Crowne Plaza Cabana Hotel by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
7.8 (548 reviews)
4290 El Camino Real , Palo Alto , US

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great service
Convenient location
Cons:
Food quality issues
Room and amenity maintenance problems

Categories

Cleanliness
7.6
Several reviews highlight cleanliness but also mention issues; average cleanliness was acceptable for a dated hotel.
Service
9.56
Multiple positive mentions of staff friendliness and service quality.
Location
8.6
Convenient location with easy access to restaurants, though not heavily emphasized.
Room Quality
8.05
Rooms are spacious but have multiple reported issues such as outdated features and no hot water.
Amenities
7.09
Amenities are limited and some like the A0A walk-in shower were unavailable, reducing overall appeal.
Value for Money
7.55
Parking fee noted as a downside; overall value is average for the experience offered.
Food and Beverage
5.6
Food was described unsatisfactorily, with specific incidents leading to illness.
Overall Experience
8.37
Overall the experience was mixed; great service but significant issues with rooms and food.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 00:58

Property Description

Convenient Shuttle Service and Proximity to Attractions
Located in Palo Alto, California, the Crowne Plaza Hotel offers free shuttle service to nearby attractions. Guests can easily visit Paramount's Great America theme park and explore the area within a 5-mile radius.

Comfortable Accommodations and Dining Options
Each guestroom at the hotel features complimentary high-speed internet and a mini-refrigerator for convenience. The on-site 4290 Bistro and Bar serves delicious meals throughout the day, ensuring a satisfying dining experience for guests.

Recreational Facilities and Nearby Activities
Guests can unwind by the outdoor pool and whirlpool or stay active in the 24-hour fitness center. Additionally, golfing, shopping, and hiking opportunities are just a short distance away, with Stanford University and Thomas Fogarty Winery easily accessible for exploration.

Experience convenience, comfort, and recreation at Crowne Plaza Hotel Palo Alto. Book your stay now!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SJC

Location

Guest Reviews

7.8
Based on 548 reviews
Cleanliness: 7.6
Service: 9.56
Location: 8.6
Room Quality: 8.05
Amenities: 7.09
Value for Money: 7.55
Food and Beverage: 5.6
Overall Experience: 8.37
S
Sharon • solo_traveller • gb
8
Pros:

clean, convenient

Cons:

breakfast wasn’t great

2026-10-27 • via Nuitee
H
Hiromitsu • couple • jp
8
バリューある泊まり
Pros:

従業員がとても感じ良かったです。
立地は便利なところにあり、楽でした。

Cons:

少しカーペットが古くなってきてますね。

2026-10-25 • via Nuitee
V
Victoria • solo_traveller • gb
8
2026-10-21 • via Nuitee
R
Renato • solo_traveller • br
10
2026-10-13 • via Nuitee
W
william • solo_traveller • us
10
Pros:

After staying at many different hotels in palo alto, crown plaza has become my favorite. The staff here treat me always treats me very well,every time I stay there. I work construction and work alot at stanford hospital and LPCH.when we have shut downs I stay at crown plaza .when I check in its after working 12 hours in my work clothes and unlike the other hotels in the area I get treated with respect and have received upgrades and great rooms.unlke the others

Cons:

That i can't stay longer

2026-10-08 • via Nuitee
S
Sue • extended_group • us
10
Friendly
Pros:

I have stayed at this hotel for the past 50 years. Always friendly and clean!

2026-10-08 • via Nuitee
C
Carol • couple • au
9
2026-09-13 • via Nuitee
J
Jamie • couple • us
6
2026-09-06 • via Nuitee
S
Stephanie • solo_traveller • us
10
Wonderful! The staff always make my stay enjoyable.
Pros:

Close to where I need it

Cons:

More food choices for vegans and vegetarians please!

2026-08-31 • via Nuitee
I
Ihor • solo_traveller • ua
1
Cons:

Considering the price of around $360 USD per night, I was very disappointed that the hotel also charged an additional $22 per night for parking.

The breakfast schedule shown on Booking.com was not accurate for the weekend, which caused additional inconvenience.

The biggest issue was getting an invoice. The hotel told me they could not provide an invoice because the reservation was made through Booking.com and that they only provide invoices for direct bookings. However, Booking.com states that guests should contact the property to receive an invoice. I explained this to the hotel staff, but they were not helpful and did not make any real effort to resolve the situation.

For a hotel in this price range, I expected much better customer service and clearer communication.

2026-08-31 • via Nuitee
D
Daisuke • solo_traveller • jp
6
2026-08-27 • via Nuitee
O
Ortega Rubio • couple • us
1
2026-08-22 • via Nuitee
W
Wayne Lin • family_with_children • us
10
2026-08-21 • via Nuitee
T
TARA • couple • us
10
2026-08-19 • via Nuitee
W
Wilcox • extended_group • us
10
Great
Cons:

Everything

2026-08-16 • via Nuitee
T
Theresa • couple • us
9
2026-08-15 • via Nuitee
R
rongL3927QN • Solo travel
10
Great Location, More Amenities, Excellent Customer Service!!
Pros:

The Crowne Plaza Cabana Hotel is located in the Heart of Silicon Valley. This Hotel has a variety of Amenities--24 hr Fitness Center (with a Dry Sauna), a full functioning restaurant that serves Breakfast (Buffet), Lunch, and Dinner, and even has a full functioning bar! The property offers overnight Parking and there is a large Pool (11ft deep) and a Jacuzzi. This Hotel is within 5 miles of downtown Palo Alto , near the Stanford Shopping Center, Stanford University, and the Stanford Hospital. This hotel offers over 27,000 sq feet of meeting space ideal for businesses, weddings, bat mitzvahs, birthdays, anniversaries, and fundraisers. It is the ideal location for the business traveler as well as for families looking for a weekend getaway or mini-Vacation...!

2026-08-08 • via Tripadvisor
S
Shahnaz • extended_group • us
8
2026-08-08 • via Nuitee
J
Jeannette • extended_group • us
9
Easy to relax and enjoy ourselves.
Pros:

The room was spacious, clean, and well appointed. Breakfast great in variety and quality; we lingered in conversation.

Cons:

The dining room and menu were unappealing for dinner.

2026-08-07 • via Nuitee
S
Stephanie • couple • us
8
Pros:

The rooms were clean, the landscaping and parking were well maintained. Ron at the front desk was very helpful with my check in. The beds were wonderfully comfortable.

Cons:

My room did not have a microwave and the hot tub was broken.

2026-08-06 • via Nuitee