The Commonwealth

Antwan the bartender makes amazing drinks and is really chill and cool. I like having drinks when he serves us!

Our stay was great and Eric the valet supervisor was absolutely fantastic!!! Highly recommend!!!!!

We loved the location, we were able to walk everywhere we went. The rooms were very spacious and the bed was extremely comfortable. The staff was very friendly and helpful.

We chose the hotel for its excellent location next to the Richmond arena. Our teens were going to a concert so this worked well. The room configuration was also great for our group. But everything else at the hotel was almost comically bad. It was raining hard when we arrived 30 mins early but we couldn't have the room, which was ready, unless we paid an early check-in fee. In the evening, the advertised happy hour at the hotel bar became laughable when we were told by the very nice bar-tender they'd run out of liquor at the bar. Sleep was practically impossible because a broken air-conditioner rattled like a crazy old airplane every 15 minutes throughout the hot night. Same craziness continued at breakfast: the lovely server apologized but said 2/3 kitchen burners were broken so we'd have to wait an hour for our breakfast -- which we did. Luckily the kids had already gone elsewhere because breakfast was only included for two people with our four person room. We tried the gym, which was very basic but fine, and found broken water fountains and no towels or wipes. By that time we were actually feeling pretty entertained by it all. Nothing at all wrong with the staff -- just a nice old building being run as if the world were ending and supplies ebbing away....

Staff is wonderful. Other than that, believe the bad reviews. Dark rooms with no windows and terrible hotel policies and management.

This stay was my second in less than a year. What stood out the most? Eric, the Valet Supervisor, was phenomenal both times! Not only did he take great care to ensure that a woman traveling alone was safe getting in/out of my vehicle, he even offered his charging block to me so I wouldn’t have to drive in search one of at 10pm. Never in all my years of travel has someone been so kind and considerate.
As far as my suite, the experience was improved from my last stay… everything was in working order! It was a quiet and comfortable.

Truly enjoyed our stay , front the location to the pleasant & most accommodating staff. The Valet went above & beyond to help us enter /exit hotel , as we were traveling with kids . If we are ever in VA again , will definitely return .

The suite was amazing and beautiful, the bed was amazing comfy and there was so much space, the restaurant was great and had a good variety of drinks and amazing food!

nice room, very clean and well stocked
the staff were responsive
great value for such a stellar location
would definitely stay here again

Hospitality

Had a great experience however, the highlight of my trip was the best customer service from Shane and Josh. I appreciate Shane hospitality and serving me the best expresso martini after being told by a previous bartender they don't make them. Thank you Shane!

Everything

We stayed here for a VCU graduation ceremony. The room was huge - easily accomodating our mixed generation family. It was easy to get to for the graduation ceremony. The room was cool during a very hot weekend. Check-in was easy and friendly. The artwork on each floor was a great vibe.

The location can’t be beat! The valet gentleman was fantastic, parking us right out front as we were leaving the next morning. He made a great restaurant recommendation and we were so grateful.

Suites were spacious, clean, and beautiful!