Not good for the environment and plastic cutlery doesn't work well.l

2026-09-05 • via Nuitee
A
Alyssa • family_with_children • us
6
2026-09-05 • via Nuitee
L
Laura • couple • us
10
2026-08-29 • via Nuitee
E
Emanuel • couple • us
10
2026-08-26 • via Nuitee
E
Ethan • solo_traveller • us
10
2026-08-24 • via Nuitee