Hyatt Place New York City - Times Square

Hotels
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Hyatt Place
7.7 (20000 reviews)
350 West 39th St , New York , US

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Excellent, central location close to major sights and transport
Consistently noted cleanliness and tidy rooms
Friendly and helpful staff in many reviews
Good value / strong price-quality relationship mentioned frequently
Breakfast included (convenience) according to some guests
Comfortable rooms mentioned by several guests
Cons:
Breakfast area overcrowded, long queues and limited variety
Rooms are often very small and offer limited privacy
Elevators frequently overcrowded and slow, causing delays
Occasional poor experiences with reception staff
Use of disposable cutlery/plates and waste complaints at breakfast
Some issues with amenities (charged bottled water, bar area bugs)

Categories

Cleanliness
8.8
Multiple reviews explicitly praise cleanliness ("limpieza impecable", "clean rooms", "Muy bien la limpieza"); overall cleanliness is consistently noted as a positive.
Service
8.3
Staff are frequently described as friendly and helpful ("Personal super friendly", "atendimento dos funcionários"), though a few reports note an unpleasant receptionist; overall service leans positive with isolated negatives.
Location
9.5
Location is repeatedly highlighted as excellent and very convenient (close to Times Square, downtown/uptown, transit); this is the strongest, most consistent positive across reviews.
Room Quality
6.5
Rooms are often described as small ("extremely small", "camera un pò piccola"), with occasional comfort positives but some issues with privacy and minor complaints (bugs near bar area); overall room size/privacy lower the score.
Amenities
6
Elevators are frequently cited as overcrowded and slow; breakfast spaces are cramped; some issues noted in bar area and with in-room complimentary water availability (chargeable bottles).
Value for Money
8.4
Several reviews explicitly state good value or good price-quality relation ("Très bon rapport qualité prix", "muy buena relación calidad-precio"), though a few guests feel rooms are small for the price.
Food and Beverage
5.5
Breakfast is the most common criticism: overcrowded, limited variety, some call it "terrible" or "ordinary", use of disposable plates/cutlery and long queues reduce satisfaction; a minority mention abundant buffet.
Overall Experience
8.6
Overall guests report a positive stay driven by excellent location and cleanliness, friendly staff and good value, but experience is tempered by crowded breakfast, elevator delays and small rooms.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-14 03:57

Property Description

Luxurious Accommodations
Hyatt Place New York City/Times Square offers air-conditioned rooms with modern amenities like flat-screen TVs and free WiFi. Guests can enjoy a comfortable stay with a wardrobe, private bathroom, and fridge in each room.

Convenient Facilities
This property boasts a restaurant, a 24-hour front desk, and a shared lounge for guests to relax. Additionally, there is a business centre, vending machines, and an ATM for added convenience during your stay.

Ideal Location
Located in the vibrant Hell's Kitchen district, this hotel is near popular attractions like Times Square and Macy's. Perfect for both leisure and business travelers looking to explore the heart of New York City.

Experience luxury and convenience at Hyatt Place New York City/Times Square. Book your stay now for an unforgettable experience!

Important information:

Early Check-in fees:
Before 12 noon – charged 50 percent of nightly rate
Between 12-3PM – charged $100 fee


Late Check-out fees:
1PM – charged $100 fee
2PM – charged 50 percent of nightly rate
After 2PM – charged full nightly rate


Packages can be delivered to the hotel on behalf of guests:
First two packages are complimentary
Guests are charged a $5 fee per package starting with the 3rd package


Extra Guest Policy:
-First two guests in the room are included in the room rate
-Guests are charged a +$10 fee per person starting with the 3rd personGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGA

Location

Guest Reviews

7.7
Based on 20000 reviews
Cleanliness: 8.8
Service: 8.3
Location: 9.5
Room Quality: 6.5
Amenities: 6
Value for Money: 8.4
Food and Beverage: 5.5
Overall Experience: 8.6
C
Christina • family_with_children • de
8
2026-09-19 • via Nuitee
A
Amel • family_with_children • dz
7
Pros:

Les équipements et le confort

Cons:

Petit déjeuner très maigre par apport le prix

2026-09-19 • via Nuitee
G
Guy • couple • gb
7
We saw most of the things we wanted to see. The hop on off bus was good
Pros:

Ok

Cons:

Bit small no cupboard space for clothes. Breakfast was awful, plastic knife forks and spoons on paper plates and quality of food was rubbish.

2026-09-19 • via Nuitee
A
Alhabsi • solo_traveller • om
10
I had a pleasant and safe time at the hotel
Pros:

I liked the location of the hotel very much

Cons:

-

2026-09-19 • via Nuitee
J
Juan Carlos • solo_traveller • es
7
Pros:

Desayuno estupendo

Cons:

Para ese precio hubiese esperado un baño más limpio. La bañera estaba picada.

2026-09-19 • via Nuitee
E
Eugenio • solo_traveller • ar
7
2026-09-19 • via Nuitee
M
Muhammad Ahmad • family_with_children • gb
9
Good
Pros:

Location, staff and breakfast.

Cons:

In rooms, Bathroom door can be changed.

2026-09-18 • via Nuitee
F
Flavia • extended_group • fr
9
2026-09-18 • via Nuitee
G
Gail • couple • us
10
Work on getting those parking fees down.
Pros:

Great location. Parking to expensive. But hitel was great!!!

Cons:

Parking expenses

2026-09-18 • via Nuitee
O
Oksana • couple • tr
7
2026-09-18 • via Nuitee
K
Kelly • family_with_children • ca
7
2026-09-18 • via Nuitee
S
SILVANA KARINA • extended_group • it
10
Para volver
Pros:

El desayuno excelente y el personal muy amable.

Cons:

Nada para detallar

2026-09-18 • via Nuitee
J
JULIAN • extended_group • pl
4
Pros:

Śniadanie słabe, plastykowe sztućce.

Cons:

Mało miejsca w pokoju. Dostawka kanapy blokuje cały pokój.

2026-09-18 • via Nuitee
C
Carolina • extended_group • co
9
Un verano en Nueva york
Pros:

Me gustó muchísimo, la ubicación muy adecuada y el personal supremamente atento.

Cons:

N/A

2026-09-17 • via Nuitee
A
Alexandre Manussadjian • solo_traveller • br
4
Pros:

Localização boa proximidade da times square. Boa limpeza

Cons:

Quarto extremamente apertado. Vendem quarto como triplo, mas na verdade é um sofá cama em um espaço que quando aberto você nao co segue se mexer, sem.armarios para malas e roupas. Com o sofá aberto frigobar nao abre

2026-09-17 • via Nuitee
B
Berislav • family_with_children • hr
8
2026-09-17 • via Nuitee
Z
Zitzler • couple • de
7
2026-09-16 • via Nuitee
K
Klara • family_with_children • cz
5
Průměrný
Pros:

Jediný velký plus byla opravdu snídaně - bohatý výběr všeho - a vše bylo chutné , chodili jsme hned na 6:30 takze jsme se vyhnuli i davu lidi . Další věc byl skvělý výchozí bod .

Cons:

Vzala jsem pokoj s rozkládacím gaučem - jenže v momentě rozložení gauče se opravdu v pokoji méďa hýbat a stále musíte přes postel přeskakovat …
Co asi ale pro mě bylo nejhorší - noční hluk, když člověk neslyšel jak se napouští vodu do wc , protože k záchodu jsou jen posouvaci dveře , tak strašný zvuk vydává klimatizace - jenže když člověk vypnul klimatizaci - začal strašný jekot s odsávačky nebo co je nad hlavou …

2026-09-16 • via Nuitee
E
Edita • solo_traveller • cz
9
Pros:

Place in centre

2026-09-16 • via Nuitee
L
Lauro Martin • family_with_children • us
8
2026-09-16 • via Nuitee