Crowne Plaza Cabana Hotel by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
7.8 (438 reviews)
4290 El Camino Real , Palo Alto , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great service
Convenient location
Cons:
Food quality issues
Room and amenity maintenance problems

Categories

Cleanliness
7.6
Several reviews highlight cleanliness but also mention issues; average cleanliness was acceptable for a dated hotel.
Service
9.56
Multiple positive mentions of staff friendliness and service quality.
Location
8.6
Convenient location with easy access to restaurants, though not heavily emphasized.
Room Quality
8.05
Rooms are spacious but have multiple reported issues such as outdated features and no hot water.
Amenities
7.09
Amenities are limited and some like the A0A walk-in shower were unavailable, reducing overall appeal.
Value for Money
7.55
Parking fee noted as a downside; overall value is average for the experience offered.
Food and Beverage
5.6
Food was described unsatisfactorily, with specific incidents leading to illness.
Overall Experience
8.37
Overall the experience was mixed; great service but significant issues with rooms and food.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 00:58

Property Description

Convenient Shuttle Service and Proximity to Attractions
Located in Palo Alto, California, the Crowne Plaza Hotel offers free shuttle service to nearby attractions. Guests can easily visit Paramount's Great America theme park and explore the area within a 5-mile radius.

Comfortable Accommodations and Dining Options
Each guestroom at the hotel features complimentary high-speed internet and a mini-refrigerator for convenience. The on-site 4290 Bistro and Bar serves delicious meals throughout the day, ensuring a satisfying dining experience for guests.

Recreational Facilities and Nearby Activities
Guests can unwind by the outdoor pool and whirlpool or stay active in the 24-hour fitness center. Additionally, golfing, shopping, and hiking opportunities are just a short distance away, with Stanford University and Thomas Fogarty Winery easily accessible for exploration.

Experience convenience, comfort, and recreation at Crowne Plaza Hotel Palo Alto. Book your stay now!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SJC

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs USD 15 per day.

Location

Guest Reviews

7.8
Based on 438 reviews
Cleanliness: 7.6
Service: 9.56
Location: 8.6
Room Quality: 8.05
Amenities: 7.09
Value for Money: 7.55
Food and Beverage: 5.6
Overall Experience: 8.37
A
Aliyah • family_with_children • us
1
2026-04-03 • via Nuitee
G
Ghurmallah • couple • sa
10
2026-03-29 • via Nuitee
J
Jiehua • extended_group • us
8
2026-03-27 • via Nuitee
T
Trek41549732330 • Business
8
Still a great stay
Pros:

Nice hotel, very clean. Seems like it is in a bit of a state of disrepair though. Smal things broken here and there that need to be repaired or upgraded.

2026-03-23 • via Tripadvisor
A
Alisa • family_with_children • us
7
All in all good value, safe location, reasonable rates. The hotel also offers activities.
Pros:

Clean facilities, helpful staff. Walkable neighborhood near Fisherman's Warf.

Cons:

No pool :(

2026-03-20 • via Nuitee
M
Monica • couple • us
10
2026-03-19 • via Nuitee
Q
Q6506HJalyssap • Family
10
Wonderful Service! Thank u Puja, Telesia, Frank!!
Pros:

We visited for the day as a family – my husband, our kids, and our infant – and the staff was phenomenal from start to finish. Everyone we interacted with was warm, welcoming, and went out of their way to make us feel truly valued as guests. I especially want to thank particular staff- Telesia, Puja & Frank Zolotoff.
As a nursing mother, I especially appreciated how accommodating and understanding the team was. They were thoughtful about our baby’s needs and made sure we were comfortable, which made a huge difference in our experience. It’s not always easy traveling with little ones, but the staff’s kindness and flexibility helped everything go smoothly.
Because of the exceptional service and genuine hospitality we received, we will definitely be back and will gladly recommend this hotel to friends and family.

2026-03-17 • via Tripadvisor
Y
Yasmin • couple • us
8
Pros:

Neeah was helpful

2026-03-11 • via Nuitee
R
Rakes • solo_traveller • us
6
Pros:

Location

Cons:

Wall Paper Loose on walls
HVAC nor working properly

2026-03-06 • via Nuitee
S
Stephen • couple • us
8
2026-03-04 • via Nuitee
P
P8116BEdavidt • Business
6
Older hotel/Inn conveniently located
Pros:

Location was good, being near the office we wanted. The rooms are dated and the A/C system left the room too warm. The bathroom was very small. The bed was comfortable, the TV functional, and the Wifi was working without a hitch. The restaurant was simple and functional for breakfast. The lobby was clean and the staff was friendly.

2026-02-27 • via Tripadvisor
C
ceernotte • Business • Mukilteo, Washington
8
Crown plaza Palo Alto
Pros:

All good, except breakfast was low quality.

2026-02-26 • via Tripadvisor
C
Candice • couple • us
10
2026-02-24 • via Nuitee
D
Dona • solo_traveller • us
7
Pros:

Comfortable, clean, at a pretty good price

2026-02-24 • via Nuitee
F
Fearless18209065571 • Couples • Fremont, California
10
Excelente
Pros:

Beautiful place, clean, no shampoo but is ok

2026-02-23 • via Tripadvisor
A
arlidawer2018 • Family • Chicago, Illinois
8
Needs new beds, but pleasant
Pros:

The room was nice and clean. The hotel is a bit dated, beds are shot and is a bit further out. Staff is friendly and space is pleasant.

2026-02-22 • via Tripadvisor
R
Robin • family_with_children • us
8
2026-02-14 • via Nuitee
C
carolynpM799HS • Solo travel • Bakersfield, California
10
It was a r&r experience.
Pros:

It is a very opulent hotel. I had R&R while sleeping on the comfortable king mattress. My king bedroom had a rattan chair that accentuated the room.

2026-02-07 • via Tripadvisor
N
N7406FIelizabethh • Friends getaway
8
Will definitely return
Pros:

location proximity to Stanford was key for this trip and the hotel is in a perfect spot. The staff were very professional and friendly and the room was clean and well-spaced. The bar / restaurant is convenient and the food is good, especially the appetizers. The atmosphere is geared towards business professional, which is perfect for that location.

2026-02-07 • via Tripadvisor
J
JM06600 • Business
10
Clean and comfortable stay
Pros:

I had a comfortable stay at the Crowne Plaza Cabana Palo Alto. The hotel feels more relaxed than most business hotels in the area, especially around the pool and courtyard, which is a nice bonus. The room was clean, quiet, and spacious. The staff was friendly and helpful throughout the stay, which made everything easy. Location is convenient for Stanford and nearby offices, and parking was simple. Overall, it is an easy, low-stress place to stay and a solid choice if you want comfort without fuss.

2026-01-26 • via Tripadvisor