Holiday Inn Express Hotel & Suites St. Paul - Woodbury by IHG

Hotels
•
Holiday Inn Express
7.4 (150 reviews)
9840 Norma Lane , Saint Paul , US
+1 651-600-3003

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly/helpful staff and manager
Good breakfast
Recent remodeling/lobby improvements
Clean and comfortable rooms reported by some guests
Cons:
No hot water due to building leak
Serious cleanliness issues in at least one stay (dirty fridge, hairs, garbage under bed)
Construction/room moves and visible room damage (torn shade, damaged desk)
No in-room coffee and some broken HVAC
Poor refund handling / booking issues
Perceived poor value / expensive

Categories

Cleanliness
4.3
Mixed reports: one review describes serious cleanliness failures (dirty fridge, hairs in bathroom, garbage under bed), while other guests reported rooms as clean during/after remodeling; overall cleanliness is below average due to the severe issues reported.
Service
10
Staff and manager repeatedly described as friendly and helpful (manager Beca praised for trying to make things right); service is a strong positive in multiple reviews despite some refund-handling issues reported.
Location
7.4
Standard quality for this hotel tier (location not mentioned in the reviews).
Room Quality
8.5
Rooms described as comfortable and several guest areas recently remodeled; however some rooms showed wear/damage (torn shade, damaged desk, old tub needing grout) and some guests had to be moved due to construction.
Amenities
4.6
Amenities had notable issues: no hot water due to a building leak, no in-room coffee, dirty fridge and nonworking heater/AC reported by guests—amenities overall are lacking or unreliable.
Value for Money
5.6
Several guests felt the stay was not worth the price (described as 'very expensive' and requested partial refunds); some positives (breakfast, friendly staff) mitigate this somewhat but value remains below average.
Food and Beverage
9.5
Breakfast was called good in multiple reviews and is cited as a positive feature of the stay.
Overall Experience
9.3
Mixed experiences across guests: some had a very poor stay (serious cleanliness and hot-water issues), while others found clean, comfortable rooms, friendly staff, and good breakfast—overall experience leans positive for many due to staff and recent remodeling, but is marred for some by significant failures.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:08

Property Description

Pet-Friendly Hotel with Free Breakfast
The Holiday Inn Express Hotel & Suites St. Paul - Woodbury is the perfect retreat just a short drive from central St. Paul. Enjoy the convenience of a pet-friendly environment and kickstart your day with a complimentary hot breakfast before exploring the area.

Comfortable Rooms and Relaxing Amenities
Unwind in well-equipped rooms featuring a flat-screen TV with HBO, a refrigerator, and a coffeemaker. Take advantage of the fitness center to stay active or indulge in a soothing soak in the hot tub for ultimate relaxation during your stay.

Convenient Location for Shopping and Entertainment
Located near popular shopping centers like Woodbury Lakes and Tamarack Village, as well as the St. Paul River Centre, there's no shortage of entertainment options just minutes away from the hotel.

Book your stay at the Holiday Inn Express Hotel & Suites St. Paul - Woodbury now and experience a delightful blend of comfort and convenience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSP

Location

Guest Reviews

7.4
Based on 150 reviews
Cleanliness: 4.3
Service: 10
Location: 7.4
Room Quality: 8.5
Amenities: 4.6
Value for Money: 5.6
Food and Beverage: 9.5
Overall Experience: 9.3
A
Alecia • family_with_children • us
1
Nightmare of a Hotel
Pros:

Nothing

Cons:

Everything. There was a water leak in the building so there was no hot water to any of the rooms. The fridge was dirty, the bathroom was full of hairs like it hadn’t been cleaned properly, there was garbage under the bed from a previous guest, the heater/air conditioner in the room didn’t work. When we complained to the staff and tried to get our money back they said we had to reach out to Booking and request a refund through them. So we waited on hold for a half hour just to be told they had to contact the hotel for a refund. We never did get refunded. Booking gave us a $15 voucher for the inconvenience which is useless as we will never use Booking again after all the trouble we’ve had. Anyways we ended up leaving because we have a 2 month old baby and could not stay in such a dirty place with no hot water. Seriously disappointed in the property and booking!

2026-10-14 • via Nuitee
M
Mildred • solo_traveller • us
8
2026-09-19 • via Nuitee
H
Helen • solo_traveller • us
1
Very expensive,bad,bad experience!
Pros:

The manager was great, the property was terrible.

Cons:

Under construction, had to move rooms, room one had torn shade on window,badly damaged desk.construction equipment left in room. They kindly moved me.
NO in room coffee, that was the worst!
The manager Beca, was wonderful, tried her best to make things right. Not worth the money, I feel I need a partial refund for this stay. A bad experience!

2026-09-18 • via Nuitee
V
vvbChicago_IL • Couples
8
Good exp, needs updating
Pros:

Clean and comfortable, needs some updating. Good breakfast and friendly staff. I’d stay here again.

2026-08-14 • via Tripadvisor
O
Orozco • couple • us
8
2026-08-04 • via Nuitee
M
Mo2924 • Solo travel • La Crosse, Wisconsin
8
Being remodeled
Pros:

The hotel is being remodeled. The lobby and breakfast area have been completed. I am not sure if my room was completely finished but the bedroom area was very nice. The bathroom had the shower area and sink and mirror all done. The tub was old and needed additional grouting and the base boards and cracks in the bathroom walls needed attending to. The room was clean and everyone was very friendly. I gave it a 4 because it is going through a remodeling and hopefully the small things will be tended to later.

2026-06-30 • via Tripadvisor
E
Emma • couple • us
7
2026-06-15 • via Nuitee
D
David • solo_traveller • us
9
2026-06-07 • via Nuitee
L
Lisa • couple • us
10
2026-05-26 • via Nuitee
S
Starr • solo_traveller • us
1
2026-04-22 • via Nuitee
L
Lynn • family_with_children • us
6
This is a nice and convenient place to stay when we visit our relatives in Woodbury.
Pros:

The staff was very nice. When there no more oatmeal when I arrived at the breakfast area, the staff member in who oversaw the breakfast made another container.

Cons:

There was a dog on our floor that barked a lot and woke everyone up The TV in the fitness room did not work and there was no water in the cooler.

2026-01-25 • via Nuitee
W
Wanda • extended_group • us
8
2026-01-19 • via Nuitee
S
Sarah • family_with_children • us
9
I would book here again!
Pros:

The breakfast was amazing and the staff were all very nice and professional. The room was cozy and beds comfortable. Although small the pool was nice.

2026-01-19 • via Nuitee
J
Jeannine • couple • us
4
Will pick a different hotel next time and pay more for better cleanness and better food
Pros:

Near where we needed to go

Cons:

Place needs a lot of thing cleaned up

2026-01-19 • via Nuitee
A
Ahnna • family_with_children • us
8
Pros:

We stay here alot and everyone is so nice

Cons:

This time around the hot tub jets weren't turning on right when you go to turn them on and the vent fan in our room didn't work and was pulled half out of the wall in the bathroom.

2026-01-05 • via Nuitee
G
Gordon • family_with_children • us
1
2025-12-14 • via Nuitee
A
Amanuel • family_with_children • us
5
2025-10-20 • via Nuitee
P
Pamela • family_with_children • us
8
2025-10-20 • via Nuitee
E
En • family_with_children • us
9
Great stay
Pros:

Friendly staff, room was clean and beds were comfortable, breakfast was good

2025-10-14 • via Nuitee
T
Thomas
10
Pros:

Clean room | Staff | Pet-friendly | Parking

2025-10-05 • via Nuitee