SureStay Hotel By Best Western Tuscaloosa Southeast

Hotels
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SureStay Hotel by Best Western
7.4 (690 reviews)
4700 Doris Pate Drive , Tuscaloosa , US

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Convenient location (close to stadium/restaurant/points of interest)
Several staff described as friendly, courteous and helpful
Some guests found beds comfortable and rooms with working AC
Security/quiet noted by multiple guests
Affordable for some stays
Cons:
Severe cleanliness problems (mold, stains, visible dirt)
Room deterioration and maintenance issues (broken windows, peeling ceilings, odors)
Inconsistent/poor breakfast (cold or barely warm items, limited supplies)
Manager/front desk service failures reported in multiple complaints
Amenity failures for some guests (no ice machine, laundry coin machine issues, hot water/AC problems), high pet fees for some

Categories

Cleanliness
3
Strongly negative in multiple reviews: mold in room corners, stained pillowcases, visible dirt in bed frames, rooms not properly cleaned and generally described as filthy.
Service
9.5
Mixed reports but many guests explicitly praised staff as wonderful, courteous and helpful; isolated but significant complaints about a manager and front desk behavior are noted, but the majority of service mentions were positive.
Location
10
Consistently praised across reviews: convenient, close to stadium/restaurant/places of interest and repeatedly listed as a main positive attribute.
Room Quality
4.2
Mostly negative: decaying rooms, broken windows, peeling ceilings, odd bed fittings, damp bedding and strong odors reported — room condition often fell well below expectations.
Amenities
8.5
Mixed but functional: several guests reported issues (no working ice machine, laundry coin machine absent, inconsistent hot water and noisy AC) while others noted security, quiet and usable in-room AC; overall amenities were operational for many stays.
Value for Money
8.5
Mixed sentiment: some guests found the hotel affordable and reasonably priced for location; others felt cost did not match the condition. Overall a number of guests considered it good value given proximity to events/venues.
Food and Beverage
6.5
Mostly negative to mixed: several reports of cold or barely-warm breakfast items, limited supplies (no milk, damp sugar packets), but a few guests described the breakfast as solid or wonderful.
Overall Experience
9
Highly mixed overall: while multiple guests reported appalling cleanliness and a few had extremely negative experiences with management, many other stays were satisfactory with helpful staff and convenient location; the aggregated experience skews positive for a substantial number of guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:08

Property Description

Convenient Location
Located just a short distance from the University of Alabama and McFarland Mall Shopping Center, our Tuscaloosa non-smoking hotel is the perfect choice for both leisure and business travelers.

Modern Amenities
Each room at the Tuscaloosa Centerstone Inn is equipped with a flat-screen cable TV, microwave, and refrigerator for your convenience. Enjoy a safe stay with our provided safety deposit box.

Exceptional Services
Stay connected with our free Wi-Fi, take care of business at the on-site business center, and enjoy the convenience of our launderette, ATM, and 24-hour reception.

Book your stay now and experience the comfort and convenience of Centerstone Inn in Tuscaloosa!

Important information:

Guests must be 21 years of age or older to book a room.

We accept pets under 35 pounds under selected rooms, fees will apply. Contact the property if you have additional questions.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BHM

Location

Guest Reviews

7.4
Based on 690 reviews
Cleanliness: 3
Service: 9.5
Location: 10
Room Quality: 4.2
Amenities: 8.5
Value for Money: 8.5
Food and Beverage: 6.5
Overall Experience: 9
P
Pernell • couple • us
4
2026-11-05 • via Nuitee
H
Heather • solo_traveller • us
6
2026-11-04 • via Nuitee
A
Amia • family_with_children • us
10
Overall great experience
Pros:

The property was located in a good location, wasn't too far from everything. The establishment smelled so good; the rooms were nice, clean, and comfortable. Breakfast hours were from 6a-9a and it was good. Staff were nice and friendly.

Cons:

Didn't have a variety of breakfast options like pancakes or waffles.

2026-11-01 • via Nuitee
B
Brady • couple • us
4
Overall, I was very disappointed with my stay. The condition and cleanliness of the room need serious improvement.
Pros:

The location was convenient, but unfortunately, the room itself did not meet my expectations.

Cons:

The room was nasty and not properly cleaned. The cleanliness was very disappointing, and the room did not feel welcoming or comfortable. I expected a much better standard of cleanliness.

2026-10-31 • via Nuitee
L
Louise • couple • gb
8
2026-10-29 • via Nuitee
L
Leesa • family_with_children • us
8
Pros:

Staff was wonderful, courteous and helpful. Breakfast was wonderful!

Cons:

Room was decaying. Window broken, ceiling pealing, beds had weird metal handles that got in the way. Mattresses were too small for bed fram.

2026-10-26 • via Nuitee
G
Gina • family_with_children • us
2
2026-10-26 • via Nuitee
K
Kristyn • couple • us
1
Worst experience I have ever had at a hotel and we travel A LOT!!
Pros:

I’ve already called booking.com and filed a complaint detailing how appalling, filthy, disgusting, absolutely horrible the room was. And the front desk and manager of this establishment was the absolute worst customer service I’ve ever encountered. They did absolutely nothing to help the situation. The manager is rude, argumentative and should not be running a hotel. I also filed a formal complaint with Best Western corporate.

Cons:

EVERYTHING!! The manager and a few members of the front desk should be fired for their behavior.

2026-10-23 • via Nuitee
S
Sandra • family_with_children • us
10
2026-10-22 • via Nuitee
K
Karena • couple • us
3
We did not stay more than 20 minutes and decided to go somewhere else. Couldn’t stay in there with the mold and had a ba
Cons:

There was mold in the corners of our room, stained pillow cases, and obvious dirt in the bed frame track. Floor didn’t look like it had been swept or mopped and bathroom didn’t look clean.

2026-10-19 • via Nuitee
L
Lisa • couple • us
8
short, safe, and minimal needs met
Pros:

location

Cons:

cost for two nights for a nothing special place. (Ball game weekend and I expect to pay more but the cost vs value is not equal)

2026-10-15 • via Nuitee
G
Gennie • extended_group • us
8
2026-10-11 • via Nuitee
J
Jackie L • solo_traveller • us
10
Pros:

Security and Quite

Cons:

The Hot Breakfast was COLD.

2026-09-16 • via Nuitee
B
Brittney • couple • us
10
Pros:

Everything

Cons:

I rather not say because the supervisor took care of it!

2026-09-14 • via Nuitee
J
Justin • family_with_children • us
5
Pros:

Room was nice and cold.

Cons:

Pet fee (over half of what we paid to stay & my dogs stayed in a crate)
No working ice machine, water didn’t get hot, poor breakfast, no coin machine at laundry mat, rooms weren’t exactly clean, sheets were. Throw pillows instead of bed pillows.

2026-09-09 • via Nuitee
K
Kayle • couple • us
6
Pros:

Beds are comfy! Most of the staff were very nice and helpful.

Cons:

We had an issue our last night. Someone from their staff came in and used our restroom and left it for us to clean up. Which was unable to be cleaned. They did switch us to a different room, but it was so late at night we ended up having to move our travel day to get back home the next day by MANY hours. All in all, I’m disappointed nothing more was done. I have reached out to a manager but no response.

2026-09-08 • via Nuitee
D
David • family_with_children • us
9
Very well-pleased, fair rate, great tiime to catch up with family!
Pros:

Staff was friendly, nice sleep, close to restaurant, close to stadium

Cons:

nothing all good !

2026-09-07 • via Nuitee
S
Stephen • couple • us
1
Look for other options
Pros:

Very rude staff

Cons:

Not clean

2026-09-07 • via Nuitee
L
Lakiva • extended_group • us
5
Never stayed at a best western the small was like cheese mixed with Christmas
Pros:

How close it was for what i was doin for the day

Cons:

The smell

2026-09-06 • via Nuitee
R
Ron • solo_traveller • us
1
2026-09-05 • via Nuitee