Crowne Plaza Cabana Hotel by IHG

The Crowne Plaza Cabana Hotel is located in the Heart of Silicon Valley. This Hotel has a variety of Amenities--24 hr Fitness Center (with a Dry Sauna), a full functioning restaurant that serves Breakfast (Buffet), Lunch, and Dinner, and even has a full functioning bar! The property offers overnight Parking and there is a large Pool (11ft deep) and a Jacuzzi. This Hotel is within 5 miles of downtown Palo Alto , near the Stanford Shopping Center, Stanford University, and the Stanford Hospital. This hotel offers over 27,000 sq feet of meeting space ideal for businesses, weddings, bat mitzvahs, birthdays, anniversaries, and fundraisers. It is the ideal location for the business traveler as well as for families looking for a weekend getaway or mini-Vacation...!

The room was spacious, clean, and well appointed. Breakfast great in variety and quality; we lingered in conversation.

The rooms were clean, the landscaping and parking were well maintained. Ron at the front desk was very helpful with my check in. The beds were wonderfully comfortable.

Cabana has a warm, welcoming atmosphere that makes it easy to recommend. The team works hard to create a positive experience, and their hospitality really stands out. The rooms are clean and comfortable, and the location is convenient for exploring the area or traveling for business. Overall, it's a place where the staff truly makes the difference.

The location, the price, the limited staff.

This was by far the worst hotel experience we have ever had.

We stayed at this hotel for six nights while attending my brother's college graduation. This was supposed to be a special and memorable time for our family, but instead, we spent the entire stay dealing with one problem after another. Every day, we would leave the hotel to attend graduation events or help my son move out of his college dorm, and we would come back exhausted, hoping to rest. Instead, we kept walking into new issues in our hotel rooms.

The first room had many insects right outside the room. We informed the hotel and asked them to please have the insects removed because there was a very high chance they could enter our room. Nothing was done. As a result, the next evening when we came back to our room, it was infested with cockroaches, roaches, spiders, flies, and other insects. They were throughout the bathroom, throughout the bedroom, and even near the beds. At that point, we had no other choice but to be moved to another room.

The second room had a broken toilet flush. After a long and tiring day, we came back to the room only to realize that the toilet was not flushing. A working toilet is one of the most basic expectations in a hotel room. It should not be the guest’s responsibility to check whether a hotel room has a working toilet. The hotel sent workers to our room late at night, past midnight, to try to fix the toilet. They came into the room and worked on it, but they were still unable to fix the issue. Because of that, we had to move again, this time to a third room.

The third room was an ADA room meant for people with disabilities, and it was most likely the dirtiest room we stayed in. The bathroom had almost no space to place our toiletry bags or personal items. While my father was sleeping on the bed, the wallpaper actually came off the wall and on his head. The wallpaper literally ripped off the wall in the hotel room. Once again, we had to call the hotel late at night and ask for workers to come in and fix it. I have videos of workers applying glue to the wall, taping the wallpaper, and blow-drying it back into place.

The night before my son’s main commencement ceremony, we also discovered that the room had no shampoo. Earlier that morning, before leaving for the day, we asked the hotel to please refill the shampoo because it was empty. Instead of refilling it with shampoo, the person who came in filled it with conditioner, so we ended up with two bottles of conditioner and no shampoo. That night, after coming back tired from moving my son out of his dorm room, we called the front desk and explained that both bottles had conditioner. The front desk employee, Valencia, told us that unfortunately the hotel had no shampoo left.

We were shocked. This is a hotel that the manager told us has over 55,000 room nights each year, yet somehow they were saying they had no shampoo available. My father and I were about to leave the hotel past midnight to buy shampoo from a nearby CVS. Before leaving, we stopped by the front desk and asked one more time if they were sure there was no shampoo. Another person at the front desk then said they did have shampoo and handed us five small travel-size shampoo bottles.

We never imagined that we would have such a terrible experience during my son’s college graduation. We dealt with insects, an infested room, multiple room changes, a broken toilet, late-night maintenance workers, a dirty ADA room, wallpaper falling off the wall near my father’s head, and even a hotel claiming they had no shampoo the night before commencement.

This entire stay was stressful, frustrating, and completely unacceptable. I would never stay at this hotel again, and I would never recommend it to anyone. Please stay away from this hotel.

Very close to downtown Palo Alto

The pool was amazing and the staff was more than courteous helping celebrate my friend's birthday.

**Crowne Plaza Palo Alto Review**

**Overall: 4.5/5** – Very satisfied with my stay.

**Location:** 5/5
Extremely convenient to Stanford University. Short drive and easy access.

**Atmosphere:** 4/5
Modern and comfortable public areas.

**Rooms:** 4.5/5
Clean, comfortable, and well-maintained.

**Value:** 4.5/5
Good value, especially with IHG Diamond member benefits.

**Cleanliness:** 5/5
Excellent – rooms were cleaned promptly every day.

**Noise Level:** 4/5
Quiet enough for a good night’s sleep.

**Service:** 5/5
Outstanding front desk service. I arrived early for a morning online meeting and they accommodated an early check-in so I could join my 11:30 meeting without issues. Very helpful team.

**Amenities:** 4.5/5
Diamond member breakfast was delicious and well-stocked. Parking was very convenient.

Highly recommend this hotel for Stanford visits or business trips in the Palo Alto area!

Great location and great value

public spaces

Nada

We liked the hotel except the AC wasn’t working properly overnight

Cleanliness