The Star Grand Hotel and Residences Sydney

Hotels
•
Star Entertainment
8.8 (5201 reviews)
80 Pyrmont Street , Sydney , au
+61297779000

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Lift / Elevator
See all facilities

Review Highlights

Pros:
Location
Service
Room Quality
Cleanliness
Amenities
Cons:
Cleanliness
Food and Beverage
Noise
Pool overcrowding

Categories

Cleanliness
7.94
Several reviews mentioned cleanliness issues, such as dirty bed sheets and dust.
Service
9.41
Positive mentions of staff service, especially during check-in.
Location
9.45
Consistently highlighted as a major positive aspect with great accessibility.
Room Quality
8.9
Mixed reviews; some enjoyed the room quality while others were disappointed.
Amenities
8.93
Facilities mentioned positively but with some service issues at the pool.
Value for Money
8.39
Fairly good value given the positive feedback on extras and amenities.
Food and Beverage
7.94
Dinner service received negative feedback; breakfast not tried.
Overall Experience
9.41
Overall stay experience was very positive, with plans for return stays mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 02:17

Property Description

Luxurious Accommodation at The Star Grand Hotel and Residences Sydney

High-End Dining Options: Indulge in a culinary journey at The Star with a variety of upscale restaurants and bars to choose from, catering to every taste bud.

Modern Rooms and Luxury Suites: Experience ultimate comfort with modern hotel rooms at The Star Grand Hotel and lavish 5-star suites at The Star Grand Residences, complete with private balconies and kitchenettes.

Premium Amenities: Enjoy access to business facilities, on-site parking, a health club with a fitness center, and a heated indoor/outdoor pool for a relaxing stay.

Experience luxury and convenience at The Star Grand Hotel and Residences Sydney. Book now for an unforgettable stay!

Important information:

Please note that there is a 1.15% charge when you pay with a Visa, Mastercard, American Express, etc, credit card and a 0.50% charge when you pay with a debit card. Please note that the property requires a 100 AUD credit card pre-authorisation at the time of check-in to cover any incidental charges or damage to the property. Self-parking is available for an additional charge of AUD 50. Valet parking is available from Sunday to Thursday for an additional charge of AUD 85 and Friday, Saturday and Public Holidays for AUD 95. Note that In-Room Dining requires a minimum spend of $50 AUD. Please note that special conditions apply for reservations of 10 rooms or more. The hotel will contact you with further information. The accommodation prices shown online are for bookings of up to 9 rooms only, regardless of room type. Room rates and booking terms may be different for group bookings, your booking will be cancelled should it exceed the maximum number bookable online. To make a booking of 10 rooms or more, please contact the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYD

Location

Guest Reviews

8.8
Based on 5201 reviews
Cleanliness: 7.94
Service: 9.41
Location: 9.45
Room Quality: 8.9
Amenities: 8.93
Value for Money: 8.39
Food and Beverage: 7.94
Overall Experience: 9.41
S
Sarah-Jane • couple • au
7
Room service was disappointing
Pros:

Clean

Cons:

Over priced

2026-08-15 • via Nuitee
J
Jayden Norm • couple • au
10
2026-08-13 • via Nuitee
F
Faasala • couple • au
10
Pros:

So spacious and clean. Very homey.

Cons:

Our verandah didn’t have a long seated table. Only the other ones next door.

2026-08-13 • via Nuitee
J
Jamie • solo_traveller • au
10
2026-08-12 • via Nuitee
G
Greg • solo_traveller • au
7
Comfortable and clean
Pros:

Clean and easy access

Cons:

Showing age and expensive for facilities TV didn't work kept shutting down

2026-08-11 • via Nuitee
D
dean • couple • au
10
2026-08-10 • via Nuitee
R
Robert • couple • au
3
Poor
Pros:

Location

Cons:

Room next to the lift. Very noisey I left a day early

2026-08-10 • via Nuitee
B
Brooke • family_with_children • au
8
2026-08-10 • via Nuitee
S
Samerawit • family_with_children • au
10
Exellent
Pros:

Customer service and Cleannesses

Cons:

Nil

2026-08-10 • via Nuitee
J
Jessica • family_with_children • au
10
2026-08-08 • via Nuitee
K
Kotthoff • extended_group • au
4
I will never stay ever again.
Pros:

The room (apartment) was fine, well appointed and the bed/pillows excellent.
Consumerables were inadequate (seriously, 3 teabags/day)?

Cons:

The worst check-in facilities I have ever encountered anywhere in the world.
And this after we had done on-line checking. What was the point?
Harvest buffet, a similar problem. How in the 21st century does a guy at the desk have sheets of paper listing guests and has to check whether they have a pre-paid breakfast or not? That is what computers are for!

2026-08-08 • via Nuitee
B
Brad Russell • solo_traveller • au
10
Pros:

We were upgraded and room was awesome

Cons:

.

2026-08-08 • via Nuitee
S
Sarah • solo_traveller • au
8
Pros:

Lovely clean room. Comfortable bed. Pool area staff member was lovely to chat with.

Cons:

Over priced. Shower mix tap broken. Lighting was difficult to use. Sliding door lock was broken and I felt unsafe with the men having a party next door.

2026-08-08 • via Nuitee
O
Olivia • family_with_children • au
7
Pros:

We loved the proximity to light rail, ferry and train.

2026-08-07 • via Nuitee
H
Heidi • couple • au
8
Nice place for a wedding!
Pros:

Plenty of eateries, helpful staff, good location, nice rooms, good facilities

Cons:

Check in, 3 desks, big queue, 45 minutes queuing to check in, not good enough

2026-08-07 • via Nuitee
M
Makenzie • couple • au
10
Most amazing weekend ever. Perfect place
Pros:

It is super modern and extravagant

Cons:

Everything was amazing nothing to not like

2026-08-06 • via Nuitee
M
Michael • couple • au
10
2026-08-06 • via Nuitee
D
donna • extended_group • au
9
we will be back
2026-08-05 • via Nuitee
T
Troy • extended_group • au
8
2026-08-05 • via Nuitee
G
Guedes • extended_group • au
8
2026-08-05 • via Nuitee