Children allowed

Facilities

Parking
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Great breakfast
Beautiful ambiance
Cons:
Cleanliness issues
Need for more amenities
Some maintenance problems

Categories

Cleanliness
7.8
Several reviews noted cleanliness issues, including dirty windows and stained carpets.
Service
9.8
Friendly and helpful staff were praised across multiple reviews.
Location
8.8
The hotel is conveniently located close to the beach.
Room Quality
7.3
Mixed feelings with some rooms reported to have maintenance issues.
Amenities
7.8
While some amenities were appreciated, lack of basic items was disappointing for a 5-star hotel.
Value for Money
6.8
General sentiment indicates dissatisfaction with the value received relative to price paid.
Food and Beverage
9.3
Breakfast and food quality received high marks in the reviews.
Overall Experience
8.8
Overall positive experience cited despite some specific issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-19 07:23

Property Description

Prime Location & Amenities

  • Adjacent to Durban ICC and a short walk to the beachfront
  • Outdoor pool, fitness centre, and business lounge on-site

Luxurious Rooms

  • Well-appointed rooms with modern amenities
  • Flat-screen TV, work desk, and comfortable sitting area

Dining Options

  • Vasco's Restaurant for hearty breakfasts and delicious dinners
  • Coral Lounge serving light snacks, with 24-hour room service available

To experience luxury and convenience in the heart of Durban, book your stay at Hilton Durban.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DUR

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs ZAR 50 per day.

Location

Guest Reviews

8.3
Based on 879 reviews
Cleanliness: 7.8
Service: 9.8
Location: 8.8
Room Quality: 7.3
Amenities: 7.8
Value for Money: 6.8
Food and Beverage: 9.3
Overall Experience: 8.8
F
Faith • solo_traveller • za
8
It was a peaceful stay besides the concerns raised above.
Pros:

Restaurant was good. Comfortable beds.

Cons:

Overall welcome wasn't what what I would expect for a 4-5 star hotel. I expected to be helped with my luggage or being offered a trolley than people just looking at struggling with bags. It looks like the bookings are mostly done by bigger groups so the restaurant would be packed and noisy. Not that it affected the dishes but that resulted in having an overcrowded restaurant during my 3 day stay.

2026-06-09 • via Nuitee
I
Ishall • extended_group • za
4
2026-06-08 • via Nuitee
M
Msani • couple • za
10
2026-06-08 • via Nuitee
T
Thobeka • couple • za
10
It was excellent
Pros:

Everything was above board 100%

Cons:

Everything

2026-06-07 • via Nuitee
S
Sydney Mbongeni • solo_traveller • ie
8
2026-06-06 • via Nuitee
C
Cairie • solo_traveller • za
7
2026-06-05 • via Nuitee
F
Fortunate • couple • za
9
2026-06-02 • via Nuitee
L
Leburu • solo_traveller • za
7
It was lovely, please improve on minor details as mentioned above to reach top rating.
Pros:

The room was clean at a glance but there were areas that needed thorough cleaning, my pillows smelled like cologne, there was dirt residue around my pedestal, it looked like it was not vacuumed properly, the AC was not working nicely, however staff was responsive which is great, the staff overall is great, please just ensure thorough cleaning full restock of things like shower gel especially for longer stays, the breakfast had the same items everyday, it gets tiresome after a 5 day stay. However, it is a wonderful hotel, please also fix the chairs, I sunk in quite a few of them as I was sitting, I think the cushioning in the chairs is finished. Thank you!

Cons:

Chop and change the breakfast menu every other day, the cleaning - ensure the hard to reach areas are cleaned properly, clean the pillows as well and spray them to deodorise them, please get new couches and sofas.

2026-06-01 • via Nuitee
J
Jai • solo_traveller • ae
9
2026-05-19 • via Nuitee
D
Donna • couple • au
10
Excellent INDABA accommodation
Pros:

Location and staff

Cons:

Lifts are really needing replacing or some serious TLC

2026-05-15 • via Nuitee
T
Tersia • solo_traveller • za
10
2026-05-15 • via Nuitee
S
Shadrack • couple • za
10
2026-05-14 • via Nuitee
R
Rupert • solo_traveller • za
1
Pathetic
Pros:

Nothing

Cons:

Not able to rate at all. We were never able to stay these are per may many refund requests due to my back injury and operation no none was helpful at all. I would never recommend anyone using Booking.com or the Hilton or Royal Majestic or whatever.

2026-05-14 • via Nuitee
B
Busisiwe • couple • za
10
2026-05-04 • via Nuitee
M
Marcelle • couple • za
10
Perfect. No complaints.
Pros:

Perfect.

Cons:

No complaints.

2026-05-03 • via Nuitee
J
Jennifer • couple • za
5
Pros:

Location to the ICC is great

Cons:

Swimming pool was Green, maintenance has not been done since ownership change over. Staff contingency post a major event at the ICC was shocking. Room service menu is terribly presented, took forever to receive the menu and only two items were actually available from the menu. There is no information in the room with regards to how to dial reception or room service. Room had not be adequately cleaned, there were glass stains on the marble table and stains on the duvet cover. Hilton hotel branding was still all over.

2026-05-01 • via Nuitee
M
Mark • couple • za
3
2026-04-29 • via Nuitee
L
Londani • couple • za
9
2026-04-27 • via Nuitee
P
Phiri • solo_traveller • za
10
2026-04-24 • via Nuitee
C
Coral_Lodge_Survivor • Solo travel • Sydney, New South Wales
4
Avoid staying here - dangerous area - pool closed one day with no warning
Pros:

I visited Durban in January, and I have to say I was shocked. I stayed at the Hilton in the CBD, and it was a ghost town. Breakfast got moved from the restaurant to the bar to the lounge as the occupancy was so low. I was advised to Uber everywhere, not walk, as the folks on the street were addicted to a cocktail of hiv medication, rat poison, heroin and the components that go into LED televisions. How did it get like this, and what is the warning to other cities? BTW, when the hotel advised that breakfast was moving they never advised that they were also closing the pool. Closing the pool during summmer is a big deal and part of what the guest is paying a premium for.

2026-03-02 • via Tripadvisor