Courtyard by Marriott Charlotte Airport LoSo

Hotels
•
Courtyard by Marriott
8.3 (307 reviews)
321 West Woodlawn Road , Charlotte , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Terrace
Family rooms
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
See all facilities

Review Highlights

Pros:
Clean rooms
Good location
Friendly staff
Cons:
Breakfast confusion
Ground floor dampness
Unwelcoming front desk experience

Categories

Cleanliness
8.13
Room was clean, but damp and mold issues reported on the ground floor.
Service
8.6
Generally nice staff; however, some reported unwelcoming experience at the front desk.
Location
8.64
Convenient location due to proximity to the airport and local food spots.
Room Quality
8.09
Rooms were clean and comfortable but some issues with ground floor rooms.
Amenities
8.62
Good hospitality and free shuttle service; but breakfast issue reported.
Value for Money
8.08
Free breakfast was misleading; some amenities overpriced.
Food and Beverage
7.63
Breakfast confusion created disappointment. Otherwise, dinner options were well-received.
Overall Experience
8.6
Enjoyable stay amidst some issues, overall would recommend.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 00:40

Property Description

Convenient Location and Transportation
Situated just off Interstate 77, Courtyard by Marriott Charlotte Billy Graham Pkwy offers a stress-free stay with complimentary 24-hour shuttle service to Charlotte/Douglas International Airport.

Modern Amenities and Facilities
Each room is equipped with a flat-screen TV, microwave, and refrigerator, ensuring a comfortable stay. Guests can also enjoy the seasonal outdoor pool, hot tub, business center, and fitness room.

Dining Options and Nearby Attractions
Relax on the outdoor patio with a fire pit, savor hot sandwiches at The Bistro breakfast, or explore nearby attractions like Charlotte city center and the NASCAR Hall of Fame.

Book now for a delightful and convenient stay at Courtyard by Marriott Charlotte Billy Graham Pkwy!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CLT

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Free public parking is possible on site (reservation is needed).

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.3
Based on 307 reviews
Cleanliness: 8.13
Service: 8.6
Location: 8.64
Room Quality: 8.09
Amenities: 8.62
Value for Money: 8.08
Food and Beverage: 7.63
Overall Experience: 8.6
N
Nadia • extended_group • us
8
Pros:

Location for easy on and off highway but still quiet and safe.

2026-01-25 • via Nuitee
R
Riaan • solo_traveller • za
8
2026-01-24 • via Nuitee
A
Angie • family_with_children • us
10
Nice but no breakfast
Pros:

I think that breakfast should come in with the room

2026-01-20 • via Nuitee
T
Tanya • solo_traveller • lc
7
Would stay there again
Pros:

1. The hotel seemed new and modern
2. The diner/kitchen opened late and the food was tasty
3. Shuttle service was timely

Cons:

1. Even though I was given a time for late check out the by the night staff,
2. The morning staff did not honour that time. refreshments were unnecessarily overpriced and
3. The diner was not open for lunch

2026-01-19 • via Nuitee
C
Clarissa • solo_traveller • us
9
The bed was very comfortable.
Pros:

Restaurant was nice, clean, and reasonably priced.

Cons:

Access to this particular location on the corner of two busy roads was inconvenient.

2026-01-19 • via Nuitee
S
Sheapil • solo_traveller • us
6
Pros:

The location was perfect for the occasion

Cons:

I booked my stay through a third-party site, which clearly stated that check-out was at 12 PM. However, I received a call from the front desk this morning insisting that I needed to check out immediately, stating that check-out was at 11 AM. When I calmly explained that my booking confirmation listed 12 PM, the receptionist responded in a stern and unprofessional tone, cutting me off and saying, “No, check-out is 11.”

I understand that policies may vary, but if you’re going to partner with third-party booking platforms, it’s important to ensure the information they provide to guests is accurate and consistent with your own. The abrupt and dismissive way the situation was handled left a poor impression.

2026-01-19 • via Nuitee
P
Pauline • solo_traveller • us
1
Unsafe and Unhygienic – No Response from Hotel Regarding Refund
Pros:

I checked into Courtyard by Marriott Charlotte Airport LoSo on July 31, 2025, for a stay originally planned through August 3, 2025. Upon arrival, I was assigned a ground floor room that had a strong musty, damp odor. I immediately informed Paulina at the front desk and requested to be moved to a higher floor. I was told that only ground floor rooms were available for single occupancy.

Despite this, I attempted to stay, but the room was visibly unclean — there were stains, dust, and the window lacked a screen or security lock. I returned to the desk again to raise these issues, and only then did another staff member Samantha assist Paulina and find a room on a higher floor, which was also a single occupancy room.
Unfortunately, room 303 also had serious security and privacy issues. There was no peephole cover, and I noticed a maintenance worker lingering outside, looking into my room. After briefly leaving the room, I returned to find an unidentified liquid on the door — which had not been there earlier.

Due to these unsanitary and unsafe conditions, I did not stay in the room and checked out on July 31st. I have reached out to the hotel requesting a partial or full refund, and as of August 18, 2025, I have received no response.
Photos have been provided to support my concerns. This experience was unacceptable, and the lack of communication from management only makes it worse. I would caution others to consider this before booking especially solo woman travelers.

Cons:

Listened and responded honestly from the start
maintained basic cleanliness and security standards.
Communicated professionally and responded to my refund request.

2026-01-19 • via Nuitee
P
Pushpa_J • family_with_children • in
3
Cons:

Right on the road, too much noise

2025-12-29 • via Nuitee
L
LAI LANIE • family_with_children • us
6
Brakfat
Pros:

I was very upset with how this hotel handled the so-called free breakfast. We booked a room for three people, and the booking clearly stated that breakfast was included. However, when we went to the breakfast area, the person in charge told us that we had to pay for it. I explained that breakfast was already included in our booking, but he insisted that we needed to pay and then called the front desk staff.
I spoke with the front desk to understand why this was happening, and they told me that their system only showed breakfast included for one person, not for three. This was very disappointing and confusing because we specifically booked for three guests with breakfast included. I feel that this is misleading and unfair to guests. The hotel really needs to improve or change their system so that it accurately reflects the booking details and avoids putting guests in such uncomfortable situations.

2025-12-22 • via Nuitee
J
Joanne • solo_traveller • gb
6
2025-12-17 • via Nuitee
S
shanquel • couple • us
10
Pros:

It was quiet and convenient

2025-11-20 • via Nuitee
A
Anton • solo_traveller • us
9
2025-11-09 • via Nuitee
B
Billy • family_with_children • us
10
2025-11-05 • via Nuitee
B
Billy • family_with_children • us
10
2025-11-03 • via Nuitee
L
Laquasha • family_with_children • us
7
Pros:

the room..dinner at the Bistro and bar was nice

Cons:

they say breakfast was included in price but that wasn't true..

2025-10-28 • via Nuitee
A
Akia • couple • us
10
2025-10-28 • via Nuitee
N
Nathaniel • extended_group • us
10
Enjoyable
Pros:

Perfect for a short getaway — clean, quiet, and excellent service.

2025-10-26 • via Nuitee
R
Roslyn • couple • us
8
2025-10-14 • via Nuitee
K
Kimberly • couple • us
10
2025-10-12 • via Nuitee
W
William
6
Pros:

Shuttle too infrequent.

2025-10-10 • via Nuitee