Free

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Family rooms
Sauna
Private parking

Review Highlights

Pros:
Clean and spacious rooms
Friendly and helpful staff
Cons:
Food variety could be improved
Value perceived as low due to high prices

Categories

Cleanliness
9.25
Several reviews note that rooms were clean and well presented.
Service
9.25
The staff were frequently mentioned as friendly and helpful.
Location
9.25
Many guests appreciated the quiet but accessible location.
Room Quality
9.25
Rooms were described as spacious and well equipped, with some featuring private onsens.
Amenities
9.25
Guests enjoyed the hot springs and onsen facilities.
Value for Money
8.25
Some guests felt the cost was high relative to some aspects, particularly the food.
Food and Beverage
8.25
Food received mixed reviews; some dishes were praised, while others were seen as lacking.
Overall Experience
9.25
Overall, guests expressed satisfaction with their stay and experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 08:16

Property Description

Luxurious Accommodation
Tsukino Yado Sara in Hakone offers a tranquil stay with free WiFi and private hot spring baths. Just a stroll away from key attractions, this hotel provides convenience and comfort for your getaway.

Relaxation and Recreation
Indulge in the rejuvenating hot spring baths and steam room, or unwind in your private kashikiri hot spring bath. Enjoy the serene forest surroundings and explore nearby attractions like Hakone Open Air Museum and Hakone Gora Park.

Comfort and Convenience
Each guestroom boasts modern amenities including a balcony, air-conditioning, and a coffee machine. With barrier-free facilities and delicious dining options on site, Tsukino Yado Sara ensures a seamless and enjoyable stay.

Book now to experience the perfect blend of relaxation and luxury at Tsukino Yado Sara in Hakone.

Important information:

Children under 7 years old are not allowed to stay.

For reservations for 1-night 2-meal plan, shabu-shabu is available on the first night; for those staying 2 consecutive nights or more, a different menu is offered.

Children under 7 years old are not allowed to stay.

Shabu-shabu is available on the first night for reservations of the 1-night/2-meal plan, and a different menu is offered for reservations of 2 consecutive nights or more.

If you wish to park on site, please be sure to inform the accommodations of your vehicle type in advance. Vehicle limitations for on-site parking are 83 in high, 73 in wide, and 217 in long.

Please inform the accommodations facility of the type of vehicle in advance if you wish to use the onsite parking space. Vehicle height, width, and length limits for on-site parking are 83 in, 73 in, and 217 in, respectively.

Translated with DeepL.com (free version)
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Guest Reviews

9
Based on 433 reviews
Cleanliness: 9.25
Service: 9.25
Location: 9.25
Room Quality: 9.25
Amenities: 9.25
Value for Money: 8.25
Food and Beverage: 8.25
Overall Experience: 9.25
S
Szymon • couple • pl
10
Pros:

Great place if you want to relax, the location is perfect, rooms are specious and bathtub on balcony is the high point of it. The best part of stay was definitely the dinner and breakfast, the food was amazing and staff in restaurant was simply the best!

2026-06-26 • via Nuitee
T
Toni • couple • fi
10
Peaceful and relaxing atmosphere
Pros:

The accommodation was elegant and beautiful. Our room was quiet and it was lovely to have an outdoor tub. The public onsen was peaceful and the whole experince at Tsukino Yado Sara was unique and relaxing.

2026-06-17 • via Nuitee
Z
Ziv • couple • il
10
Pros:

Traditional place, very nice room and very good private Onsen.
Traditional breakfast with many dishes

2026-06-16 • via Nuitee
C
Chemuel • couple • mt
4
A ryokan with genuine charm and beautiful presentation, let down by some issues and a level of service that didn’t quite
Pros:

A beautifully presented ryokan with a strong sense of Japanese tradition. The room was comfortable and welcoming, with thoughtful touches like kimonos, pyjamas, and a well-stocked selection of toiletries. The restaurant’s presentation was impressive, and the overall aesthetic of the property was carefully curated. When I was unwell, the staff did make a kind gesture by sending something to the room and providing medicine, which was appreciated.

Cons:

A few issues fell short of what I’d expect at this price point. The bathroom sink was clogged and drained extremely slowly, making basic tasks like washing hands frustrating, and there was no hot water from the toilet sink tap, which is simply not acceptable. At the restaurant, the shabu shabu experience was poorly guided. Staff neither explained the correct cooking times for the wagyu nor mentioned that rice is typically served as an accompaniment, only offering it mid-meal without context. Without any guidance, we unknowingly overcooked the wagyu, completely ruining what should have been the highlight of the meal. For a dish with specific preparation nuances, a brief introduction is not optional at this level, it’s part of the experience. English communication was also limited throughout. When I needed a plug adapter late in the evening, staff were unable to assist and I had to walk to a convenience store at 10:30pm. Finally, I was disappointed to learn that staying even one hour past checkout would have incurred an extra charge, despite being unwell and having both of us completely skipped breakfast. I chose to leave on time, but the lack of flexibility felt ungenerous.

2026-06-16 • via Nuitee
D
Domingo • extended_group • fr
5
hôtel le plus cher du circuit, hôtel décevant !
Cons:

PAS DE PETIT DEJEUNER POUR NOUS CAR NOUS DEVIONS PARTIR TOT A 7 H 15 CAR NOUS AVIONS UN TRAIN A PRENDRE ET PAS DE POSSIBILITE DE DEJEUNER l'horaire étant à 7 h 30 inadmissible pour un hôtel étape et d'autre part tous les hôtels que nous avons faits au japon proposent un petit déjeuner à 6 h 30 / 7 h ???
pas de possibilité de dîner le soir.
Chambre sombre donnant sur une falaise.

2026-06-15 • via Nuitee
R
RISA • couple • jp
10
2026-06-10 • via Nuitee
V
Victoria • couple • br
10
2026-06-07 • via Nuitee
C
CHIAYI • extended_group • tw
10
2026-06-03 • via Nuitee
V
Vladimir • solo_traveller • sk
8
2026-05-31 • via Nuitee
G
Glenn • couple • au
10
Fantastic place and all staff so lovely and helpful - and the outdoor hot bath in our room just magnificent after a long
Pros:

Beautiful place in a beautiful town

2026-05-27 • via Nuitee
S
Sue • couple • au
8
Sara ticked all the boxes as a unique place to stay. Would definitely recommend. Thank you for adding another highlight
Pros:

It was a more traditional Japanese style of accommodation which was a fun experience. Pretty location overlooking the fast running river.

Cons:

The Moon Rest rooftop garden needed garden care & attention.

2026-05-26 • via Nuitee
E
Elise • couple • nl
4
Mooie locatie, personeel kan beter meedenken
Pros:

Personeel denkt niet mee in oplossingen en zijn heel star

Cons:

Meedenken in persoonlijke situatie

2026-05-22 • via Nuitee
M
Machiel • solo_traveller • nl
10
2026-05-22 • via Nuitee
G
Gérard • solo_traveller • fr
7
Pros:

Bel hôtel decor très zen bien situé

Cons:

Petit déjeuner pas servi avant 8h30 tant pis si vous avez un train à 8h00 (courant pendant un voyage) petit déjeuner inclus dans le prix mais pas consommé.....

2026-05-20 • via Nuitee
A
Amit • couple • il
9
The hotel is very nice and the location is perfect. We came with a car and the automatic parking is very nice and comfy.
Pros:

The styling, the hot tub outside on the balcony.

Cons:

Even though the breakfast and diner where very generous, and the staff where very kind and welcoming, the food itself was not the best we had and below our expectations

2026-05-20 • via Nuitee
D
Danielle • couple • us
8
2026-05-19 • via Nuitee
島田 • solo_traveller • jp
7
2026-05-19 • via Nuitee
S
Shlomo • couple • il
6
Cons:

ארוחת בוקר יפנית שאיננו יכולים לאכול, המלון די רחוק מתחנת הרכבת, החדר מאכזב, המקלחון זעיר. הצוות לעומת זאת נחמדים מאד ניסו לעזור בכל מה שיכלו.

2026-05-17 • via Nuitee
M
Monica • family_with_children • us
10
Amazing relaxing and enriching
Pros:

food was amazing. Kind and attentive staff. Altogether a wonderful stay

Cons:

nothing

2026-05-17 • via Nuitee
F
Filip • solo_traveller • be
10
Een oase van rust en luxe.
Pros:

Heel mooie ruime kamers. Is een zo goed als all inclusive hotel. Ik had enkel ontbijt, maar halfpension is mogelijk. Gratis koffie en drankservice. Gratis ijsjes verkrijgbaar. Gratis kleine maaltijd in de avond verkrijgbaar. Publieke en privebaden mogen vrij gebruikt worden. Privebaden wel, indien niet bezet. Heel mooie en rustige rooftoptuin met SmokeArea. Tophotel!!

Cons:

Geen opmerkingen

2026-05-15 • via Nuitee