Residence Inn by Marriott Cleveland Beachwood

Hotels
•
Residence Inn
8.2 (444 reviews)
3628 Park East Drive , Beachwood , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
BBQ facilities
Lift / Elevator
See all facilities

Review Highlights

Pros:
Convenient location
Great breakfast
Cons:
Dirty furniture
Rundown room conditions

Categories

Cleanliness
7.03
Several complaints about dirty furniture and unclean mattresses.
Service
9.5
Staff were friendly and attempted to assist with issues.
Location
9.04
Convenient location praised by multiple reviews.
Room Quality
6.49
Reports of old furniture and issues with amenities.
Amenities
8.02
Limited amenities reported, but breakfast was well received.
Value for Money
7.48
Rooms did not meet expectations for value.
Food and Beverage
9.53
Breakfast received positive remarks.
Overall Experience
8.5
Overall mixed experience with some positive aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 16:14

Property Description

Luxurious Suites with Fully Equipped Kitchens
Indulge in the comfort of our suites featuring fully equipped kitchens, perfect for cooking your favorite meals while traveling. Relax in the spacious living room, dine in the designated area, and catch up on work at the convenient work desk.

Outdoor Pool and SportCourt
Unwind and soak up the sun by lounging at our outdoor pool or enjoy a friendly game at our SportCourt. Whether you prefer swimming or playing sports, we have the amenities to keep you entertained and active during your stay.

Convenient Amenities and Services
Start your day right with a hot buffet breakfast, stay connected with free Wi-Fi, and take advantage of our grocery shopping service and barbecue picnic area. Keep up with your fitness routine at the gym and handle business matters at our full-service business center.

Book your stay at the Residence Inn Cleveland Beachwood now for a memorable and comfortable experience!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLE

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.2
Based on 444 reviews
Cleanliness: 7.03
Service: 9.5
Location: 9.04
Room Quality: 6.49
Amenities: 8.02
Value for Money: 7.48
Food and Beverage: 9.53
Overall Experience: 8.5
J
Jonneka • solo_traveller • bs
4
Pros:

Breakfast was good

Cons:

whom it may concern, 


Thank you for asking.

My stay was not the very best, it was a nice hotel but it was not the nicest experience AT a hotel.


Firstly I had to keep putting my garbage on the table because there was no bin in my room. 


Secondly I kept asking for the maid to clean my room because nobody ever did and I stayed 4 days .


Thirdly I needed amenities, the maid came pick up some towels and left never refreshed me I went to the front desk to complain the lady at the desk said that she would send someone to my room and she never did.


Also from the first day I could smell the person that was using the sheets before me I am sure the sheets were not changed but I beared with it unfortunately.


Therefore overall I would give the rating a two out of five or a two out of 10. 


I was charged a fee of $80 and it was never returned to date.


My desire was to bring my family back however I am no longer sure.


But the breakfast experience was nice experience. 


So excuse me for saying everything here I will find the time soon to rate your hotelo

2026-05-30 • via Nuitee
B
Bernd • couple • de
8
Großes Zimmer mit kompletter Küche und ein gutes Frühstück
Pros:

Großes Zimmer mit kompletter Küche und großer Dusche

Cons:

Viele Bereiche benötigen eine Renovierung

2026-05-26 • via Nuitee
R
Russell • solo_traveller • us
8
Decent place
Pros:

A nice, inexpensive guest laundry. Good selection of food at breakfast. It was quiet.

2026-05-16 • via Nuitee
F
Freedom585582 • Solo travel • Alexandria, Virginia
2
Great location, great front desk, horrible housekeeping policies, and property upkeep, not worth your money
Pros:

This hotel used to be a 5 but it has descended to a 1. I stayed there recently for 7 days, but in a previous stay, I began to see significant downward trend issues with the hotel. Marriott says rooms will be fully cleaned after 6 days, which means your room is not cleaned, towels are dirty, no soap, no coffee, no toilet tissue, trash not collected, and they tell you to keep it in your room. The refresh somehow doesn't somehow mysteriously refresh. There is a full kitchen in the room, so you can eat in your room, I asked for vacuuming at 2:00 p.m. after 3 days and I was told by the house supv no one was around for a hotel that is 24/7?? I wrote and called corporate.

On my most recent stay, I checked in on April 30, after conversations with manager this time they cleaned my room, put me into an upgraded suite, as a Gold elite member with sheer curtains that have been glued together with glue, visible stains on the couch, telephone not working, (replaced) and sink with no stopper, that was always barely draining, with 4 pillows that smelled and had to be replaced. Surely she (the manager) must be kidding, but no! In addition to the saga, 2 days after I left Marriott, Marriott charged my card without authorization, it was $117.00 for a dog fee?? And I do not own a dog! I immediately called the hotel to inquire, the Front Desk (Jarred) was kind enough to give me an early check in (1:30 pm), he received my phone call and told me it was for a dog fee?! And I wrote Corporate again. I received a response from the hotel manager 30 minutes ago, (5/15) stating, "after review it was a mistake," I have stayed there for months and never had a dog, they should know that. I am waiting for that unauthorized charge to be reversed. Marriott needs to rethink their staffing, training, housekeeping policies, repairs, quality management processes, operating revenue and investments into the property. Redesign based on the customer experience. This is a good location, but it has deteriorated greatly under the misdirection of this management. A seven night stay should not be treated as an extended stay. I will never, never stay at this hotel again.

2026-05-15 • via Tripadvisor
J
Johnnie • solo_traveller • us
10
2026-05-06 • via Nuitee
D
DocteurLisa • solo_traveller • us
5
Pros:

Good location, big room, and comfy bed.

Cons:

Very worn with stains on carpets and dingy walls. Mold in the shower.

2026-05-04 • via Nuitee
C
Cliff • solo_traveller • us
10
Pros:

The staff was very friendly and professional. My room was very spacious and clean. Breakfast was a good selection.

Cons:

There was a thumping noise throughout the night. My room may have been by a boiler room or something.

2026-04-30 • via Nuitee
C
Claudia Melyssa • extended_group • pe
7
2026-04-28 • via Nuitee
M
MaryAnn • solo_traveller • us
10
Pros:

Everyone was very helpful

2026-04-28 • via Nuitee
G
Gabrielle • couple • us
10
It was a great stay, very clean and the staff was very nice
Pros:

Very clean

Cons:

Everything

2026-04-27 • via Nuitee
J
Jenny • couple • us
8
The hotel met my expectations.
Pros:

The breakfast was great! The location was convenient.

Cons:

It would have been nice to have coffee, tea, or hot chocolate in the lobby during the evening.

2026-04-20 • via Nuitee
M
miley • couple • us
10
Pros:

The

Cons:

The

2026-04-07 • via Nuitee
D
Dayanna • couple • us
10
Homey And Sexy
Pros:

I Love There Kings Rooms So Homey

Cons:

They Need Inside Pool

2026-04-02 • via Nuitee
D
Dionna • couple • us
8
2026-03-19 • via Nuitee
T
Tonya • family_with_children • us
10
Excellent
Pros:

The food was great!

2026-03-19 • via Nuitee
L
Lateenya • family_with_children • us
10
Great Customer Service
Pros:

The lady at the front desk was amazing and very informational. It was very crowded because it was a major power outage in the city and she apologized to every customer for the wait and checked everyone one in. In a timely manner. Great Job.

2026-03-15 • via Nuitee
D
Devaughn • couple • us
10
2026-03-14 • via Nuitee
D
Delvonte • solo_traveller • us
9
2026-03-08 • via Nuitee
K
Karen • family_with_children • us
10
Pros:

Very quiet

Cons:

The breakfast sausage didn't taste real

2026-03-05 • via Nuitee
T
Thompson • couple • us
7
Good stay but not for the cost
Pros:

Locations

Cons:

Needed to be updated paint peeling off the walls fireplace didn’t work

2026-03-04 • via Nuitee