Hampton Inn Denver - Northwest Westminster

Not what I expected very outdated, breakfast area not clean or well managed bedrooms very outdated and in very much need of new facelift would not recommend nor will I be coming back.

Location and breakfast

Location and price

I cannot in good conscience recommend this hotel. We stayed two nights, Saturday and Sunday. The first bad impression was two overflowing trash cans at the front entrance. The desk clerk that handled check-in was alone and the person told all the guests that it was the first day on the job and that that person who was supposed to provide training did not show up for work. The clerk was extremely frustrated and broke down crying several times. To make it clear I’m not blaming the clerk. This was clearly a failure by management. I was also told that the TVs in the entire hotel were not working. They never did work during our entire stay. The overall appearance and condition of the property left a lot to be desired. The manager texted me at least twice asking how my stay was going. I responded about the inoperative TVs. I never received any follow-up from the manager. I’ve stayed at many Hampton Inns throughout the U.S. for many years and never encountered one as bad as this one. STAY AWAY from this one.

Location

After you read my review, you may be wondering why the 4 stars. Let me get that out of the way first. The 4 stars are because the staff, especially Jason and Diego at the front desk, are wonderful and so attentive.

Let’s start with Jason. I walked in, and he was with another guest. Instead of ignoring us like some do, he looked up, smiled, and gave a look of "I'll be with you in one moment." This is still such a wonderful skill to have. Yes, we wait our turn and will never complain about how long it takes to help people in front of us. I’m pointing out a skill that seems to be lost: an acknowledgment and a look of "I see you and will be right with you."

Okay, now that you have that. Once it was our turn, I said we’re checking in. He pulled my name and was like, "Okay, welcome diamond member! So glad to have you. Would you like a water? It’s hot outside." I said yes. We were early, and I was like, "Don’t worry if nothing is available; I just wanted to get us checked in and ready so when we come back, it’s done." He said he understood. He got us all checked in and said, "Let me check with housekeeping to see if we have anything ready." He was able to get us in early, which was so sweet and not necessary, but we appreciated it. We asked about food nearby, and he was happy to help. He was simply wonderful.

Diego checked in with us via text and the app and made sure we had everything.

So, hotel review: Personally, this place needs a serious renovation. It’s older and run down. Our room looked dirty. It was cleaned; let me make that clear. Housekeeping works hard. I mean it looked dirty because it’s old, and no matter how much you clean it, it’s not getting clean. The carpet was dirty, so make sure you wear socks or slippers. The walls have tons of stains and marks. The thing that goes under the mattress was stained and dirty. The bedding looked and smelled clean.

The bathroom has mildew and older faucets. We didn’t have body wash or hand soap in the bathroom and had to request it. The refrigerator wasn’t cold, so our drinks were warm.

Breakfast was not what we’re used to. Usually, it’s a larger spread and more options. The juice machine wasn’t working, so only water was available. The waffles are always good, but the other food was overcooked, like the potatoes.

Overall appearance: same as the rooms, just old looking.
Parking: plenty of onsite parking.

The staff were great. Housekeeping was accommodating

I rarely leave negative reviews, but my experience at the Hampton Inn in Westminster, Colorado was disappointing from start to finish.

When I checked into my room, there was no bar soap, shampoo, conditioner, or body wash. The coffee maker was missing a tray, making it impossible to make coffee during my entire three-night stay. There were no hangers in the closet, the TV didn't work properly, and the room had an unpleasant odor.

Customer service was equally disappointing. Their solution was to provide a few hangers and a single bar of soap—but instead of bringing them to the room, I was told I had to come down to the front desk to get them myself. I was also promised a $20 credit on my bill for the inconvenience, but that credit never appeared on my invoice.

After I returned home, I called the hotel hoping they would make things right. Instead, the person I spoke with seemed more interested in making excuses than resolving the issue. He insisted the coffee makers no longer use trays because they now use coffee packets that supposedly work like tea bags. I've stayed in countless hotels and have never encountered that explanation. Rather than acknowledging the poor experience or offering any meaningful resolution, he simply defended the hotel's shortcomings. To top it off, he ended the call by telling me to "have a nice stay"—despite the fact that I had already returned home. That pretty much summed up the level of attention and customer service I received.

Between the poorly maintained room, the lack of basic amenities, the broken promise of compensation, and the complete lack of concern after the fact, this was one of the worst hotel experiences I've had.

I would strongly recommend avoiding this hotel and choosing one of the many other options in the area. There are far better places to stay that actually value their guests.

We have been staying at this hotel for over ten years as we have to visit one of the hospitals in Denver a couple times a year. Initially, it was a nice place to stay with a complimentary breakfast and reasonably clean rooms. Over the years, it steadily went downhill especially as far as cleanliness is concerned. As a Hilton Honors member, we were informed on more than one occasion that because of the situation with the hospital we could book a day or so in advance and then if needed have a late check out by calling them even after 11:00. We tried doing this this last time and were informed by the front desk (on two occasions) that we could still do that and to call them after we had left the hospital. We did that and were told by the lady who answered the phone that this was not the case and the check-out was 11:00. We even tried to check out on their app, which it accepted on the phone. When we received the electronic bill and also on our credit card bill, we had been charged for the last day. After this experience, plus the fact that the rooms have steadily gone downhill as far as cleanliness is concerned, we will never go back to Hampton Inns and especially to this one. The staff needs to be better trained. We were also informed that the ownership has changed, which may be part of the problem.

Everything was dirty. The hotel towels were wet. The shower was not cleaned. The bed was dirty and we didn’t feel homely or clean at all… they also didn’t put any soap in the bathroom (shower soap or hand soap) and when we asked the front desk he gave us body wash for hand soap… this place overall was terrible.

Good location

Rooms were poorly lit and carpet was dirty and worn. Shower rod had been installed properly and did not cover tub so always standing water near the tub. The front desk was most unfriendly - when we asked for extra pillows to elevate legs, we were given flat lumpy pillows that were musty smelling. The breakfast was cold and served lumpy eggs and cold potatoes every morning. The "Dark Roast" was watered down so much that it was weaker than light roast.

The staff was incredible and helpful. The breakfast was super high quality and id stay there a million times over.

Our stay was extremely disappointing from the moment we checked in.

The room was filthy and clearly had not been properly cleaned. There was hair all over the pillows and bed sheets, the room smelled like a wet dog, and my daughter accidentally stepped on what appeared to be an old dog feces stain on the floor that was sticky and smelled terrible. There was no shower gel provided, and one of the lights in the room was not working.

When I reported these issues to the front desk, the employee (Phill) told me the hotel was fully booked and that there was nothing he could do. He stated there were no other rooms available and no housekeeping staff on duty. His only suggestions were that I could either cancel my reservation and find another hotel or clean the room myself. When I asked to speak with a manager, he claimed the manager would not be available until Monday (this was Thursday evening) and refused to provide the manager's name, phone number, or email address.

It was nearly 10:00 PM, and because I was traveling with children, I had little choice but to try to make the room livable myself. While changing the sheets, we discovered large clumps of debris on the mattress. It became obvious that the sheets had not been replaced at all—they appeared to have simply been turned inside out, exposing numerous stains underneath.

To make matters worse, I brought one of the pillows to the front desk to show Phill the condition it was in (photos attached). Instead of addressing the cleanliness concern, he looked at it and said, "Oh, that's feather." I was shocked by the response. The issue was not the pillow's filling—it was the visible hair, debris, and unsanitary condition of the bedding. His dismissive attitude toward a legitimate cleanliness complaint was both frustrating and unprofessional.

I returned to the front desk and spoke with a different employee who identified himself as the manager on duty.(Which Phill stated there is no Manager until Monday) He apologized and assured me that we would be moved to a different room the following morning. He also promised a room upgrade and a discount due to the numerous issues.

Because the room smelled so strongly of wet dog and was in such poor condition, we had to leave the hotel and purchase multiple air fresheners just to make the room tolerable for the night. My daughter has animal allergies and began experiencing itching shortly after being in the room. My toddler also started coughing. Between the odor, the allergy concerns, and the overall condition of the room, our family was unable to get any meaningful sleep that night. No guest should have to spend additional money or deal with health concerns simply to make a hotel room habitable.

The next morning, I stopped by the front desk to confirm the room change. The employee assisting us, Aaliyah, was extremely rude and appeared more interested in her phone than helping guests. She barely acknowledged me when I asked about our room transfer.

When we returned around noon, we had been moved to another room, but it was the exact same size as the previous one. When I asked about the promised upgrade, Aaliyah told me there were no larger rooms available and that all rooms were the same size. My husband then asked whether we had simply been moved back into the same room after it was cleaned. She abruptly responded, "No, it's a different room."(and she shook her head)

As my husband and I were discussing our frustration with the poor customer service, Aaliyah suddenly began yelling at me, saying, "I don't have an attitude. You don't understand English!" This comment was completely inappropriate, offensive, and unprofessional. English is not my first language, but I communicate perfectly well and had no difficulty understanding the situation. My husband, who is American, immediately clarified that I had understood everything correctly.

We had already contacted Hilton both the night we arrived and again the following morning, but were repeatedly told that because we were still checked in at the property, there is nothing they could do to help. That response was extremely disappointing given the severity of the issues we experienced.

At that point, we no longer felt comfortable staying at the hotel and decided to check out early.(of course no discounts that we were told) As we were leaving the property, I asked for Aaliyah's name. She then yelled after us, "You know it's my last day anyway. Have a good day!" followed by laughter.

I have still not received the promised follow-up call from management.

My family and I stay at Hilton properties at least once or twice every month, and we have always had positive experiences until now. This was, without question, the worst service and the dirtiest hotel we have ever encountered. The condition of the room, the lack of accountability, and the unprofessional behavior of multiple staff members fell far below the standards we have come to expect from the Hilton brand.

Do not stay here!!!

Location

The staff was friendly and breakfast was good. The pool was good. Beds were comfortable.

The breakfast was good and staff was nice . It was .comfortable and was in a safe location.