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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Terrace
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Family rooms
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Garden
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Hiking
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Airport shuttle
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Safety deposit box
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Bar
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Fax/photocopying
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Tour desk
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Horse riding
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Golf course
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Car hire
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Sauna
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Dry cleaning
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Breakfast in the room
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Packed lunches
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Spa/wellness center
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Babysitting/child services
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Non-smoking throughout
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Private parking
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Outdoor pool
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Sun terrace
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Airport shuttle (additional charge)
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Shared lounge/TV area
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Parking garage
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Shuttle service (additional charge)
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Concierge service
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Special diet menus - on request
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Grocery deliveries
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Wheelchair accessible
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Allergy-free room
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Kid meals
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Snack bar
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Lockers
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Pool with view
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Electric vehicle charging station
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Toilet with grab rails
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Public transport tickets
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Kid-friendly buffet
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Evening entertainment
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Pool bar
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Emergency cord in bathroom
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Shuttle service (free)
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Outdoor furniture
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Sun loungers or beach chairs
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Picnic area
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Wine/champagne
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Sun umbrellas
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Airport drop off
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Airport pick up
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Fruits
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Pet bowls
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Steam room
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Fitness/spa locker rooms
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Pet basket
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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24-hour security
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Delivered food - securely covered
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Walking tours
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Breakfast takeaway containers
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Key card access
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Bike tours
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Tour/class on local culture
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Mobile app for room service
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Live music/performance
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Themed dinner nights
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Broadcast Live sport events
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Temporary art galleries
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Pub crawls
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Cooking class
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Aerobics
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Stand-up comedy
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Bingo
Review Highlights
Categories
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Property Description
Luxurious Accommodation and Amenities
The Hilton Sandton, nestled in the bustling business district of Sandton, offers a blend of sophistication and convenience. Guests can indulge in city or garden views from the modern rooms, enjoy the on-site fitness center, swimming pool, and tranquil landscaped gardens.
Culinary Delights and Entertainment
Start your day with a delectable breakfast at the Tradewinds Restaurant, savor Japanese cuisine at Lotus Teppanyaki and Sushi Bar, or unwind with a drink at Faces bar or the poolside gazebo bar. With 24-hour room service, your cravings are always catered to.
Event Spaces and Nearby Attractions
From conferences to banquets, the Hilton Sandton provides versatile event facilities for up to 1000 guests. Explore nearby attractions like the Apartheid Museum and Lion Park, or take advantage of the free shuttle service to key locations. Book your stay now for a memorable experience.
Please note, guests are required to show a photo ID and credit card upon check-in. The credit card must match the one used to guarantee the booking.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Location
Guest Reviews
Excellent stay good breakfast and meals. Room were clean and services are excellent. Welcoming concierge and shuttle service
Hotel is close to the mall and Nelson Mandela Square. The complementary shuttle service to and from the mall made everything so much easier. Wonderful breakfast with a couple of options to choose from. All the essentials were in the room- iron, blower, teas etc
Chef Frank and Flora took care of me at the breakfast. Trust the chef, best omelet I have ever had.
The NH was a nice stay. We were only here for a short time, but it was nice nonetheless. Everyone was so friendly.
Clean, spacious, quiet
Nothing
We were her for a short period but the staff has been amazing especially Betty Mahlangu was absolutely amazing. She was friendly, accommodating and exceptionally helpfully. We will definitely be back because of her.
Staff were exceptional, special thank you to Lunga!!
Room and shower very neat and comfortable.
The noise was unbearable couldn’t rest properly
Formal Complaint – Unacceptable Stay at NH Hotel Sandton
I am writing to formally express my disappointment regarding the unacceptable experience my husband and I had during our stay at NH Hotel Sandton on the night of 31 July, which was meant to be a special celebration for our anniversary.
At approximately 7:00 a.m. on Saturday morning, we were abruptly woken by extremely loud construction noise. The noise was so severe that it genuinely sounded as though the building was collapsing. I woke up screaming and had to wake my husband. The sound was comparable to having our heads inside a washing machine running at full speed and continued relentlessly until we checked out.
We contacted reception three times requesting that a manager come to our room. It was only after my husband became understandably frustrated that Pierre, the duty manager, eventually attended to us. By that stage, I had developed a severe headache, became dizzy, and started vomiting due to the constant noise. I have multiple video recordings from our room that clearly demonstrate how excessive the noise was. Even with the television on, the construction noise completely overpowered everything.
Pierre advised that there was nothing he could do because higher management had authorised the construction work. He further stated that he would discuss the matter with the General Manager on Monday and personally contact us. To date, no one has contacted us, forcing us once again to chase the hotel for assistance.
The disturbance was not limited to our room. The same unbearable noise could be heard throughout the hotel, including in the breakfast area, making it impossible to enjoy what should have been a relaxing anniversary morning. I was so unwell that I could barely eat breakfast.
What is most concerning is that we contacted the hotel twice before making our reservation to enquire about pricing and our stay. At no stage were we informed that major construction work would be taking place during our visit. Had we been made aware of this, we would never have booked the hotel for such an important occasion.
It is completely unacceptable to accommodate paying guests under these conditions without prior disclosure. This demonstrates a serious lack of consideration for your guests and falls far below the standard expected of a hotel of this calibre.
This was, without question, the worst hotel experience we have ever had. Our anniversary was completely ruined, and we believe the hotel failed in its duty to provide a comfortable and peaceful environment or to communicate known disruptions before accepting our booking.
I request that this matter be investigated as a priority and that we receive a formal response addressing:
* Why guests were not informed of the extensive construction before booking.
* Why rooms continued to be sold despite the excessive noise levels.
* Why the promised follow-up from management never took place.
* What resolution or compensation NH Hotel Sandton intends to offer for the distress, inconvenience, and ruined anniversary we experienced.
I look forward to your urgent response.
Formal Complaint – Unacceptable Stay at NH Hotel Sandton
I am writing to formally express my disappointment regarding the unacceptable experience my husband and I had during our stay at NH Hotel Sandton on the night of 31 July, which was meant to be a special celebration for our anniversary.
At approximately 7:00 a.m. on Saturday morning, we were abruptly woken by extremely loud construction noise. The noise was so severe that it genuinely sounded as though the building was collapsing. I woke up screaming and had to wake my husband. The sound was comparable to having our heads inside a washing machine running at full speed and continued relentlessly until we checked out.
We contacted reception three times requesting that a manager come to our room. It was only after my husband became understandably frustrated that Pierre, the duty manager, eventually attended to us. By that stage, I had developed a severe headache, became dizzy, and started vomiting due to the constant noise. I have multiple video recordings from our room that clearly demonstrate how excessive the noise was. Even with the television on, the construction noise completely overpowered everything.
Pierre advised that there was nothing he could do because higher management had authorised the construction work. He further stated that he would discuss the matter with the General Manager on Monday and personally contact us. To date, no one has contacted us, forcing us once again to chase the hotel for assistance.
The disturbance was not limited to our room. The same unbearable noise could be heard throughout the hotel, including in the breakfast area, making it impossible to enjoy what should have been a relaxing anniversary morning. I was so unwell that I could barely eat breakfast.
What is most concerning is that we contacted the hotel twice before making our reservation to enquire about pricing and our stay.
Great service, kutlwano the hostess was great and very kind.
Betutg was amazing at the bar; off the menu cocktails and you have to try her special if you like something strong! She is a gem of the staff. Give her a promotion!
Stayed at this hotel for 1 night and must say i was pleasantly impressed the staff was friendly they rooms are nice and clean staff is efficient and friendly even if the get into the lift they will greet you and be friendly
We got the best and great service from kutlwano the hostess.
I have no complaints, thank you to everyone, from the kitchen to waiter to the front office to housekeeping I mean every NH Staff, I had a great experience that makes me want to come back.
I was served by Kutlwano hostes. The service was extremely excellent. She takes her time to assist clients.
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