SureStay Hotel by Best Western Ukiah

Hotels
•
Sure Hotel Collection by Best Western
8.1 (399 reviews)
1720 North State Street , Ukiah , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
Express check-in/check-out
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Comfy beds
Convenient location
Cons:
Limited breakfast options
Noise issues
Unpleasant odor in some rooms

Categories

Cleanliness
8.03
Overall sentiment from the reviews was positive, but several comments mentioned noise and odors.
Service
8.5
Multiple reviews highlighted friendly and nice staff.
Location
8.54
Location is convenient, with easy access to the freeway as mentioned in some reviews.
Room Quality
7.99
Rooms described as clean and comfortable, but some had issues like noise and coffee service.
Amenities
8.02
General amenities were satisfactory but breakfast options were criticized in several reviews.
Value for Money
8.18
Several reviews mentioned the hotel being decent for the price paid.
Food and Beverage
7.53
Breakfast options were very limited and misleading according to a few reviews.
Overall Experience
8
While there were some negatives, many guests appreciated their overall stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 09:04

Property Description

Mountain Views and Poolside Relaxation
SureStay Hotel by Best Western Ukiah offers air-conditioned rooms with picturesque mountain views. Some rooms even provide a refreshing poolside scenery, perfect for relaxation.

Comfort and Convenience
Each room is thoughtfully equipped with modern amenities such as a flat-screen TV, a desk, and a coffee machine. Guests can also enjoy the convenience of having a fridge and access to bed linen and towels during their stay.

Continental Breakfast and Exceptional Service
Start your day right with a delicious continental breakfast offered daily. Additionally, the hotel provides a 24-hour front desk and concierge service to ensure guests have a comfortable and enjoyable stay.

Book your stay at SureStay Hotel by Best Western Ukiah for a memorable experience!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SFO

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.1
Based on 399 reviews
Cleanliness: 8.03
Service: 8.5
Location: 8.54
Room Quality: 7.99
Amenities: 8.02
Value for Money: 8.18
Food and Beverage: 7.53
Overall Experience: 8
K
Karie • couple • us
9
2026-05-01 • via Nuitee
F
Floriene • extended_group • us
10
Very happy
Pros:

Breakfast was great. Everything wss great

Cons:

Nothing

2026-05-01 • via Nuitee
J
Jerrica • couple • us
10
2026-04-20 • via Nuitee
E
Emily • couple • us
5
It was a good room for a one night stay, but I wouldn’t book again.
Pros:

I like the Jacuzzi tub, it was very spacious.
I like the hot tub next to the pool, we had the room right across from the pool.
I like how big the tv was.
The location was close to all the good thing in Ukiah.

Cons:

The walls were very thin, you could hear everything, we had people argue outside our room at 1am and wake us up it was very annoying.
The room smelled like stale cigarettes, it was awful.
The fridge was making this banging noise the entire time we were in the room.
We could get a late checkout which was not at all convenient.

2026-04-12 • via Nuitee
J
Jose • couple • us
9
2026-04-07 • via Nuitee
K
Kelly • solo_traveller • us
8
2026-04-05 • via Nuitee
W
Wright • family_with_children • us
8
Pros:

Hot tub was appreciated!

Cons:

Pool was dirty but also wasn’t totally in season.

2026-04-02 • via Nuitee
C
Carolyn Usher • family_with_children • us
10
Pros:

Excellent place to stay with a really nice staff.

Cons:

Fantastic Stay

2026-03-31 • via Nuitee
A
Alexandro • family_with_children • us
7
2026-03-24 • via Nuitee
A
Annie • couple • us
9
Exactly what we needed for a pit stop with helpful staff.
Pros:

It was an easy and affordable location, very comfortable bed, working AC, and surprisingly quiet for its convenient location by the highway.

2026-03-19 • via Nuitee
D
Donna • couple • us
10
2026-03-12 • via Nuitee
L
Loyd • extended_group • us
6
ok room, no food, frount desk smelled when checking in.
Pros:

Room was clean

Cons:

There was very little breakfast. On line it says good breakfast. Cold cereal and a glass of apple juice is not what I wanted. Do not thing I will be staying again.

2026-03-02 • via Nuitee
D
Daniel • couple • us
8
2026-01-28 • via Nuitee
L
Landon • couple • us
9
Pros:

Jetted tub was lit

Cons:

Jets in tub were so loud

2026-01-24 • via Nuitee
M
Maleshea • couple • us
6
2026-01-21 • via Nuitee
C
Carol • solo_traveller • us
7
May not book again because of the smell in the room,
Pros:

The bed was very comfortable

Cons:

The room had an unpleasant order. Seemed like there was a cleaning product or room sanitizer that was covering up a smell from someone smoking cigarettes.

2026-01-19 • via Nuitee
K
Kimberly • solo_traveller • us
8
Pros:

It was all good .

2026-01-19 • via Nuitee
C
Cassidy • couple • us
8
The staff was really friendly and helpful
2026-01-19 • via Nuitee
E
Emily • couple • us
10
2026-01-19 • via Nuitee
K
Kelly • family_with_children • us
9
2026-01-19 • via Nuitee