SureStay Hotel by Best Western Ukiah

Hotels
•
Sure Hotel Collection by Best Western
8.1 (427 reviews)
1720 North State Street , Ukiah , us
+1 707-376-7826

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Comfy beds
Convenient location
Cons:
Limited breakfast options
Noise issues
Unpleasant odor in some rooms

Categories

Cleanliness
8.03
Overall sentiment from the reviews was positive, but several comments mentioned noise and odors.
Service
8.5
Multiple reviews highlighted friendly and nice staff.
Location
8.54
Location is convenient, with easy access to the freeway as mentioned in some reviews.
Room Quality
7.99
Rooms described as clean and comfortable, but some had issues like noise and coffee service.
Amenities
8.02
General amenities were satisfactory but breakfast options were criticized in several reviews.
Value for Money
8.18
Several reviews mentioned the hotel being decent for the price paid.
Food and Beverage
7.53
Breakfast options were very limited and misleading according to a few reviews.
Overall Experience
8
While there were some negatives, many guests appreciated their overall stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 09:04

Property Description

Mountain Views and Poolside Relaxation
SureStay Hotel by Best Western Ukiah offers air-conditioned rooms with picturesque mountain views. Some rooms even provide a refreshing poolside scenery, perfect for relaxation.

Comfort and Convenience
Each room is thoughtfully equipped with modern amenities such as a flat-screen TV, a desk, and a coffee machine. Guests can also enjoy the convenience of having a fridge and access to bed linen and towels during their stay.

Continental Breakfast and Exceptional Service
Start your day right with a delicious continental breakfast offered daily. Additionally, the hotel provides a 24-hour front desk and concierge service to ensure guests have a comfortable and enjoyable stay.

Book your stay at SureStay Hotel by Best Western Ukiah for a memorable experience!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SFO

Location

Guest Reviews

8.1
Based on 427 reviews
Cleanliness: 8.03
Service: 8.5
Location: 8.54
Room Quality: 7.99
Amenities: 8.02
Value for Money: 8.18
Food and Beverage: 7.53
Overall Experience: 8
S
Shelagh • solo_traveller • us
9
Quite, clean & comfortable
2026-08-29 • via Nuitee
V
Vannessa • solo_traveller • us
6
Review
Pros:

The wifi

Cons:

The area

2026-08-26 • via Nuitee
M
Mariela • couple • us
6
2026-08-12 • via Nuitee
K
Kyle • family_with_children • us
6
2026-08-06 • via Nuitee
N
Nash • extended_group • us
6
Was clean,easy to find,all amendies near by
Cons:

High beds
Noisy cooler
Need waffle maker

2026-07-20 • via Nuitee
M
Marchelle • extended_group • us
8
I would stay here again.
Pros:

It was clean and quiet. I checked in late, but the front desk staff was very friendly and helpful.

Cons:

The ice machine was broken.

2026-07-14 • via Nuitee
J
Judy • couple • us
9
This was a very nice place to stay.
Pros:

I was pleasantly surprised by how nice the room was. It was well appointed and very clean.

Cons:

The breakfast was almost nonexistent. There was very little to choose from and it was not well stocked. They were out of what they did provide.

2026-06-10 • via Nuitee
L
Lori A. Bayard • solo_traveller • us
6
Pros:

The checkin staff was amazing and handled herself wellll

2026-06-09 • via Nuitee
D
Diana • solo_traveller • us
4
Pros:

Location was close to freeway good for access to freeway. Bed was comfortable.

Cons:

Very overwhelming cigarette smell in room even though in non smoking room. Very uncomfortable with the smell. Bed was comfortable except for a blood spot on one pillow case. Breakfast was extremely disappointing, a few items to toast, cereal and juice options.

2026-06-07 • via Nuitee
K
Karen • couple • us
10
Very clean hotel room and the property look nice too
Pros:

I like that there was plenty of parking close to the room. Staff were friendly at the front desk. It’s convenient to many stores and restaurants.
It was a very clean room! The bed was very comfortable

Cons:

Unfortunately, the chemicals you use to clean the linen I was allergic to it!
The bed was very comfortable and cooling, but I didn’t sleep well because I felt like my body was itchy and on fire from the allergic reaction

2026-06-05 • via Nuitee
T
Tammy • family_with_children • us
10
2026-06-05 • via Nuitee
J
Jaime • family_with_children • us
3
2026-06-04 • via Nuitee
J
Jeannielisa • solo_traveller • us
8
Pros:

Rooms were clean, reasonable size desk to work out, in good t v.

Cons:

I didn't see one employee the whole time I was there. Virtual check in, at least the virtual check in could smile.When you come in talked over, you wouldn't listen. I guess someone was working in the back for night audit.I don't know I didn't see them either. Just seemed really, really weird, not to safe, didn't see any employees at all. Room was beautiful.Breakfast was great.The one employee did see.I apologize was the breakfast attendant. Even at checkout, I did not see any employees.

2026-06-01 • via Nuitee
D
Darika • couple • us
10
2026-05-30 • via Nuitee
A
Atkins • family_with_children • us
10
Pros:

Everything

2026-05-28 • via Nuitee
V
Vanessa • couple • us
1
I didn’t stay I asked for a refund and she said she refunded me but I’m not showing it refunded so I will be following u
Pros:

Nothing it stunk and there was white stuff running down the baseboard of the bed there was bugs all around the bed on the floor and the tub ad dead bugs in it

Cons:

Smell bugs dirty

2026-05-28 • via Nuitee
S
Samantha • family_with_children • us
3
Wouldn’t again.
Pros:

Not much.

Cons:

Most everything. It’s a sketchy area. Being close to the freeway isn’t the problem. Hotel was dated and unclean feeling. Stay away if you have smaller children and consider someplace else.

2026-05-28 • via Nuitee
T
Thomas • solo_traveller • us
8
2026-05-25 • via Nuitee
M
maria • couple • us
7
2026-05-25 • via Nuitee
A
Atkins • solo_traveller • us
10
Pros:

Love the pool

Cons:

Going home

2026-05-22 • via Nuitee