Hilton Guatemala City, Guatemala

Hotels
•
Hilton Hotels & Resorts
8.9 (285 reviews)
KM.9.5CA-1 Oriente Complejo Vista Real, Guatemala, C.A. , Guatemala , GT

listing image 1
Show all photos
Free
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Beautiful colonial architecture and well-maintained grounds
Spacious, comfortable rooms (some with balconies and jacuzzis)
Friendly and helpful hotel staff (many mentions)
Good breakfast and strong evening restaurant service
Rooms described as clean and quiet
Cons:
Serious water-supply problems during some stays (no potable/hot water reported)
Pool area cleanliness and some worn facilities (carpet, older fixtures)
Inconsistent handling of issues by staff (e.g., night receptionist, water incident response)
Occasional unavailability of menu items and instances where included breakfast was not provided
Location somewhat far from points of interest for some guests

Categories

Cleanliness
8.7
Generally praised for clean-smelling rooms and well-kept grounds, but several reports of a dirty pool area, worn carpets and a serious water-supply incident that impacted hygiene.
Service
9
Multiple mentions of very friendly and helpful staff and good restaurant service; isolated negative interactions (unfriendly night receptionist, handling of the water outage) lowered consistency.
Location
8.2
Quiet setting appreciated, but at least one guest noted the hotel is distant from points of interest, reducing convenience for some travelers.
Room Quality
9.2
Rooms described as spectacular, spacious and with features like balconies and jacuzzis; a few comments about old fixtures and uncomfortable/dirty beds in isolated cases.
Amenities
8.6
Beautiful colonial-style installations, green areas and on-site facilities are strengths; issues reported with the pool area cleanliness and the building's water supply affected amenity reliability.
Value for Money
8.9
Standard quality for this hotel tier.
Food and Beverage
9
Breakfast is described as abundant and of good quality and evening restaurant service receives praise (e.g., tomato soup); however some menu items were unavailable and at least one guest reported a promised breakfast was not provided.
Overall Experience
9.6
Overall positive impressions driven by the hotel's beauty, comfortable rooms and friendly staff; isolated but serious operational failures (water outage, inconsistent handling of included breakfast) detract from perfection but do not negate the generally strong guest satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 17:11

Property Description

Luxurious Accommodations
Experience colonial-style décor in each spacious room at Hilton Guatemala City. Relax on a sofa while enjoying cable TV.

Dining with a View
Indulge in Guatemalan and Mediterranean cuisine at Las Ventanas Restaurant, overlooking majestic volcanoes. Sip on cocktails at the onsite bar.

Relaxation and Fitness
Unwind at the outdoor swimming pool or pamper yourself at the spa. Stay active at the gym available for guests.

Experience luxury and convenience at Hilton Guatemala City. Book now for an unforgettable stay.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GUA

Location

Guest Reviews

8.9
Based on 285 reviews
Cleanliness: 8.7
Service: 9
Location: 8.2
Room Quality: 9.2
Amenities: 8.6
Value for Money: 8.9
Food and Beverage: 9
Overall Experience: 9.6
J
Juan Gonzalo • solo_traveller • pe
7
Pros:

Buen desayuno

Cons:

Lamentablemente durante nuestra estancia hubo problemas con el abastecimiento de agua.

2026-09-17 • via Nuitee
S
Sara • couple • gt
8
Pros:

Servicio y habitaciones excelente, la desayuno delicioso

Cons:

La piscina estaba un poco sucia

2026-09-14 • via Nuitee
M
María Eugenia • couple • gt
8
Pros:

Es un hotel cómodo.

Cons:

Necesita renovación en algunos aspectos de la habitación como el sillón, olor a humedad.

2026-09-06 • via Nuitee
D
David Alexander • solo_traveller • sv
10
2026-09-01 • via Nuitee
J
Jorge • family_with_children • gt
8
Muy cómodo para descansar luego de un evento.
Pros:

La facilidad de acceso, estilo de decoración y el buen servicio del personal. El desayuno es muy bueno y variado. La disponibilidad de parqueo es amplia.

Cons:

Solamente actualizaría un poco el mobiliario de baño (regadera) de la habitación.

2026-08-25 • via Nuitee
M
Manuel • solo_traveller • cl
9
2026-08-24 • via Nuitee
C
Cifuentes • couple • gt
10
2026-08-23 • via Nuitee
E
Enrique • solo_traveller • gt
10
2026-08-16 • via Nuitee
C
CATIA • family_with_children • mx
9
Confortable
Cons:

Lo que NO me gustó, que sus toallas están muy percudida. Para un Hotel de esta categoría deberían tener toallas impecables!

2026-08-15 • via Nuitee
F
Federico • family_with_children • sv
10
Pros:

Instalaciones preciosas, limpias, y cómodas

Cons:

La comida del desayuno es promedio.

2026-08-13 • via Nuitee
E
Erlinda Margarita • solo_traveller • sv
9
2026-08-08 • via Nuitee
E
Ekaterina • solo_traveller • ru
10
Cons:

Все понравилось

2026-07-22 • via Nuitee
A
Ariana • couple • cr
8
Curso en Guatemala
Pros:

Las habitaciones espectaculares

Cons:

Lo único malo fue que hubo un problema con el suministro de agua, que trataron de arreglar mediante botellas de agua. Pero si me causó un inconveniente

2026-07-19 • via Nuitee
H
Héctor • couple • cl
4
Decepcionante manejo de situaciones críticas para ser un Hilton.
Pros:

El estilo colonial del hotel es espectacular.

Cons:

Desde el inicio de la estancia no se contaba con agua caliente, pues estaban en respiraciones. Esta situación escaló al punto de que el miércoles 15/07 no hubo agua potable hasta pasado las 18:00 hrs. Para poder limpiar los baños nos pasaron un balde con agua de la piscina y agua embotellada para poder lavarnos las manos y dientes.

2026-07-18 • via Nuitee
A
Aida • couple • sv
10
2026-06-20 • via Nuitee
C
carlos • couple • co
10
Pros:

El restaurante.

2026-06-20 • via Nuitee
N
nelida • couple • gt
1
ME SACÓ DEL APURO PERO NO FUE NADA LO QUE ESPERABA
Pros:

Nada

Cons:

No tenían todo del menú en el restaurante, el área de piscina sucia, la habitación en el baño se salía el agua, y todo en general viejo. NO REGRESARÍA NUNCA

2026-06-20 • via Nuitee
H
Herberth • solo_traveller • gt
10
Pros:

Ambiente

2026-06-15 • via Nuitee
G
Gorgori • solo_traveller • gt
10
2026-06-15 • via Nuitee
R
Recinos • couple • gt
10
2026-05-30 • via Nuitee