The Star Grand Hotel and Residences Sydney

Hotels
•
Star Entertainment
8.8 (5007 reviews)
80 Pyrmont Street , Sydney , au

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Children allowed

Facilities

Nightclub
Parking
Non-smoking rooms
Air conditioning
Room service
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Location
Service
Room Quality
Cleanliness
Amenities
Cons:
Cleanliness
Food and Beverage
Noise
Pool overcrowding

Categories

Cleanliness
7.94
Several reviews mentioned cleanliness issues, such as dirty bed sheets and dust.
Service
9.41
Positive mentions of staff service, especially during check-in.
Location
9.45
Consistently highlighted as a major positive aspect with great accessibility.
Room Quality
8.9
Mixed reviews; some enjoyed the room quality while others were disappointed.
Amenities
8.93
Facilities mentioned positively but with some service issues at the pool.
Value for Money
8.39
Fairly good value given the positive feedback on extras and amenities.
Food and Beverage
7.94
Dinner service received negative feedback; breakfast not tried.
Overall Experience
9.41
Overall stay experience was very positive, with plans for return stays mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 02:17

Property Description

Luxurious Accommodation at The Star Grand Hotel and Residences Sydney

High-End Dining Options: Indulge in a culinary journey at The Star with a variety of upscale restaurants and bars to choose from, catering to every taste bud.

Modern Rooms and Luxury Suites: Experience ultimate comfort with modern hotel rooms at The Star Grand Hotel and lavish 5-star suites at The Star Grand Residences, complete with private balconies and kitchenettes.

Premium Amenities: Enjoy access to business facilities, on-site parking, a health club with a fitness center, and a heated indoor/outdoor pool for a relaxing stay.

Experience luxury and convenience at The Star Grand Hotel and Residences Sydney. Book now for an unforgettable stay!

Important information:

Please note that there is a 1.15% charge when you pay with a Visa, Mastercard, American Express, etc, credit card and a 0.50% charge when you pay with a debit card.

Please note that the property requires a USD 100 credit card pre-authorization at the time of check-in to cover any incidental charges or damage to the property.

Self-parking is available for an additional charge of AUD 50. Valet parking is available from Sunday to Thursday for an additional charge of AUD 85 and Friday, Saturday and Public Holidays for AUD 95.

Please note that special conditions apply for reservations of 10 rooms or more. The hotel will contact you with further information.

The accommodations prices shown online are for bookings of up to 9 rooms only, regardless of room type. Room rates and booking terms may be different for group bookings, depending on the number of rooms booked and will be canceled should it exceed the maximum number bookable online. To make a booking of 10 rooms or more, please contact the property.

Please note that the Casino floor at The Star Sydney will be closed for a systems upgrade on Tuesday, 27th May 2025, from 06:00 to 10:00.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    Children up to and including 11 years old stay for AUD 80 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and charges may be applicable.

Location

Guest Reviews

8.8
Based on 5007 reviews
Cleanliness: 7.94
Service: 9.41
Location: 9.45
Room Quality: 8.9
Amenities: 8.93
Value for Money: 8.39
Food and Beverage: 7.94
Overall Experience: 9.41
S
Samantha • solo_traveller • au
10
Pros:

The Air Conditioning was not working in my suite since it was my birthday they upgraded me to the Royal Suite
The staff was very kind and accommodating and was looked after us very well.

2026-05-23 • via Nuitee
T
Trang • couple • au
9
2026-05-23 • via Nuitee
S
Sophia • solo_traveller • au
10
2026-05-23 • via Nuitee
C
Cindy • solo_traveller • au
10
Pros:

Always enjoyable staying at the Star. Has everything from food wine entertainment and a comfy stay.

Cons:

Beds a little soft

2026-05-21 • via Nuitee
E
Eleanor • solo_traveller • au
9
Pros:

Loved to room size, location, amenities, and pool, spa and sauna facilities

Cons:

It was hard to find where to go when we first arrived to get to our room, the check in staff were nice, but a bit casual with instructions, which led to confusion & us getting lost for a bit. This was remedied by the lovely concierge, who was delightful & helpful.

2026-05-21 • via Nuitee
A
Angela • family_with_children • au
9
Perfect place to stay when seeing a show at the Lyric Theatre.
Pros:

We enjoyed our stay.
Hotel is beautiful and in a great location.

Cons:

Check in was very slow.
We had a late check out but was locked out of our room at 11.00am.

2026-05-20 • via Nuitee
D
diane • couple • au
9
2026-05-20 • via Nuitee
L
Lorena • family_with_children • au
10
2026-05-20 • via Nuitee
W
White • family_with_children • au
9
2026-05-19 • via Nuitee
Y
YenJung • extended_group • au
10
Everything is great except the smell from the carpet
Pros:

Great service and a comfortable room

Cons:

Every time I enter the living room, I can smell a damp, unpleasant smell coming from carpet😕

2026-05-19 • via Nuitee
R
Rodney Byrne • solo_traveller • au
7
Pros:

Lots to do
pool
casino
Dining

Cons:

Not enough time to get around everything

2026-05-18 • via Nuitee
H
Harry • couple • au
10
2026-05-18 • via Nuitee
J
John • couple • au
6
We felt safe and our room was noise free . I would stay again ThankYou
Pros:

The vicinity to the city

Cons:

I thought the reception people could have been more pleasant and welcoming . Also the room we were assigned to was a bit tired , curtains need up grading and also for a two night stay more toiletries included , also there were no tea bags both items had to be requested .

2026-05-18 • via Nuitee
J
JOSEPH • couple • au
10
We thoroughly enjoyed our stay and our room was excellent.
Pros:

The location of the room was excellent. It was private and very comfortable.
It made us feel great for a celebration.
We chose The Star Hotel and Residences because we have previously stayed and were upgraded without asking.
We were able to take the light rail during our stay into the city and the Sydney Fish Markets.

Cons:

There is no separate line for checking in and checking out for such a large hotel.
There was no easy way to validate parking other than line up with everyone else checking in or checking out.
We purchased the package including parking however it was not obvious at the time of reservation that you had to park your own car otherwise you had to pay an additional fee. To the credit of your people greeting guests arriving by car, they were polite and quick enough to alert us to the limitation of the parking package.

2026-05-17 • via Nuitee
S
Shane • solo_traveller • au
10
2026-05-17 • via Nuitee
C
Cody • couple • au
10
2026-05-16 • via Nuitee
S
Sydney • family_with_children • au
10
2026-05-16 • via Nuitee
A
Amanda • couple • au
8
2026-05-15 • via Nuitee
M
McGilligan • extended_group • au
9
2026-05-14 • via Nuitee
S
Safa • couple • au
8
2026-05-14 • via Nuitee