Homewood Suites by Hilton Philadelphia-Great Valley

Hotels
•
Homewood Suites by Hilton
7.9 (232 reviews)
12 East Swedesford Road , Malvern , US
+1 610-296-3500

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Family rooms
See all facilities

Review Highlights

Pros:
Excellent location — convenient for Malvern and events
Spacious rooms / two-bedroom suites suitable for families
Several staff singled out as very helpful (Anu, Prince)
Repeat guests and recommendations indicate strong points for family stays
Cons:
Cleanliness issues: stained sheets, visible hair, leftover food in refrigerator
Amenity problems: missing towels, broken coffee machine, kitchen appliance issues, spotty Wi‑Fi
Service inconsistencies: some guests experienced shrugging/poor handling and a refused cancellation
Poor breakfast: minimal/low-quality hot food

Categories

Cleanliness
6.5
Mixed to negative: several guests reported visible hair, a stained bedsheet, and leftover food in the refrigerator despite being reported to management.
Service
10
Mixed but many strong positives: multiple mentions of helpful staff (Anu, Prince) and accommodating behavior for repeat guests; isolated reports of rude/shrugging staff and a refused cancellation are noted but overall staff assistance and personal help stood out in several reviews.
Location
10
Consistently praised: multiple guests called the location 'perfect' for Malvern and suitable for families and event stays (e.g., PGA), and several repeat visitors specifically selected this location again.
Room Quality
9
Generally very good: guests praised the room size and two-bedroom suites; some issues noted (sofa bed not installed, AC not cooling below 68°F, kitchen light/fittings problems), but overall room layout and space received strong comments.
Amenities
7
Below expectations in places: missing towels/appliances, coffee machine broken, spotty Wi‑Fi for some, and reports of dryers/towel availability issues and leftover items in fridge lowered this score.
Value for Money
7.7
Mixed: some guests found prices high (notably during events like the PGA) and others called the offering inadequate for the price paid, while repeat guests still chose the property, indicating perceived situational value.
Food and Beverage
4
Negative: multiple comments that breakfast was minimal or 'absolutely awful' and overall breakfast offerings were basic and disappointing to several guests.
Overall Experience
9
Mixed but leaning positive: while there are serious service/cleanliness/amenity complaints from some guests (leading to strong negative impressions), many guests recommended the hotel, praised staff and room configuration, and returned year after year, producing a generally positive overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:08

Property Description

Convenient Location & Nearby Attractions
Situated just off Route 202, the pet-friendly Homewood Suites Philadelphia-Great Valley offers easy access to popular attractions like King of Prussia Mall, Valley Forge National Park, and Penn State University. Corporate offices including Siemens and IBM are also in close proximity.

Comforts of Home & Modern Amenities
Guests can enjoy the convenience of fully equipped kitchens in every suite, a 47'' TV with 34 HD channels, and a complimentary continental breakfast. The hotel also features a free evening reception on Wednesdays, offering a light meal, and a state-of-the-art fitness center.

Pet-Friendly Accommodations
Welcoming both you and your furry friends, this all-suite hotel ensures that all guests, including pets, have a comfortable stay.

Book your stay at Homewood Suites Philadelphia-Great Valley for a perfect blend of convenience and comfort!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHL

Location

Guest Reviews

7.9
Based on 232 reviews
Cleanliness: 6.5
Service: 10
Location: 10
Room Quality: 9
Amenities: 7
Value for Money: 7.7
Food and Beverage: 4
Overall Experience: 9
M
Manoel • solo_traveller • br
9
2026-10-24 • via Nuitee
A
Abdallah • couple • sa
9
2026-10-11 • via Nuitee
C
Charles • solo_traveller • us
10
2026-10-10 • via Nuitee
I
Inna • solo_traveller • il
9
Highly recommend for local stay.
Pros:

Location.facilities, size of room. Anu at reception was very helpful and nice.

Cons:

Every time some other item was missing, like a towel, or kitchen appliance

2026-10-09 • via Nuitee
F
francesca • solo_traveller • us
10
2026-10-07 • via Nuitee
A
abhishek • solo_traveller • ie
8
2026-09-08 • via Nuitee
S
Sylvia • solo_traveller • us
10
Pros:

For the second year we decided to choose and stay at this location. The staff and cleanliness of hotel was great for my family and I. Thank you for all you do to make our stay great!

Cons:

NA

2026-09-07 • via Nuitee
K
Kristin • family_with_children • us
9
2026-08-24 • via Nuitee
A
Allaband • solo_traveller • us
7
2026-08-20 • via Nuitee
C
Chester • couple • us
7
2026-08-12 • via Nuitee
H
Heather • family_with_children • us
10
2026-08-10 • via Nuitee
T
Tiffany • family_with_children • us
10
2026-08-04 • via Nuitee
J
Joanne • family_with_children • us
5
Ok value
Pros:

Room was a great size and perfect location in malvern.

Cons:

We arrived for check in and the staff just shrugged their shoulders and said their system was down so they couldn’t check us in. Some better service, maybe encouraging us to sit and have a drink or anything could’ve been better than just a shrug. Later we stopped by the desk to ask for 2 more towels (only 3 were provided for us despite having 6 people in our suite) and they said they had just put the towels in the dryer so they didn’t have any left. Strange for being a big hotel that they didn’t have 2 towels? They never brought them to us after wards. The room wifi also never worked for us and there was a dirty stain in the bedsheets. (Altho it did look like it had been washed).

2026-08-02 • via Nuitee
A
Anabeliz • couple • us
8
Tranquilo
Pros:

Los cuartos

Cons:

El desayuno puede mejorar !!

2026-07-21 • via Nuitee
F
Francisint • Business • Midlothian, Virginia
2
Bad business
Pros:

I relocate domestic assault victims belongings ni a uhaul across the county. I have stayed in over 300 Hilton products while doing this. On 5 occasions I have had to cancel past the cancelation deadline and the hotel gladly accommodate
I had a crash in the uhaul and called to cancel the room
The refused.

I was able to.get another uhaul and arrived at the hotel much later
My first room was dirty and had had hair visible on the bathroom floor. Second room was ok but AC does not go below 68

This hotel is a joke

2026-07-19 • via Tripadvisor
J
Joan • solo_traveller • us
8
Okay
Pros:

I asked for a room by the elevator and I was given that.

Cons:

The lights in the kitchen/living room did not readily work. Phone line to the front desk was ALWAYS BUSY, like it was purposely off the hook!! Breakfast hot foods were absolutely awful.

2026-07-12 • via Nuitee
J
JEAN-DIEGO • family_with_children • ch
6
Une honte pour ce prix… dommage!
Pros:

Uniquement le personnel, Prince a été généreux en aide et désolé de la situation…

Cons:

La chambre n’est absolument pas appropriée pour 5 personnes! Le sofa bed pas installé, plus de gel douche, machine à café cassée, petite dej ultra basic pour ne pas dire scandaleux… nous avons du demander un matelas gonflable… impossible d’obtenir un upgrade ou quelconque solution à tous nos soucis…

2026-07-06 • via Nuitee
L
Lucille • solo_traveller • us
8
2026-06-21 • via Nuitee
A
Anne • couple • gb
9
2026-06-12 • via Nuitee
M
Michael • solo_traveller • us
6
Pros:

Location

Cons:

Refrigerator had leftover food still in it, that I reported and gave to management on duty.

2026-06-08 • via Nuitee