SureStay Hotel by Best Western Ukiah

Hotels
•
Sure Hotel Collection by Best Western
7.9 (306 reviews)
1720 North State Street , Ukiah , US
+1 707-376-7826

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Clean rooms and comfortable beds (mentioned repeatedly)
Friendly and helpful front desk / check-in staff
Convenient to freeway, stores and restaurants; ample parking
Pool and jacuzzi available
Well-appointed rooms in many reviews
Quiet for many guests (when not affected by thin walls)
Cons:
Breakfast repeatedly described as sparse/poorly stocked
Some safety/neighborhood concerns; proximity to highway
Thin walls and occasional noise issues
Isolated but serious cleanliness issues (bugs, stains, allergic reactions)
Broken ice machine / missing amenities (waffle maker)
Occasional maintenance issues (noisy cooler, high beds)

Categories

Cleanliness
8.1
Most reviews praise clean, well-appointed rooms and comfortable beds; however there are isolated but serious complaints (bugs, stains, and an allergic reaction to cleaning chemicals) that lower the score slightly.
Service
9.2
Multiple guests called out friendly, helpful front desk and an excellent check-in staff; a few noted minimal visible staff or impersonal virtual check-in, but overall service sentiment is strongly positive.
Location
7
Convenient to the freeway and nearby stores/restaurants, but several guests described the neighborhood as sketchy or not the nicest, and proximity to a highway was noted as a negative by some.
Room Quality
8
Rooms are frequently described as comfortable and well equipped (comfortable beds, good layout); negatives include thin walls/noise, occasional maintenance issues (noisy cooler, high beds) and isolated cleanliness incidents.
Amenities
8.2
Positive notes for pool, jacuzzi and ample parking; negatives include a broken ice machine, missing waffle maker and inconsistent breakfast stocking—overall amenities are good but uneven.
Value for Money
7.9
Not widely discussed; assigned the target overall rating as a baseline ('Standard quality for this hotel tier').
Food and Beverage
5.8
Frequently criticized: breakfast is described as sparse, poorly stocked, and limited in choice. Several guests specifically called out disappointing breakfast service and lack of items.
Overall Experience
9
Many guests report a positive stay overall due to cleanliness, comfortable rooms and helpful staff; persistent negatives (breakfast, some location concerns and isolated cleanliness incidents) temper but do not overwhelm the generally favorable experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:08

Property Description

Mountain Views and Poolside Relaxation
SureStay Hotel by Best Western Ukiah offers air-conditioned rooms with picturesque mountain views. Some rooms even provide a refreshing poolside scenery, perfect for relaxation.

Comfort and Convenience
Each room is thoughtfully equipped with modern amenities such as a flat-screen TV, a desk, and a coffee machine. Guests can also enjoy the convenience of having a fridge and access to bed linen and towels during their stay.

Continental Breakfast and Exceptional Service
Start your day right with a delicious continental breakfast offered daily. Additionally, the hotel provides a 24-hour front desk and concierge service to ensure guests have a comfortable and enjoyable stay.

Book your stay at SureStay Hotel by Best Western Ukiah for a memorable experience!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SFO

Location

Guest Reviews

7.9
Based on 306 reviews
Cleanliness: 8.1
Service: 9.2
Location: 7
Room Quality: 8
Amenities: 8.2
Value for Money: 7.9
Food and Beverage: 5.8
Overall Experience: 9
B
Benbow • couple • us
9
great staff
2026-11-06 • via Nuitee
R
Rosalina • family_with_children • us
4
Pros:

N/a

Cons:

Double charge my card and charge me $200 deposit that I’m still waiting for

2026-11-03 • via Nuitee
M
Mary • family_with_children • us
9
Pros:

No extra towels for the pool in our room.

Cons:

Not enough lighting.

2026-10-22 • via Nuitee
S
Sara • solo_traveller • us
10
2026-10-12 • via Nuitee
J
Jose • family_with_children • us
9
Muy bonito el lugar la ubicación excelente
Pros:

Muy limpio

Cons:

Todo muy bien

2026-10-10 • via Nuitee
J
Janice • couple • us
7
Adequate- last
Pros:

Nothing worth eating at breakfast, location drab

Cons:

Landscaping & better lighting would make it more welcoming— not in a good neighborhood, on the highway

2026-10-08 • via Nuitee
J
Jonathan • solo_traveller • us
9
Great, clean and helpful staff
Pros:

Clean rooms , nice faculty

2026-09-14 • via Nuitee
M
Michael • solo_traveller • us
10
Pros:

Great staff.

2026-09-11 • via Nuitee
I
Ivan • couple • us
8
buen hotel de paso
Pros:

todo muy limpio la cama comoda la habitacion amplia el area de desayuno acogedora

Cons:

solo recomendar mas variedad en el desayuno

2026-09-10 • via Nuitee
A
Atkins • solo_traveller • us
10
Pros:

The room

Cons:

That i had to leave

2026-09-02 • via Nuitee
S
Shelagh • solo_traveller • us
9
Quite, clean & comfortable
2026-08-29 • via Nuitee
V
Vannessa • solo_traveller • us
6
Review
Pros:

The wifi

Cons:

The area

2026-08-26 • via Nuitee
M
Mariela • couple • us
6
2026-08-12 • via Nuitee
K
Kyle • family_with_children • us
6
2026-08-06 • via Nuitee
N
Nash • extended_group • us
6
Was clean,easy to find,all amendies near by
Cons:

High beds
Noisy cooler
Need waffle maker

2026-07-20 • via Nuitee
M
Marchelle • extended_group • us
8
I would stay here again.
Pros:

It was clean and quiet. I checked in late, but the front desk staff was very friendly and helpful.

Cons:

The ice machine was broken.

2026-07-14 • via Nuitee
J
Judy • couple • us
9
This was a very nice place to stay.
Pros:

I was pleasantly surprised by how nice the room was. It was well appointed and very clean.

Cons:

The breakfast was almost nonexistent. There was very little to choose from and it was not well stocked. They were out of what they did provide.

2026-06-10 • via Nuitee
L
Lori A. Bayard • solo_traveller • us
6
Pros:

The checkin staff was amazing and handled herself wellll

2026-06-09 • via Nuitee
D
Diana • solo_traveller • us
4
Pros:

Location was close to freeway good for access to freeway. Bed was comfortable.

Cons:

Very overwhelming cigarette smell in room even though in non smoking room. Very uncomfortable with the smell. Bed was comfortable except for a blood spot on one pillow case. Breakfast was extremely disappointing, a few items to toast, cereal and juice options.

2026-06-07 • via Nuitee
K
Karen • couple • us
10
Very clean hotel room and the property look nice too
Pros:

I like that there was plenty of parking close to the room. Staff were friendly at the front desk. It’s convenient to many stores and restaurants.
It was a very clean room! The bed was very comfortable

Cons:

Unfortunately, the chemicals you use to clean the linen I was allergic to it!
The bed was very comfortable and cooling, but I didn’t sleep well because I felt like my body was itchy and on fire from the allergic reaction

2026-06-05 • via Nuitee