Hyatt Place New York City/Times Square

Unfortunately when we were sent to the room, it was not ready, dirty not suitable to stay. But the front desk rapidly gave us a new room that was prepared and gave us 25% discount total of the stay.
The room was small and the bathroom too. But the location and breakfast was great.

Breakfast was terrible, not tasty and either burnt and cold or just cold. Part of the reason we stayed here was the breakfast, total waste of money. Room was more a large closet than a room. The pull out had no support so the flat item we’ll call a mattress sink to the floor. Bar tender left us sitting at a table for almost two hours and never offered a refill or asked if we might want any thing else. Then practically chased us down when we were throwing away our trash, god forbid we forget to pay for a soda when we paid 700 a night for a closet.

We had a bad experience with the concierge who was very unhelpful and had a bad attitude.

The place is great 👍

NYC is dirty city

I was charged 100dollars was deducted from my account as a hold and has not been returned till date. I will sue both hotels.com and Hyatt if I don't get my refund my next week

Very good breakfast

Great place and walking distance from eveything !

The room was neat and clean and the staff was friendly.

This is the first time I am staying in Hayatt, I imagined this hotel in my high grade but the reality is opposite to it. Heavy noises from AC which not allowed us sleep quietly, no lock in bathroom room always have to guard when someone is inside, not working refrigerator, when taking shower all water came out of shower room and had clean manually with towels. After many complaints none of the issues were fixed. Very worst experience and not worth for spending such money, not even near to 2 star hotel. Very bad experience.

The property is in a good location, walking distance to time Square and easy access to the subway. You have a 7-11 at one end of the block and on the other side a good organic coffee service market. Cleaning is upon request, front desk personal are helpful and friendly.The hotel is a little bit pricey for their standard rooms.

It was room for 3. Saga bed was very uncomfortable and didn’t have any blankets. Every 3 days we been asking for blankets, but never get them. Very small room for 3 people. Mostly when sofa was turned to bed. Very small wardrobe and no any shelf’s for clothes and even for laggage.
Breakfast was good.

Excellent

The room was clean and spacious. Very nice breakfast, although it lacked sweet options. One bad thing: we were on the last (26th) floor, and the noise at nighttime coming from within the hotel was unbearable (eg. Air conditioning - also when turned off-, other rooms, etc). No noise from outside. But we could only sleep with earplugs.

Easy check in and the staff was very nice

Clean room, nice staff

This hotel was very convenient. The staff was very friendly and helpful. Smaller size rooms but worth the price. We will stay here again.

Clean

Nice hotel. Breakfast was a great bonus. Selection was good and food was tasty. Rooms are small, but that's to expected. Overall, would recommend.