Extended Stay America Suites - Chicago - Elmhurst - O'Hare

Hotels
Extended Stay America Suites
7 (376 reviews)
550 West Grand Avenue , Elmhurst , us

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Comfortable bed
Cons:
Unpleasant room odor
Poor cleanliness
Limited amenities and provisions

Categories

Cleanliness
5.14
Numerous complaints about room odor and unclean conditions.
Service
9.61
Staff were reported as friendly and accommodating.
Location
8.15
Some guests appreciated the location, but others found it isolated.
Room Quality
5.1
Rooms were described as shabby and poorly maintained.
Amenities
6.13
Limited amenities reported by guests.
Value for Money
8.59
Value chain affected by room quality but reasonable due to location.
Food and Beverage
6.14
Cons noted lack of breakfast and poor snack options.
Overall Experience
7.11
Guests experienced significant issues impacting their overall stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 16:31

Property Description

Fully Equipped Kitchen in Every Room
Enjoy the convenience of a stovetop, microwave, and fridge in your room at Extended Stay America - Chicago.

Complimentary Grab-and-Go Breakfast
Start your day right with a delicious breakfast that includes bars, muffins, hot cereal, coffee, and tea, all served fresh every morning.

Convenient Amenities and Attractions
With free WiFi, 24-hour front desk, laundry facilities, and upgraded bedding, your comfort is our priority. Explore nearby attractions like the Willis Tower, Shedd Aquarium, and Navy Pier.

Book your stay at Extended Stay America - Chicago - Elmhurst - O'Hare now for a memorable and hassle-free experience.

Important information:

Housekeeping service is offered every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, and more. Fresh towels and linen can be exchanged at the front desk at any time. Daily housekeeping services are available for an additional fee. A valid credit card is required at check-in for payment; cash is not accepted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7
Based on 376 reviews
Cleanliness: 5.14
Service: 9.61
Location: 8.15
Room Quality: 5.1
Amenities: 6.13
Value for Money: 8.59
Food and Beverage: 6.14
Overall Experience: 7.11
J
Jamie solo_traveller us
10
2026-07-22 via Nuitee
M
Maryann solo_traveller us
8
2026-07-16 via Nuitee
A
Aneta solo_traveller us
1
I do not recommend.
Cons:

Dirty and stinky ,nothing around . Looks like a place "for hours"

2026-07-14 via Nuitee
A
Anthony solo_traveller us
8
Pros:

Good staff, clean room, excellent location.

2026-07-01 via Nuitee
D
Deborah solo_traveller us
5
Pros:

The room was clean and neat.

Cons:

There were to many people hanging out in the parking lot drinking .There were always a crowd of people weather I was going out or coming in it made me feel very uncomfortable.I didnt like it at all I was scared.

2026-06-30 via Nuitee
M
Mojica couple us
7
2026-06-28 via Nuitee
N
Nipuna family_with_children us
1
2026-06-23 via Nuitee
B
Bailey solo_traveller us
5
Pros:

I didn’t hate it or love it. It was a fair stay

Cons:

Property was “clean”. However, there was ants on counter and hair in sink.

2026-06-11 via Nuitee
D
Deppe couple us
8
Pros:

Weekend break was excellent

2026-06-09 via Nuitee
R
Ronald solo_traveller ec
7
Todo tranquilo
Pros:

Habitación buena, normal para poder descansar

2026-06-08 via Nuitee
J
Jimmy solo_traveller us
8
Clean and comfortable
Pros:

Professional staff and homely feel.

Cons:

Stale smell when entering the room.

2026-06-01 via Nuitee
N
Nancy solo_traveller us
8
2026-05-25 via Nuitee
S
Sonya couple us
1
Short estimate is I would never stay there again
Pros:

Absolutely nothing, the hotel was so rundown, the room smelled so bad. I think that was supposed to be in my room was not there was no cups everything that I said that was supposed to be in room was not there. I was very unhappy.

Cons:

The staff went not very helpful. Every time you went to ask for something so the room was supposed to be set up with cops, silverware, ice, trays, etc. the room was Bear and smelled like something died in it.

2026-05-25 via Nuitee
J
Judith solo_traveller us
1
No go
Pros:

The bed was comfortable.

Cons:

Bathroom was terrible. Al around sink was dirty. And, the pictures on the app, doesn't look anything like the room.

2026-05-21 via Nuitee
Z
Zephrya couple us
10
Pros:

When checking in the first room bathtub knobs didn’t work so they moved us to another room what wasn’t I paid for we went from a king bed to a queen smh the manager tried to play me like I was crazy kept telling me it was a king so I waited until later that night came downstairs and asked another employee what was the room we were in she said Queen I waited until the next day to talk back to the manager and she still was saying the same thing she just didn’t want to credit me back so we only stay a week in that room I booked another room at the same hotel this room was very different very beautiful big very cleaner then the other ones everything looked updated… now would I recommend this hotel if he was in a situation as myself at the time then is stable but coming into town just looking for something that has a kitchen. Please pick your room wisely. but the location is nice. I’ve met three employees who were very nice. The manager too uptight always has a frown on her face like it’s somewhere that she doesn’t wanna be not polite at all

Cons:

The location

2026-05-13 via Nuitee
S
Sanchez family_with_children us
8
2026-05-07 via Nuitee
W
Wyatt solo_traveller us
5
Pros:

Run down

Cons:

Run down bad odor

2026-04-25 via Nuitee
M
Marcin family_with_children pl
8
2026-04-25 via Nuitee
S
Samara solo_traveller us
5
2026-04-21 via Nuitee
M
Maksym couple um
10
2026-04-10 via Nuitee