Children allowed

Facilities

Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Friendly staff
Great breakfast
Beautiful ambiance
Cons:
Cleanliness issues
Need for more amenities
Some maintenance problems

Categories

Cleanliness
7.8
Several reviews noted cleanliness issues, including dirty windows and stained carpets.
Service
9.8
Friendly and helpful staff were praised across multiple reviews.
Location
8.8
The hotel is conveniently located close to the beach.
Room Quality
7.3
Mixed feelings with some rooms reported to have maintenance issues.
Amenities
7.8
While some amenities were appreciated, lack of basic items was disappointing for a 5-star hotel.
Value for Money
6.8
General sentiment indicates dissatisfaction with the value received relative to price paid.
Food and Beverage
9.3
Breakfast and food quality received high marks in the reviews.
Overall Experience
8.8
Overall positive experience cited despite some specific issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-19 07:23

Property Description

Prime Location & Amenities

  • Adjacent to Durban ICC and a short walk to the beachfront
  • Outdoor pool, fitness centre, and business lounge on-site

Luxurious Rooms

  • Well-appointed rooms with modern amenities
  • Flat-screen TV, work desk, and comfortable sitting area

Dining Options

  • Vasco's Restaurant for hearty breakfasts and delicious dinners
  • Coral Lounge serving light snacks, with 24-hour room service available

To experience luxury and convenience in the heart of Durban, book your stay at Hilton Durban.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DUR

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs ZAR 50 per day.

Location

Guest Reviews

8.3
Based on 863 reviews
Cleanliness: 7.8
Service: 9.8
Location: 8.8
Room Quality: 7.3
Amenities: 7.8
Value for Money: 6.8
Food and Beverage: 9.3
Overall Experience: 8.8
R
Roving66750765722 • Family
8
Hilton hotel recommendation, great experience
Pros:

The holiday at Hilton hotel was a great experience. They had amazing breakfast and a decent à la cart dinner. The Rooms were always serviced, they always had the room cleaned and carpets looked freshly vacuumed and we were always provided fresh towels. There was no outside noise seeping into the room. Very peaceful. The hotel was a short drive away from the beach. Highly recommend the hotel.

2026-01-03 • via Tripadvisor
L
Lihle • family_with_children • za
10
Excellent 👌
Pros:

The friendly stuff and everything

Cons:

They don't have at least one microwave per passage

2025-12-27 • via Nuitee
M
mandisa • family_with_children • za
8
2025-12-27 • via Nuitee
F
Fatima • couple • za
10
Great stay
Pros:

Amazing staff.
The hotel is very clean.

2025-12-26 • via Nuitee
N
Neliswa • couple • za
10
2025-12-25 • via Nuitee
N
Neliswa • couple • za
10
2025-12-25 • via Nuitee
J
Jabu • extended_group • za
9
Excellent
Pros:

Everything

Cons:

everything

2025-12-23 • via Nuitee
H
Hlobi • family_with_children • za
10
2025-12-23 • via Nuitee
M
Mandy • couple • za
7
It was not worth the money. Some staff need more training. The hotel reputation draws you in but you are staying at a 3
Cons:

The first room had a filthy stained carpet. The 2nd room shower would flow into the bathroom. A pool of water would collect around the toilet and outside the shower. This can cause serious injury.

2025-12-23 • via Nuitee
N
Nelisile • extended_group • za
10
2025-12-22 • via Nuitee
Z
Zoe • solo_traveller • sz
8
Perfect but please make provision to warm up the room
Pros:

Warm welcoming responsive helpful staff

Cons:

The bedroom was very cold, Aircons are only cooling systems and there’s no way to warm up the room, this was very uncomfortable

2025-12-21 • via Nuitee
M
Makhunga • family_with_children • za
10
Looking forward to my next visit
Pros:

Friendly staff
Getting a check up message

Cons:

As above

2025-12-21 • via Nuitee
J
Jabu • extended_group • za
10
Pros:

Comfort in my room

Cons:

Nothing

2025-12-21 • via Nuitee
K
kholofelo • couple • za
8
2025-12-20 • via Nuitee
J
Jacques • couple • za
8
2025-12-19 • via Nuitee
• couple • za
9
I enjoyed every moment
Pros:

No washing racks

Cons:

Its perfect just try fix the pool

2025-12-19 • via Nuitee
M
Makola • couple • za
9
Not bad
Pros:

Service
Stuff

Cons:

Faulty lifts
Dirty windows

2025-12-19 • via Nuitee
J
Jacques • couple • za
8
2025-12-19 • via Nuitee
T
Thokozani • extended_group • za
10
2025-12-18 • via Nuitee
L
lillianbW6733WA • Couples
6
Wouldn't say it's 5-star.
Pros:

Wouldn't stay here again to be honest. Booked it initially because of location, brand reputation and that that it's classed as 5-star but the hotel itself is ageing and the amenities provided weren't up to a 5-star level.

Pros:
- The fitness centre is well-equipped and clean. Water and towels are replenished regularly.
- The lobby is grand and staff were friendly during check-in and check-out. They helped us with our luggage each time.
- There is a spa onsite which is great.
- Rooms have both a shower and a bath tub which offers guests flexibility.
- Room service was very quick for what we ordered (pizza) and it was tasty.
- Black out curtains were great and blocked out the early morning sun.

Cons:
- Amenities that you would expect at a 5-star hotel were not provided. i.e. no slippers, bathrobes or hand towels. This was disappointing since I've been in 3-star hotels that provide all of these items, as well as a dental kit. It felt like here they were only giving the bare minimum.
- Shower gel, shampoo and conditioner are attached to the wall of the shower, meaning that its not very easy to use them if you're in the bath tub, unless you unclip each bottle from the shower wall.
- The carpet was really aged, and needs to be replaced.
- The pool area wasn't really attended too. Only one of the loungers had a cushion on it, the rest were just bare metal.
- The window latch was also quite aged. Even though we were on the 10th floor, we could still hear noise from the traffic below. This may have been due to the window not closing properly due to the latch, or lack of soundproofing around the windows.
- Dirty windows
- We had brough some of our own glasses to use, which were distinct from the glasses provided by the hotel. These were taken from the room even though they shouldn't have been. We had to ask for them to be returned over multiple days, and only on third day of asking, were we told that one of the glasses had been broken and we would only get 1 back.

Overall, it feels like the hotel has been a bit neglected.

2025-12-16 • via Tripadvisor