Extended Stay America Suites - Buffalo - Amherst

Hotels
•
Extended Stay America Suites
6 (221 reviews)
125 Inn Keepers Lane , Amherst , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Facilities for disabled guests
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Comfortable beds
Polite staff
Cons:
Poor cleanliness
Rundown facilities
Inconsistent service

Categories

Cleanliness
3.83
Multiple reviews indicate poor cleanliness and maintenance of the hotel.
Service
7.8
Mixed feedback; the staff was described as polite, but there were issues with response times.
Location
7.34
Some reviews mentioned the area being decent; however, the general sentiment was mixed.
Room Quality
4.79
Significant complaints about the room condition; it did not match expectations.
Amenities
5.82
Amenities were reported as broken and not fixed in a timely manner.
Value for Money
4.78
Guests felt the price was not justified due to the overall experience.
Food and Beverage
6.83
Basic offerings with complaints about the absence of breakfast.
Overall Experience
6.8
General disappointment, but some positives in staff service were noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 14:58

Property Description

Fully Equipped Kitchen in Every Room
Enjoy the convenience of a fully equipped kitchen in every room, complete with a stove top, microwave, and fridge. Whether you're staying for a few nights or an extended period, you can prepare your meals just like at home.

Complimentary Grab-and-Go Breakfast
Start your day right with our free grab-and-go breakfast, offering a selection of breakfast bars, muffins, hot cereal, coffee, and tea. Perfect for guests on the move or those looking for a quick and easy morning meal option.

Convenient Amenities and Nearby Attractions
Take advantage of our laundry facilities, ironing services, and upgraded bedding for a comfortable stay. Plus, with free WiFi, 24-hour front desk, and proximity to attractions like Niagara Falls State Park and Walden Galleria Mall, your stay with us will be both convenient and memorable.

Book your stay at Extended Stay America - Buffalo - Amherst now for a comfortable and enjoyable experience!

Important information:

Please note that housekeeping services are provided every 14 days. For a stay of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen and more. Fresh towels and linen can be exchanged at the front desk at any time.

Daily housekeeping services are available for an additional fee.

The grab-and-go breakfast served includes breakfast bars, muffins, hot cereal, coffee and tea only.

A valid credit card is required at check-in for payment.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BUF

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for US$0 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

6
Based on 221 reviews
Cleanliness: 3.83
Service: 7.8
Location: 7.34
Room Quality: 4.79
Amenities: 5.82
Value for Money: 4.78
Food and Beverage: 6.83
Overall Experience: 6.8
L
Latz • couple • us
5
2026-01-29 • via Nuitee
L
Latz • couple • us
5
2026-01-29 • via Nuitee
B
Bushra • family_with_children • us
1
It was the worst stay ever $300 for one night with rude staff and terrible service. Absolutely not worth it.
Pros:

Unfortunately, I had a very disappointing experience with this property and can’t say there was anything I particularly liked about it.

Cons:

There was no shampoo, and there was no comforter or blanket prepared for sleeping. Even though I had mentioned I was bringing a child with me, there was nothing provided for the baby to sleep on. It was very disappointing.

2026-01-19 • via Nuitee
J
Jeanne • solo_traveller • us
10
Just needed a little break
Pros:

I loved everything about this place

Cons:

I wish they had coffee 24/7, but I understand

2026-01-19 • via Nuitee
S
Scott • solo_traveller • us
7
2026-01-19 • via Nuitee
G
ganesh • family_with_children • us
4
Cons:

In one room guests were cooking spicy food with door open. The smell was lingering for a couple of days. Hope mgmt recognises such situations and put some restrictions in place

2026-01-15 • via Nuitee
R
Rhonda • family_with_children • us
5
Pros:

Beds comfortable

Cons:

Rundowns

2025-12-18 • via Nuitee
N
Norman • couple • us
5
Pros:

It was quiet, largely.

Cons:

Basic supplies like toilet paper, soap and shampoo were not available until requested. Never did get shampoo.

2025-11-04 • via Nuitee
B
Barbara • friends
2
Pros:

Totally outdated, carpet in the hall was dirty never got vacuumed, sink wouldn’t drain, kitchen tap leaked everywhere when you turned it on.
No ashtrays outside so cigarette butts everywhere.
We asked for extra blanket they didn’t have any.
Breakfast was very very limited.
Fire alarm went off at 1:00 AM and the police were there the next day.
Never stayed here before and will never again.

2025-10-07 • via Nuitee
S
Sean • family_with_children • us
1
Horrible
Pros:

Nothing at all

Cons:

The room was falling apart, bathroom ceiling had a huge water bubble and was leaking, dresser drawer was missing, fridge handles were broken off, the floors were black and haven’t been mopped in so long- our white socks were immediately black. The rooms do not look like the photos. There was never anyone at the desk, we had to get new keys 3x because they stopped working to get in our room. The hallways were SO DARK and smelled horrible. The fire alarm went off at 1am and we had to go outside with 2 kids because someone pulled the alarm. During that time, no employee was to be found. Disappointed in this place especially for the money we paid.

2025-10-07 • via Nuitee
J
John • family
4
Pros:

No airport shuttle available

2025-10-05 • via Nuitee
K
Kathryn
2
Pros:

Felt unsafe

2025-10-04 • via Nuitee
J
Jason • family_with_children • us
1
2025-09-20 • via Nuitee
D
Donald • family_with_children • us
1
Pros:

The area and price that's all.

Cons:

General manager lori was the worst guest relations or management personnel ive ever seen at a hotel and I've lived on the road for the last 15 years..Amenities were broken and we're reported the day we walked through the door, went a month with nothing fixed and then was charged personally for the damages we reported before ever staying a night..corporate even called and gave a chance to correct things and now waiting on the district manager to step in. Could be a really great place and the manager Stephanie was truly amazing and could make this the best hotel around.

2025-09-14 • via Nuitee
M
Melvin
6
Older building reflected in rate, room was good
Pros:

Rented a room with a kitchen. No problems other than a stray bug. Everything works. Can’t comment on maid service, that type of room is serviced every 2 weeks but getting towels/etc was simple. Multiple washers & dryers too. Front desk polite, responded quickly & respectful.

2025-09-09 • via Nuitee
A
Ashok Kumar H • family
2
Pros:

This is a worst hotel. Do not stay here. Not worth the price they are charging. Hotel is dirty and there is no breakfast. 0 out of 10. Thanks!

2025-09-04 • via Nuitee
K
Kayla • couple • us
7
2025-08-31 • via Nuitee
J
Jacinthe aka Jackie
6
Pros:

I feel like the staircase should be locked and only use for exits
For safety and security the outside doors should be locked with the exception of the main entrance and guests can use their card for entrance

2025-08-29 • via Nuitee
S
Satish Kumar
10
Pros:

Nine

2025-08-15 • via Nuitee
M
MD
2
Pros:

The overall stay was disappointing. The property’s condition and facilities were poor, and the area around it did not feel welcoming. Cleanliness was below expectations. The only positive was the staff, who were polite and provided average service, but it wasn’t enough to make up for the overall experience.

2025-08-15 • via Nuitee