Mansion View Inn & Suites

On The Booking.com app I selected their highest rated, great value property, Sleep Inn Springfield West. Somehow we seemed to have gotten switched to Americas Best Value Inn Springfield - Mansion View. The property directions took us right there. At registration they confirmed I had, supposedly booked their hotel. I didn't realize we had gotten messed up somehow with Booking.com. Both properties had the same overnight rate that day. Makes me concerned about Booking.com. Could have been my fault, but I seriously doubt that.

No need to belabor the point but the facility is in need of major overhaul and remodeling. Starting with fresh paint everywhere would be a good plan.

Please note that i took pictures of the property..the room...the debris outside in the parking lot. Parked to check in...came out to find "housekeeping?" Had thrown mop water on my vehicle..pic...drive around the building an could not locate my room...went to go back to office...at west end of property were 4 to 6 individuals looking at me...but no cars in the parking lot....made me very uncomfortable...at the desk i reported the mop water on my car to the desk clerk..asked for specfic directions to my room...was given a map an was informed that the elevator was not working so would have to use the stairs...i am limited in my mobility...i made it to my room...the walkway was full of cracks...pic...opened the door. Was immediately hit by the smell...upon inspecting the room...cracks in ceiling above bed...cracks from im assuming water damage in the bathroom celing ...open cavities in the bathroom celing where fixtures should have been...something on the room floor that i was not going to pu...pics of all....returned to my vehicle..took pics of the property outside..damaged material in piles around the property...returned to lobby an asked for my money to be refunded.. desk clerk said manager would not be in till 9am.. they would have to authorize my refund...clerk spoke with manager on phone while i was at the desk...desk clerk would not let me have the managers number...desk clerk printed out my receipt for my payment for the room..on which was the managers email...i expressed my total displeasure with this property an demanded a refund. Slent 30 minutes in a parking lot looking for another room.. hours later i received a phone call from the desk clerk that my refund had been processed...PLEASE NOTE I WILL BE SENDING PICS OF THE PROPERTY BUT ALSO THE SOAP ON MY VEHICLE

Немножко подуставший, но это не проблема.
Проблема в железной дороге, которая проходит в ста метрах и локомотивы, проезжая, очень громко гудят, часто бывает что и ночью. (Мне кажется, рев локомотива слышен по всему этому городу, настолько он громкий).

Location felt unsafe, I was traveling with my girlfriend and it felt like we were always being watched or stared at. The rooms and the hallways were unclean and rundown. No guest laundry, no ice, no breakfast. Our key stopped working 2 times in our 4 day stay. The parking lot was full of old rolled up carpets and old jacuzzi bathtubs. There were pretty constantly random people standing around the parking lot.

La struttura era lurida, tanto nelle aree esterne quanto nella camera. Sporcizia, macchinari del ghiaccio dismessi, calcinacci. Sembrava di essere in un film horror. L’ascensore per accedere alle stanze era quasi peggio delle scale; ascensore che peraltro non ci era stato segnalato dalla proprietà che ha pensato bene di comunicarcene l’esistenza solo dopo averci visto caricare le borse in spalla.

An older building which needed upkeep.

Tired old hotel owners trying his best to renovate.

Lighting was a bit low but only because a light bulb was out in our room. I did not request a new one so that is partially my fault :)

I requested a non smoking room but the room was very stinky, the tv and wifi didn’t work properly, the room was not very clean, the AC was not cooling properly, the place needs a lot of updates inside and outside.

Zimmer stinkt , Hotel in die Jahre gekommen

Some shady people was hanging around

I booked a double room, but in the end the room wasn't ready and I was given a single room with an armchair. Then the air conditioning wasn't working and there was no shampoo or shower gel in the bathroom.

Crackheads all throughout the night. My son didn't sleep. He recorded a lot of the yelling, and sexual activities that was going on

It’s clearly getting renovated so the public spaces and balconies are a work in progress