SureStay Hotel by Best Western Chula Vista San Diego Bay

Hotels
SureStay Hotel by Best Western
7.9 (1381 reviews)
699 E Street , Chula Vista , us

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Clean location
Convenient amenities
Cons:
Issues with service
Noise complaints

Categories

Cleanliness
7.11
Some reviews mentioned issues with bedbugs, but overall cleanliness was acknowledged.
Service
7.58
Mixed reviews, with some mentioning poor service at night; improvements needed.
Location
8.62
Frequent praise for the location, close to transport and eateries.
Room Quality
7.57
Generally comfortable but noted issues like noise and cleanliness.
Amenities
8.6
Amenities mentioned positively, including breakfast and parking.
Value for Money
8.06
View of good value primarily due to included amenities.
Food and Beverage
7.11
Reviews indicated limited variety in breakfast options.
Overall Experience
8.58
Positive experiences highlighted overall comfort and cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 08:58

Property Description

Convenient Location
SureStay Hotel by Best Western Chula Vista San Diego Bay is ideally situated just a 30-minute drive from Tijuana, Mexico, offering easy access to both urban excitement and coastal relaxation.

Modern Amenities
Each room is equipped with free WiFi, a flat-screen satellite TV, a microwave, a refrigerator, and a coffee machine, ensuring a comfortable stay with all the conveniences of home.

Relaxation and Convenience
Guests can unwind in the year-round outdoor swimming pool and hot tub, while the 24-hour front desk, laundry facilities, and vending machines cater to all their needs during their stay.

Book your stay at SureStay Hotel by Best Western Chula Vista San Diego Bay for a perfect blend of comfort and convenience.

Important information:

Please note: The minimum age to check-in at the property is 21 years of age.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SAN

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.9
Based on 1381 reviews
Cleanliness: 7.11
Service: 7.58
Location: 8.62
Room Quality: 7.57
Amenities: 8.6
Value for Money: 8.06
Food and Beverage: 7.11
Overall Experience: 8.58
K
Katrin solo_traveller de
5
Pros:

Die Lage und das Bett waren top

Cons:

Die Empfangsdame wirkte gelangweilt, im Zimmer waren Ablagen und Türgriffe (Badtür) klebrig; das Zimmer roch muffig (Klimaanlage?); der Frühstücksraum und das Frühstücksangebot war für die Anzahl der Gäste zu klein.

2026-08-07 via Nuitee
M
Michael solo_traveller us
9
2026-08-07 via Nuitee
K
Kim solo_traveller mx
1
2026-08-05 via Nuitee
P
Patricia solo_traveller mx
6
Pros:

La ubicación

Cons:

Alfombrado y sucio

2026-08-04 via Nuitee
L
Lilian family_with_children us
10
The staff were friendly, welcoming, and helpful. Great customer service.
Pros:

Great customer service and it was quiet at night.

2026-08-04 via Nuitee
Шевченко family_with_children us
10
2026-08-03 via Nuitee
E
ELIZALDE family_with_children mx
10
2026-08-03 via Nuitee
M
Miriam couple us
1
2026-08-03 via Nuitee
B
Brandy family_with_children us
5
A place to sleep
Pros:

Excellent location, super friendly staff, ample parking

Cons:

Room was not really clean, online property pictures are really outdated, room was a bit musty upon check-in.

2026-08-03 via Nuitee
L
Louie solo_traveller us
9
2026-08-03 via Nuitee
M
Maria couple us
10
2026-08-02 via Nuitee
C
Christian couple us
6
2026-07-25 via Nuitee
J
Jasmine couple us
10
2026-07-23 via Nuitee
R
Ryu solo_traveller us
3
2026-07-22 via Nuitee
C
Cecilia family_with_children mx
9
Pros:

La habitación era cómoda y bien equipada. Con secadora de pelo, plancha, A/C amenidades, etc. La cama también muy cómoda.

Cons:

El estacionamiento creo que fue insuficiente o había mucha demanda y muchos autos, pero sí encontré lugar. El otro detalle a mejorar es el desayuno que se incluye, si bien se entiende que es tipo continental, solo había sobres de avena, cereal (como para niños), pan, manzanas y naranjas. Además de café y leche. En otros lugares ofrecen también yogurts y huevos cocidos o harina para hacer waffles por ejemplo. Lo que quiero decir es que en realidad no ofrece mucho el desayuno y se podría mejorar sin que esto fuera muy oneroso para el hotel. Al menos yogurts por ejemplo.

2026-07-20 via Nuitee
M
Minerva extended_group us
6
Convenient location, but too expensive for the type of room
Pros:

Location

Cons:

Our room smelled so much like marijuana it was difficult to be in the room. Had to open the door and air out the room and use perfume to mask the smell. The cost was overly priced for a low quality and lower tier hotel with a strong marijuana smell that made it uncomfortable to sleep in

2026-07-19 via Nuitee
R
Ramírez De La Merced solo_traveller mx
10
Pros:

La atención de la persona que nos recibió ayer en la tarde fue excelente, fue muy calida y nos habló en español, por ella le pongo un 10

2026-07-16 via Nuitee
M
MANAGBANAG family_with_children us
7
2026-07-14 via Nuitee
R
Randall couple us
4
Disappointed
Pros:

Close to rail

Cons:

Service

2026-07-12 via Nuitee
A
Amor couple mx
10
Estancia perfecta
Pros:

Me gustó la alberca , el tamaño de la cama, la limpieza y la amabilidad de la recepcionista

Cons:

Nada todo estuvo muy bien

2026-07-10 via Nuitee