Best Western Plus University Inn

Hotels
•
Best Western Plus
6.8 (746 reviews)
3050 University Parkway , Winston-Salem , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable beds
Good breakfast
Cons:
Cleanliness issues
Room quality problems
Maintenance concerns
Inconsistent amenities

Categories

Cleanliness
5.55
Issues mentioned with cleanliness and maintenance throughout various reviews.
Service
8.55
General positivity about staff friendliness and helpfulness.
Location
8.55
Convenient location close to meetings and events.
Room Quality
6.05
Mixed sentiments about room quality; some issues like small beds and maintenance were mentioned.
Amenities
6.05
Shortcomings noted in heating/cooling systems and equipment maintenance.
Value for Money
6.55
Value perception affected by cleanliness and amenities, though some positive mentions of pricing.
Food and Beverage
7.05
Breakfast was generally described as good but with some complaints about variety.
Overall Experience
6.05
General sentiment indicates that while there are positives, several significant issues were noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 16:46

Property Description

Modern Comfort and Convenience
Experience a blend of modern comfort and convenience at Best Western Plus University Inn. Stay connected with our free WiFi, stay active at the fitness centre, and unwind by the outdoor swimming pool.

Central Location
Situated just 500 metres from LJVM Coliseum and near BB&T Field, our hotel offers easy access to key attractions like M C Benton Jr Convention Center, Hanes Mall, and Wake Forest University.

Exceptional Service
Enjoy a complimentary continental breakfast each morning and benefit from our 24-hour front desk service for all your needs. Book your stay with us and make the most of your time in Winston-Salem.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RDU

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

6.8
Based on 746 reviews
Cleanliness: 5.55
Service: 8.55
Location: 8.55
Room Quality: 6.05
Amenities: 6.05
Value for Money: 6.55
Food and Beverage: 7.05
Overall Experience: 6.05
A
Alexis • extended_group • us
5
Although clean and had a friendly and helpful staff I would pick another hotel in the future.
Pros:

The location was very convenient for a visit to Wale Forest

Cons:

The hotel needs to be renovated. Everything looks run down. The breakfast could have been better.

2026-04-17 • via Nuitee
S
Sheats • couple • us
8
2026-04-14 • via Nuitee
A
Alberta • couple • us
4
Overall based on what we paid the hotel did not meet or expectations or even come close.
Pros:

It was a pretty central location. It was easy to get to everything. There was always enough parking.

Cons:

When we first arrived it was hidden. The price, the pictures online, and the lobby did not match the room. There was no microwave in the room, there was an odor in the halls, the elevator was the small, the bathroom was super tiny. The sink clogged. There were wires and trash in the hall. The doors had to be slammed to shut. There was chipped paint, dents and scratches in the door, and other cosmetic imperfections that I was not expecting based on how much we paid. The tv/remote barely worked. And again overall based on what we paid the hotel did not meet or expectations or even come close. We do not plan so stay at a Best Western ever again after this experience.

2026-04-11 • via Nuitee
M
Michael • couple • us
4
2026-04-02 • via Nuitee
B
Bradley • couple • us
7
2026-04-01 • via Nuitee
S
Searer • couple • us
8
The Motel was just fine and staff was gracious.
Pros:

Centrally located to Old Winston-Salem.

Cons:

Across from Arena with event night of my stay so no real reduction in rate.

2026-03-30 • via Nuitee
E
Erika • family_with_children • us
6
2026-03-29 • via Nuitee
R
Randy • couple • us
8
2026-03-28 • via Nuitee
S
Suzanne • extended_group • us
8
I’d stay there again if attending a concert.
Pros:

It was within walking distance to our concert. The beds were super comfortable, the staff were very friendly at check-in and check-out, and breakfast was good.

Cons:

Needed some updates to building. Our room safe did not work and there was not a working ice machine on our floor.

2026-03-27 • via Nuitee
L
Lydia • extended_group • us
7
2026-03-25 • via Nuitee
D
Derek • solo_traveller • ca
3
Hotel is in disrepair. Breakfast below average.
Cons:

Chair was broken, window was broken, phone was broken, gym equipment was broken, faucet was broken , sink was broken. In disrepair.

2026-03-24 • via Nuitee
K
Katie • family_with_children • us
10
2026-03-20 • via Nuitee
R
Rowmaine • family_with_children • us
10
Pros:

Spa room

Cons:

Location could have been a little better

2026-03-19 • via Nuitee
J
Jessica • solo_traveller • us
10
2026-03-17 • via Nuitee
C
Chuan • couple • us
10
2026-03-16 • via Nuitee
P
Pittman • couple • us
8
2026-03-15 • via Nuitee
K
Katie • family_with_children • us
10
Best play to stay
Pros:

Staff is excellent... breakfast is excellent..the whole time I was there best place to stay

Cons:

My room didn't have a microwave

2026-03-14 • via Nuitee
M
Marsena • solo_traveller • us
8
Enjoyed the stay
Pros:

The breakfast was awsome my needs were meet.

Cons:

I loved the grits

2026-03-14 • via Nuitee
C
Christopher • solo_traveller • gb
7
Good convenient location. Easy access, felt relatively safe.
Pros:

Breakfast was a traditional continental, with the usual waffle machines. I felt like things were a bit mixed up with the layout (coffee not with creamer, sugar in a different part of the room). Not overwhelmingly off, but just enough to make it take extra time looking for what you need.

Cons:

The shower leaked in the hotel room (352), towels moved locations, and the room safe didn’t work. I didn’t know that breakfast was included. I didn’t book the room so didn’t know what I didn’t know.

2026-03-13 • via Nuitee
C
Caitlin • extended_group • us
6
2026-03-13 • via Nuitee