SureStay Hotel by Best Western Chula Vista San Diego Bay

Hotels
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SureStay Hotel by Best Western
7.9 (1267 reviews)
699 E Street , Chula Vista , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Express check-in/check-out
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Clean location
Convenient amenities
Cons:
Issues with service
Noise complaints

Categories

Cleanliness
7.11
Some reviews mentioned issues with bedbugs, but overall cleanliness was acknowledged.
Service
7.58
Mixed reviews, with some mentioning poor service at night; improvements needed.
Location
8.62
Frequent praise for the location, close to transport and eateries.
Room Quality
7.57
Generally comfortable but noted issues like noise and cleanliness.
Amenities
8.6
Amenities mentioned positively, including breakfast and parking.
Value for Money
8.06
View of good value primarily due to included amenities.
Food and Beverage
7.11
Reviews indicated limited variety in breakfast options.
Overall Experience
8.58
Positive experiences highlighted overall comfort and cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 08:58

Property Description

Convenient Location
SureStay Hotel by Best Western Chula Vista San Diego Bay is ideally situated just a 30-minute drive from Tijuana, Mexico, offering easy access to both urban excitement and coastal relaxation.

Modern Amenities
Each room is equipped with free WiFi, a flat-screen satellite TV, a microwave, a refrigerator, and a coffee machine, ensuring a comfortable stay with all the conveniences of home.

Relaxation and Convenience
Guests can unwind in the year-round outdoor swimming pool and hot tub, while the 24-hour front desk, laundry facilities, and vending machines cater to all their needs during their stay.

Book your stay at SureStay Hotel by Best Western Chula Vista San Diego Bay for a perfect blend of comfort and convenience.

Important information:

Please note: The minimum age to check-in at the property is 21 years of age.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SAN

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.9
Based on 1267 reviews
Cleanliness: 7.11
Service: 7.58
Location: 8.62
Room Quality: 7.57
Amenities: 8.6
Value for Money: 8.06
Food and Beverage: 7.11
Overall Experience: 8.58
C
Calderon • couple • us
8
me gusto y si nesesito volvere
Pros:

limpia la habitacion

2026-03-06 • via Nuitee
T
Trinidad • couple • us
9
2026-03-04 • via Nuitee
P
Pat • extended_group • ie
5
Cheaper than most hotels in the area - for a reason
Pros:

Good location with plenty of restaurants nearby. It was near the Gaylord Pacific Convention Center which was very handy for us.

Cons:

It has been several years since the hotel was updated. I had expected the rooms to be more modern. They were functional but in desperate need of a lick of paint.

2026-03-04 • via Nuitee
G
Guadalupe Bianca • family_with_children • us
6
2026-03-04 • via Nuitee
V
Virginia • family_with_children • us
8
Good
Pros:

Ir was good but they don’t have enough for the guests

Cons:

Not to have clean towels every day

2026-03-03 • via Nuitee
E
Enrique • couple • us
9
Pros:

All good

2026-03-02 • via Nuitee
M
miguel • family_with_children • us
10
Pros:

Everything ok😃

Cons:

Everything ok 😃

2026-03-01 • via Nuitee
J
Jose • couple • us
9
Pros:

Close to the freeway

2026-02-28 • via Nuitee
K
Karen • solo_traveller • us
9
Pros:

Clean

Cons:

Nothing. I really liked it

2026-02-28 • via Nuitee
C
Cunningham • couple • us
7
2026-02-27 • via Nuitee
K
karol • family_with_children • gb
10
2026-02-26 • via Nuitee
G
Grzegorz • family_with_children • pl
5
Pros:

Rozmiar pokoju OK, dobrze zaxiemniony do spania, dobre oświetlenie. Lokalizacja bardzo dobra, blisko do przystanków, obok kilka fast foodów i w niedalekiej odległości sklepy i centrum handlowe.

Cons:

Zapach w pokoju, wygląd łazienki (nie zachęcała do korzystania) oraz wyposażenie, kosmetyki, mydło, szampon, itp. Śniadanie to jakieś nieporozumienie, wcześniejszy pobyt też w sieci Best Western, ale w LA i dlatego wybrałem tą sieć. Cena prawie taka sama, do jedzenia nic na ciepło (jajecznica, ziemniaki, kiełbaski), na ciepło to tylko kawa i tosty. W tym dniu akurat wycieczka do Meksyku do Tijuana i tam coś porządnego zjadłem. Dobrze, że tylko 2 noce, w sumie niepotrzebnie przepłaciłem za hotel ze "śniadaniem"

2026-02-26 • via Nuitee
A
Angelica • family_with_children • mx
1
2026-02-26 • via Nuitee
B
Bernice • solo_traveller • us
6
Good
Pros:

Everything near by

Cons:

Please have us stay downstairs

2026-02-24 • via Nuitee
W
Wood • solo_traveller • us
9
Satisfied
Pros:

Breakfast in the morning is conveinant, Good food

2026-02-23 • via Nuitee
R
Roselyn • family_with_children • us
10
Pros:

The rooms were spacious, the beds were comfortable. The staff was incredibly friendly.

2026-02-23 • via Nuitee
J
Jing • family_with_children • us
8
还不错。
Pros:

总体来说，酒店的放假和位置都不错，附近吃饭也很方便。

Cons:

我们预定了两个房间，一个房间居然没有桌子，还有一个房间浴室下水有问题，一直有积水，感觉非常不好。

2026-02-23 • via Nuitee
R
rosario • couple • us
8
Pros:

Nice area and closed to restaurants

2026-02-22 • via Nuitee
F
FRANCISCO JOSE • family_with_children • mx
8
Muy bien por costo beneficio
Pros:

La ubicación

Cons:

Desayuno

2026-02-13 • via Nuitee
A
Alexis • couple • us
10
2026-02-12 • via Nuitee