Hyatt Place Birmingham/Hoover

Great room for the price.

First the hotel called meat 12:00 pm before check in and said there was a water leak they moved my reservation to home 2 hotel across the street . I get the home 2 later that evening to check in they didn’t have a reservation! I called back the original hotel the kept me on hold for 10 minutes. So I drove the hotel they said we have a room after all . The door was broken and the water in the shower trickled it was almost non existent. The ac was loud and it smelled musty . We had a horrible experience and will not be using them again. Upon check out I told the staff they said thank you I will let someone know and that I needed to let you know .

Older property that needs to be renovated. Carpet in my room was thread bear in spots...definitely needs to be replaced. The room showed signs of poor cleaning efforts...stains on walls and bed dust ruffle.

Everything was great

Sadly, this hotel is in dire need of an update. That said, dated is one thing and cleanliness is another. The floors in the rooms were filthy and stained. We had to purchase cheap flip flops to wear around our room for 3 nights.

Staff was not friendly. Hotel was a dump and run down. Fitness center was worse than a dump. No water no towels. Finally “cleaned” our room which meant they removed trash and towels and never brought new clean towels. Terrible for the amount we paid m. Never again.

Nice place to stay for the night.

I showed up to check in and was told that Hyatt cancelled my room. I’m a rewards member and everything. Had booked my room 3 days before. I never received a call no was Expedia notified. On a ball game weekend it was very hard to find a room.

Our bed had bugs everywhere. Attention is awful. Any real solution. And you always lose. A disgusting hotel, all dirty, dirty carpets, you don't even feel like eating. you lose your money, you lose your time, you lose your rest. never come to this hotel in your lives.

Will never stay here again! Elevators are in rough shape and don't operate smoothly. Rooms are dated which isn't a deal breaker. The rooms were clean but had an odd smell. We were missing fitted sheet on one bed. 1st night we had to go down to request bedding for the pull out sofa and towels since we were only given 3 sets for 6 people. 2nd night they didn't have towels for HOURS and then finally were able to give us 2 bath towels and 5 hand towels. They said they were out of towels. My suggestion to not run out of towels would be to service the rooms each day so you can get towels to wash. There isn't a way to hang towels to dry for reuse for 6 people in the room. The staff were nice and friendly but their processes are broken. Very disappointed and my expectations for Hyatt are now greatly lowered.

Love it!

Nice place to stay. Good breakfast in the morning.

Great location but ran down and the staff make you feel like you are inconveniencing them, except the one really nice lady who checked me in.

Property in poor shape. Toilet had a seat that didn’t fit and was barely attached. Elevators smelled like smoke. Remote had no back and didn’t work.

The smell was bad.

No issues

Was everything I needed for a quick one night stay!

Very good

Quick but amazing!

The only unique thing we experienced was how bad a stay we had. We have stayed at Hyatt Place Hotels before but this time totally turned us off. The person who checked us in never said hello or smiled. The first room we checked into there were clothes still hanging from the last occupants. The towels were fresh and the bed was made, but when we folded back the sheets there was dirt on them and a blood stain. We changed rooms, which was clean, but the overall cleanliness and upkeep of the hotel left a lot to be desired. Carpets throughout the building needed vacuuming. Carpets were old and stained enough to need replacement. No hangers in the closets. No body wash in the shower container. One small soap bar on the vanity. No little niceties (lotion, etc) that are always to be had at comparably priced hotels. The breakfast buffet eating area was the front lobby of the hotel (not off to one side) with not nearly enough tables to accommodate all the guests having breakfast. Had to sit on sofas to eat, with guests checking out at the same time. Terrible design. Will never stay there again and will have to wonder about ever staying at any Hyatt Place again.