SureStay Hotel by Best Western Chula Vista San Diego Bay

Hotels
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SureStay Hotel by Best Western
7.9 (1352 reviews)
699 E Street , Chula Vista , us

listing image 1
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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Express check-in/check-out
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Clean location
Convenient amenities
Cons:
Issues with service
Noise complaints

Categories

Cleanliness
7.11
Some reviews mentioned issues with bedbugs, but overall cleanliness was acknowledged.
Service
7.58
Mixed reviews, with some mentioning poor service at night; improvements needed.
Location
8.62
Frequent praise for the location, close to transport and eateries.
Room Quality
7.57
Generally comfortable but noted issues like noise and cleanliness.
Amenities
8.6
Amenities mentioned positively, including breakfast and parking.
Value for Money
8.06
View of good value primarily due to included amenities.
Food and Beverage
7.11
Reviews indicated limited variety in breakfast options.
Overall Experience
8.58
Positive experiences highlighted overall comfort and cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 08:58

Property Description

Convenient Location
SureStay Hotel by Best Western Chula Vista San Diego Bay is ideally situated just a 30-minute drive from Tijuana, Mexico, offering easy access to both urban excitement and coastal relaxation.

Modern Amenities
Each room is equipped with free WiFi, a flat-screen satellite TV, a microwave, a refrigerator, and a coffee machine, ensuring a comfortable stay with all the conveniences of home.

Relaxation and Convenience
Guests can unwind in the year-round outdoor swimming pool and hot tub, while the 24-hour front desk, laundry facilities, and vending machines cater to all their needs during their stay.

Book your stay at SureStay Hotel by Best Western Chula Vista San Diego Bay for a perfect blend of comfort and convenience.

Important information:

Please note: The minimum age to check-in at the property is 21 years of age.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SAN

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.9
Based on 1352 reviews
Cleanliness: 7.11
Service: 7.58
Location: 8.62
Room Quality: 7.57
Amenities: 8.6
Value for Money: 8.06
Food and Beverage: 7.11
Overall Experience: 8.58
C
Cristian • solo_traveller • us
3
Pros:

Nothing

Cons:

Everything.. 200 a night for nothing special I have stayed at motel 6 better then this.

2026-06-26 • via Nuitee
A
Alberto • solo_traveller • mx
6
2026-06-25 • via Nuitee
C
Cochrane • solo_traveller • us
1
🤦🏻‍♂️
Pros:

🤦🏻‍♂️

Cons:

🤦🏻‍♂️

2026-06-24 • via Nuitee
M
Michele • couple • ca
8
great!
Pros:

Great staff! Location is a block to the trolly very convenient.

2026-06-24 • via Nuitee
L
Leticia • couple • us
2
Did not like it
Pros:

Did not like that the covers where a little dirty

Cons:

The bed was awful we got the bed so that we can rest and the bed is in bad condition

2026-06-24 • via Nuitee
D
Devendra • couple • us
1
Pros:

There was nothing to like about the property

Cons:

The exterior was filthy dirty the stairwell also were broken. The room was horrible.

2026-06-23 • via Nuitee
R
Renee • couple • us
10
2026-06-22 • via Nuitee
A
Alyson • solo_traveller • us
1
2026-06-17 • via Nuitee
R
rodriguez • family_with_children • us
1
Them bed bugs gotta go
Pros:

Nothing

Cons:

There were bed bugs everywhere my husband got so many bites on him

2026-06-17 • via Nuitee
L
Lizet Aguilar • solo_traveller • mx
6
2026-06-16 • via Nuitee
J
Joseph • couple • us
8
I would recommend this motel. Satisfied overall.
Pros:

Behind the counter staff&housekeeping were great.

Cons:

Maybe the only drawback was that the shower water could have been hotter. Luke warm at best, but i was good with that.

2026-06-15 • via Nuitee
J
Jacob • couple • us
10
2026-06-08 • via Nuitee
J
Jose • solo_traveller • us
10
2026-06-03 • via Nuitee
P
Pamela • solo_traveller • ca
7
2026-06-03 • via Nuitee
M
miguel • solo_traveller • us
10
Pros:

Muy buena atención

Cons:

Ningún problema

2026-06-02 • via Nuitee
J
Jose • solo_traveller • us
10
2026-06-01 • via Nuitee
E
Elsa • couple • us
7
It was okay for one night to stay.
Pros:

There were lots of places to go eat.

Cons:

Homeless people around the area.

2026-06-01 • via Nuitee
J
Julio • couple • us
1
It was terrible promised refund for me but never got it
Pros:

The staff is rude and and there’s no breakfast breakfast is not a bowl of fruit and water please fix this if you don’t have breakfast don’t put it on the website another thing someone was knocking on my door at 12:00 am and 1:00 am for no reason me and my wife were scared

Cons:

Everything

2026-05-31 • via Nuitee
C
Contreras • solo_traveller • us
8
2026-05-30 • via Nuitee
A
Arturo • couple • us
7
2026-05-29 • via Nuitee