Embassy Suites by Hilton Portland Downtown

Hotels
•
Embassy Suites Hotels
8.2 (1130 reviews)
319 South West Pine Street , Portland , US
+1 503-279-9000

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
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Review Highlights

Pros:
Friendly/helpful staff and attentive valet
Beautiful vintage building and lobby with charm
Great downtown/location for many guests
Strong breakfast offering (omelette station) and evening reception/happy hour
Spacious rooms for many guests
Pool and hot tub available
Clean and welcoming facilities reported by several guests
Helpful reception and restaurant on site
Cons:
High parking/valet cost and complaints about parking
Neighborhood safety concerns (drug activity reported by some guests)
Inconsistent housekeeping/spotty maid service
Noise issues (guests above, outside noise) and thin floor separation
Omelette station long queues and service inconsistency
Some amenities (pool area) described as outdated or loud
Room reliability issues (broken pull-out bed, unexpected mezzanine assignment)
Evening reception inconsistent (reported as dismal by some)

Categories

Cleanliness
8.2
Generally described as clean and welcoming by some guests, though housekeeping was reported as spotty/non-existent for portions of stays—mixed but overall acceptable cleanliness for the property.
Service
8.4
Many reviews praise friendly and helpful staff, reception and valet (specific mentions of helpful valet staff and excellent service), though a few comments note slow responses for extra bedding and understaffed check-in/valet at times.
Location
8.5
Location frequently described positively (great downtown location, close to attractions), but several guests reported concerns about neighborhood safety and street-level issues in parts of the area—overall location is a strong positive with some caveats.
Room Quality
8
Rooms are noted as large, charming and vintage with character; however issues reported include a broken pull-out bed, unexpected mezzanine assignment, and noise from guests above—good room quality overall but some reliability/noise problems.
Amenities
8.4
Amenities such as pool, hot tub, evening reception/happy hour and valet are highlighted positively; some noted the pool area is loud and in need of updates and the omelette station queues can be long, so amenities are strong but imperfect.
Value for Money
6.8
Value is a recurring complaint: high parking/valet costs and perceptions of poor value relative to price were mentioned explicitly, leading to a notably lower score for value.
Food and Beverage
8.6
Breakfast (including omelette station) and the evening reception are frequently praised; some inconsistency noted (long omelette lines, occasional dismal reception/no bacon on weekends), but overall F&B is seen as a strong point.
Overall Experience
8.7
Many guests describe an overall wonderful, charming stay thanks to the building, breakfast and staff, while a minority report poor experiences (check-in/bed issues, neighborhood concerns). Overall sentiment skews positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:08

Property Description

Historic Charm Meets Modern Comforts
Immerse yourself in the historic charm of our building while enjoying the latest technology and conveniences.

Prime Location
Located in the heart of Portland, our hotel is just steps away from key attractions, making it the perfect base for exploring the city.

Luxurious Amenities
Indulge in spacious rooms with flat-screen TVs, on-site spa services, free cooked-to-order breakfast, and a managers' reception. Don't forget to dine at our gourmet restaurants, Mothers Bistro and Kingsland Kitchen.

Experience the perfect blend of history and modernity at the Embassy Suites by Hilton Portland Downtown. Book your stay now for an unforgettable trip!

Important information:

Pet charge of $75 per stay includes post-departure deep clean. Limited is two pets (dog/cat) per suite with a maximum weight of 75 pounds per pet.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PDX

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.2
Based on 1130 reviews
Cleanliness: 8.2
Service: 8.4
Location: 8.5
Room Quality: 8
Amenities: 8.4
Value for Money: 6.8
Food and Beverage: 8.6
Overall Experience: 8.7
J
Joseph • family_with_children • us
10
Pros:

This is the first time the girlfriend and I have ever stayed at a fancy hotel. We absolutely loved it. The whole facility is glowing with history. It has such a great feel to it. We look forward to staying here again. Can't say enough about how great the staff is. And the bed was so comfy we could have slept a whole day away.Thank you so much

2026-11-06 • via Nuitee
A
April • couple • us
5
2026-11-05 • via Nuitee
H
Habibe • couple • us
8
2026-11-03 • via Nuitee
K
Kember • family_with_children • us
5
It was okay and would stay again if I have too
Pros:

I loved the location and the breakfast was good with plenty of options, loved the omelet bar. I liked the two hot tub options

Cons:

I booked the big family suite they overbooked and couldn't give Us the room I reserved so they gave Us two connecting rooms which was hard on my family. I had 2 autistic children with me and we all had to sleep separated. It was a hard few days. The pool and hot tub could use some scrubbing. I paid a lot of money for the room I booked and was disappointed in the rooms I actually got.

2026-11-01 • via Nuitee
A
Antoinette • solo_traveller • us
10
Awesome
Pros:

Staff and facility

Cons:

How much it cost to park

2026-10-26 • via Nuitee
O
Olaf • couple • de
10
Angenehmer Aufenthalt in einem großen Zimmer in einem Hotel im alten klassischem Stil!
Pros:

Sehr schöne große Zimmer, das ganze Hotel im einem klassischen Stil gehalten.
Sehr gutes Frühstück, sehr freundliches Personal.

2026-10-25 • via Nuitee
M
Mandy • solo_traveller • us
8
2026-10-22 • via Nuitee
M
Mz Havoc • couple • us
6
2026-10-18 • via Nuitee
N
Nancy • couple • us
9
Pros:

breakfast and reception, location

2026-10-14 • via Nuitee
M
Michelle • couple • us
10
2026-10-12 • via Nuitee
R
Richard • solo_traveller • us
10
Portland getaway
Pros:

Beautiful building. Remodel done right. Wonderful breakfast buffet. Nightly drinks were smashing. New drink specials every night..Great location for downtown experience.

Cons:

The only thing I can think of was there was only one desk(table) in the front room. With two people, you need a little more desk space.

2026-10-11 • via Nuitee
C
Cheryl • solo_traveller • us
10
2026-09-19 • via Nuitee
S
Sidhartha • solo_traveller • ca
4
Avoid staying here
Pros:

Rooms were good.

Cons:

Location is very poor. Druggies and junkies all around.

I paid more for a room on a higher floor, was given a mezzanine floor instead. We booked for 4 people, it said a pull out bed was there . The pullout bed wasn't working, was zipped to make sure it doesn't open. On being notified, took them 90 minutes to provide a roll out bed, well past kids bedtime.

The omlette station had a long queue every day - on an average you had to wait 17 minutes to get an omlette, a single one. Stand in line again if you want more.

Overall very poor experience. Doesn't look a Hilton brand.

2026-09-17 • via Nuitee
O
Orrin • solo_traveller • us
10
Pros:

Great location. Staff was very helpful.

2026-09-16 • via Nuitee
W
Waltraud • solo_traveller • at
8
2026-09-16 • via Nuitee
K
Kathy • couple • us
10
Overall wonderful experience
Pros:

Breakfast, evening reception, restaurant on site was great. Staff was excellent

Cons:

Nothing

2026-09-16 • via Nuitee
D
Debra • couple • us
5
I would choose another hotel in the future.
Pros:

Size of the room and omelette at breakfast. Hot tub was nice but pool area was extremely loud.

Cons:

Noisy (could hear guests above us jumping and running, bedroom was a much warmer temperature, check-in and valet both did not have enough staffing causing long delays. Cost of valet was extremely high.

2026-09-14 • via Nuitee
F
Ferch • solo_traveller • us
10
Pros:

I LOVED the building and the lobby. Absolutely beautiful!

Cons:

My own inexperience in big cities.

2026-09-12 • via Nuitee
O
Oleh • solo_traveller • ua
6
Pros:

The location

Cons:

Unfriendly staff, old hotel, poor value for money.

2026-09-12 • via Nuitee
M
Maria • extended_group • us
10
2026-09-12 • via Nuitee