Free
Children allowed

Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Nice breakfast
Luxury entrance
Cons:
Limited parking
Expensive breakfast
Spa services not up to expectations

Categories

Cleanliness
7.5
Guests appreciated the overall cleanliness of the hotel.
Service
7.7
Service was generally good, but some guests experienced longer wait times.
Location
8.3
The hotel's location near key landmarks and public transport was a highlight for many guests.
Room Quality
7.8
Rooms were spacious and comfortable, with minor maintenance issues reported by some guests.
Amenities
7.2
Guests found the provided amenities satisfactory, with mixed feedback on spa services.
Value for Money
6.9
Some guests felt the price was high for the services provided, while others thought it was justified by the location.
Food and Beverage
7.3
Breakfast and restaurant services were generally praised, with some suggesting more variety.
Overall Experience
8
Most guests had a positive overall experience and would recommend the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-28 10:52

Property Description

Stunning Mountain Views and Sustainable Luxury

Luxurious Amenities: From soundproofing to free WiFi, our apartments offer a range of modern comforts including a flat-screen TV, safety deposit box, and private bathrooms with showers.

Delicious Dining Options: Indulge in international cuisine at our restaurant, or enjoy a hot breakfast with local specialties and fresh pastries every morning. Don't forget to grab a coffee at our on-site coffee shop.

Adventure Awaits: Explore the area with ease by taking advantage of our bike and car hire services, or unwind after a day of activities in our shared lounge area.

Experience the perfect blend of comfort and convenience at Empula Hotel & Residences. Book now to secure your stay in Trabzon's finest accommodation.

Important information:

This property will not accommodate hen, stag or similar parties.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Check-in and check-out hours:
Check-out: 12:30 PM
Airport code: TZX

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    People no matter the age stay for € 10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.9
Based on 343 reviews
Cleanliness: 7.5
Service: 7.7
Location: 8.3
Room Quality: 7.8
Amenities: 7.2
Value for Money: 6.9
Food and Beverage: 7.3
Overall Experience: 8
S
Sultan • family_with_children • sa
10
2025-09-13 • via Nuitee
K
khalil • family_with_children • sa
10
Pros:

مساحة الشقه ممتازه و مريحه ونظيفه ومتكامله المطبخ متوفر كل شيء و قريب من كل شيء مطعم و كافيه تحت الفندق و بقاله قريبه و مخبز و مطاعم و كل شيء قريب وسهل في دخوله بالذات لذوي الاحتياجات الخاصه اشكر جميع الموظفين على الاستقبال والترحيب انصح فيه للعوائل

2025-09-13 • via Nuitee
• couple • sa
10
Pros:

كل شيء

Cons:

لا شيء

2025-09-11 • via Nuitee
N
NAIF • extended_group • kw
8
مريحه
Pros:

المكان جداً واسع والغرفه مكيفه

Cons:

وجود الطباخ الكهربائي لايصلح والطباخ حرارته ضعيفه جداً
ادوات المطبخ غير متوفره
ابريق الشاي فيه صدى
لايوجد مكروويف

2025-09-11 • via Nuitee
S
SALEH • extended_group • kw
9
Pros:

Good .. clean .. very big size of the apartment

Cons:

Take very long time for check in from 3 to 5 pm

2025-09-11 • via Nuitee
K
Khawla • family_with_children • ae
6
2025-09-10 • via Nuitee
H
Hassan • extended_group • sa
10
Pros:

نظافة المرافق و الموقع

Cons:

الابواب غير عازلة للأصوات

2025-09-06 • via Nuitee
H
Hadeer • solo_traveller • sa
10
إقامة بسيطة لكنها مليانة راحة واهتمام وخدمة تخليني أرجع مرة ثانية بدون تردد ☺️
Pros:

صراحة المكان مريح ومرتب حسيت كأني في بيتي وندمت والله اني ماعرفتو من اول وقريب من المطار والبحر وسهل الوصول له والمواقف متوفره 😍 وفيه كوفي عند الفندق مرره بطل الفندق نظيف وهادي وكل شيء منظم ويشرح الخاطر والفطووور عندهم ولا اروع بس انتبهو على وزنكم انا مالي دخل لو زاد وزنكم مو تدعو عليه 🫣😂 واللي فرق معايه أكثر هو تعامل الموظفين يوووه ما احكيلكم خصوصًا الأخ عبد القادر هاروم استقبلنا بابتسامة وكلامو الراقي والمحترم مع اني غلبتو بالبدايه الله يسامحني وجلست اتشرط بمكان غرفتي واطلاله ومدري ايش ولكن الحمدلله انو تحمل مزاجي بكل رحابه صدر مررره شكراً اخ عبدالقادر على سمو اخلاقك..🌹

Cons:

للامانه ما شفت شي موو تمام بالفندق وبالعكس اقامتي كانت جداً رائعه وممتعة.

2025-09-05 • via Nuitee
S
SULTAN • family_with_children • sa
9
اقامة لاتتسى ، شكرا لكم
Pros:

كل شي كان جميل ومريح جدا

Cons:

لاشي

2025-09-05 • via Nuitee
N
Naif • couple • sa
5
2025-09-04 • via Nuitee
A
Albloushi • solo_traveller • ae
10
Pros:

الفندق جيد جدا وأكثر شيء أعجبني هو تعامل موظف الاستقبال عبدالقادر ، موظف مميز وراقي يستحق التقدير شكرا له

Cons:

لا شيء

2025-08-30 • via Nuitee
• family_with_children • kw
9
2025-08-30 • via Nuitee
A
Aref • family_with_children • sa
9
جميلة و هادئة و مريحة
Pros:

كل شيء تمام من ناحية الاستقبال و الخدمة

Cons:

عند الاتصال بالاستقبال لا يتم الرد

2025-08-29 • via Nuitee
S
sultan • family_with_children • sa
6
2025-08-28 • via Nuitee
F
FAHAD • family_with_children • kw
1
2025-08-28 • via Nuitee
M
Mohammed • couple • sa
4
تجربة لأن تتكرر
Pros:

الموقع فقط

Cons:

اشياء كثيره :-
1- طاقم العمل غير محترف
2- الشقة تختلف عن التي قمت بحجزها في الموقع
3- غير دقيقين في تسجيل الدخول للفندق

2025-08-27 • via Nuitee
I
Ibrahim • couple • sa
10
رائعه
Pros:

جميل جدا والموقع رائع

Cons:

الاصنيصير مزدحم

2025-08-26 • via Nuitee
A
Alshukaili • family_with_children • om
8
ارجوا تغير سياسيه تنظيف
Pros:

مكان جميل

Cons:

لا يوجد تنظيف لشقه

2025-08-26 • via Nuitee
• family_with_children • bh
9
Good stay in Trabzon
Pros:

Location was good facilities are great in the apartment

Cons:

It would be nice if the staff was just little more friendly and they would smile more

2025-08-26 • via Nuitee
M
Mohammed • family_with_children • om
9
2025-08-26 • via Nuitee