SureStay Plus Hotel by Best Western Silver City

Hotels
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SureStay Plus Hotel by Best Western
7.9 (208 reviews)
1120 E Us Highway 180 E , Silver City , US
+1 575-534-1111

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Excellent breakfast (varied, high-quality)
Friendly and helpful staff
Good location for Silver City
Clean, odorless rooms reported by several guests
Amenities: pool/spa, ice/vending machines, luggage assistance
Cons:
Inconsistent cleanliness (roaches, stained sheets, dirty showers reported)
Room maintenance issues (old rooms, slow drains, shower head problems, sunk beds)
Perceived poor value / overpriced for condition
Thin walls / noise from neighbors
Occasional rude staff member and unreliable elevator; vending cash-only

Categories

Cleanliness
7
Mixed reports: several guests praised clean, odorless rooms and pool area, but multiple reviews note roaches, stained sheets, dirty showers and slow-draining tubs — overall slightly below target.
Service
8.6
Mostly positive: numerous comments about friendly, helpful and hardworking staff and good front-desk assistance; isolated reports of rudeness reduce the score slightly.
Location
8.5
Frequently described as a good/ideal location for Silver City visits; several guests explicitly called location 'perfect' or 'very good.'
Room Quality
6.6
Mixed: some guests found beds very comfortable, others reported sunk mattresses, wear-and-tear, old rooms, noisy thin walls and maintenance problems (slow drains, shower issues).
Amenities
8.8
Strong praise for breakfast spread, pool/spa, ice/vending machines, luggage carrier and available coffee pots at desk; minor complaints about cash-only vending and occasional elevator unreliability.
Value for Money
6
Several guests explicitly said the property was overpriced or 'not worth the price' for the condition and age of the hotel, lowering perceived value.
Food and Beverage
9.2
Consistent, strong positive feedback: breakfast repeatedly described as 'awesome,' 'one of the best for a hotel,' with many options and good quality.
Overall Experience
8.5
Aggregate impression: many guests report a good stay and plan to return, praising service, breakfast and location, though notable cleanliness and value concerns temper the overall score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:08

Property Description

Modern Amenities
SureStay Plus Hotel by Best Western Silver City provides guests with modern amenities in every room, including air conditioning, flat-screen TVs, and free toiletries. The rooms are designed to ensure a comfortable stay for all guests.

Leisure Facilities
Guests can unwind and relax at the indoor pool or on the terrace, perfect for enjoying the sunny days. For those looking to stay active, the hotel also offers a gym to cater to fitness needs during their stay.

Convenient Services
With a 24-hour front desk, concierge service, and free private parking, guests can expect convenience and assistance throughout their visit. Additionally, the business center is available for any work-related needs during their stay.

Book your stay at SureStay Plus Hotel by Best Western Silver City for a relaxing and convenient experience.

Important information:

The spa/pool facilities will be closed from December 26, 2025 to January 02, 2026.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ELP

Location

Guest Reviews

7.9
Based on 208 reviews
Cleanliness: 7
Service: 8.6
Location: 8.5
Room Quality: 6.6
Amenities: 8.8
Value for Money: 6
Food and Beverage: 9.2
Overall Experience: 8.5
B
Beth • couple • us
7
Great value in Silver City
Pros:

Location was perfect for exploring the area and it’s pet friendly.

2026-11-01 • via Nuitee
R
Robert • couple • us
8
2026-10-27 • via Nuitee
L
Lyslie • couple • us
10
Great place to stay!
Pros:

The room was spacious and accommodated our needs. The AC was GREAT! We even appreciated the AC machines running in the hallways! Liked the fact that there were ice machines, vending machines and soda machines on every floor. Having a luggage carrier readily available in the lobby was very helpful. Being able to get a small coffee pot from the front desk was great! We will stay here again on our next trip to Silver City.

Cons:

No coffee pots in the room.

2026-09-13 • via Nuitee
E
Edward • couple • us
9
Great stay
Cons:

It ended too early

2026-09-10 • via Nuitee
M
Maria Teresa • solo_traveller • mx
9
Pros:

It was nice and clean. Employees were kind.

Cons:

Daily cleaning to the room was not done

2026-09-08 • via Nuitee
C
Chacara • solo_traveller • us
10
Pros:

The bed was so comfy I wish I had one like that at home

2026-09-04 • via Nuitee
J
Jesus • couple • us
8
Pros:

It was a good meal. There were several options tochoose from.

Cons:

Extended breakfast hours on Sundays.

2026-09-02 • via Nuitee
A
Alliyah • couple • us
10
2026-09-02 • via Nuitee
F
Farnell • couple • us
6
Met our expectations for a simple stay.
Pros:

The staff were very nice and accommodating.

Cons:

Thin walls meant that neighbors could be heard.

2026-08-25 • via Nuitee
R
Richard • couple • us
10
Definetly satified!
Pros:

breakfast was one of the best for a hotel. many options. great spread. Location was perfect.

Cons:

i was happy with everthing no complaints about anything.

2026-08-13 • via Nuitee
D
Denise Joy • couple • us
10
2026-08-12 • via Nuitee
K
Karen • solo_traveller • us
9
Pros:

Friendly staff, clean and comfortable

2026-08-10 • via Nuitee
F
Frank • couple • us
8
over all a good stay this was my first time in Silver City and would use this lodging again.
Pros:

Over All The Location was very good , clean every thing worked all except one thing the Bath tub drain was very slow draining possibly a lot of hair trapped in the drain it should be taken care of the tub filled up to 1/3 full after my shower as well as the shower head needed cleaning or replacement it sprayed water every where on certain settings. All else was very good and no problems.

Cons:

The items mentioned above needed repair inspection.

2026-08-03 • via Nuitee
D
David • solo_traveller • us
7
2026-07-21 • via Nuitee
J
James • family_with_children • us
10
AWESOME
Pros:

Breakfast was AWESOME...fruit omelets beacon potatoes waffles cereal pastries juice coffee.
Rooms clean and odorless from previous use. Pool and spa area clean and inviting. Definitely will promote this hotel for staying in the Silver City area.

Cons:

N/A

2026-07-20 • via Nuitee
R
Robert Scott • couple • us
1
Investment and modernization
Pros:

Nothing

Cons:

The hotel is so old that I think my great-great-grandparents spent their honeymoon there. I think they should invest in modernizing it; we paid $250 a night for a hotel that is so old and far from modern.

2026-07-20 • via Nuitee
C
Chase • family_with_children • us
7
2026-07-11 • via Nuitee
D
Daniel • family_with_children • us
8
2026-06-26 • via Nuitee
B
Brad • couple • us
9
2026-06-23 • via Nuitee
D
Darin • couple • us
5
Pros:

It was available

Cons:

Showers were dirty, no water pressure, sign an extra sheet of paper to not smoke in the room and everything in the room smells like smoke. Elevator works when it wants to. Vending machines are cash only and there’s no ATM

2026-06-18 • via Nuitee