Embassy Suites by Hilton Houston Near the Galleria

Hotels
•
Embassy Suites Hotels
7.6 (612 reviews)
2911 Sage Road , Houston , us
+1 713-626-5444

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Good location
Nice staff
Clean rooms
Good food
Cons:
Unprofessional service
Broken amenities
Noisy rooms

Categories

Cleanliness
6.81
Some reviews indicate the facilities were clean, but other issues were noted.
Service
6.78
Receptionists were reported as unprofessional, indicating a need for improvement.
Location
8.82
Positive feedback about the good location and nearby attractions.
Room Quality
7.27
Rooms were mostly well-received, but some mentioned noise and issues with the ceiling.
Amenities
6.8
Several amenities like the pool were not operational, causing disappointment.
Value for Money
7.26
Perceived as average value for the provided services.
Food and Beverage
8.81
Restaurant and bar food received praise.
Overall Experience
8.28
Overall stay was satisfactory, with notable concerns on specific issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 06:21

Property Description

Prime Location near Galleria Shopping Center
Located just seconds away from Houston's renowned Galleria shopping center, the Embassy Suites offers a convenient and vibrant setting for your stay. Explore the city's popular attractions and nearby corporate offices with ease.

Luxurious Accommodations and Amenities
Unwind in the hotel's spacious all-suite rooms, boasting separate living and sleeping areas for maximum comfort. Enjoy modern conveniences like microwaves and refrigerators, ensuring a relaxing and hassle-free stay.

Indoor Tropical Pond and Contemporary Design
Experience tranquility at the indoor tropical pond featuring two elegant swans, adding a touch of serenity to your visit. The contemporary design of the guestrooms provides a stylish and cozy retreat after a day of exploration.

Book your stay at Embassy Suites Houston near the Galleria for a memorable and enjoyable experience.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability at check-in. Additional charges may apply.

Please note that carrying a weapon on hotel premises is prohibited and violators may be subject to arrest for criminal trespass under applicable law.

Guests must be 21 or older to check in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HOU

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.6
Based on 612 reviews
Cleanliness: 6.81
Service: 6.78
Location: 8.82
Room Quality: 7.27
Amenities: 6.8
Value for Money: 7.26
Food and Beverage: 8.81
Overall Experience: 8.28
D
Debra • solo_traveller • gb
7
Pros:

Staff and breakfast was great

Cons:

The sofa bed old and dirty

2026-09-08 • via Nuitee
R
Rosa Elena • couple • mx
10
2026-09-08 • via Nuitee
B
Barbara • couple • us
1
2026-08-31 • via Nuitee
B
brandon • solo_traveller • us
10
Pros:

Staff

Cons:

Wish I stayed longer

2026-08-31 • via Nuitee
D
diana • solo_traveller • co
10
Pros:

Excelente servicio

2026-08-30 • via Nuitee
T
Thomas • couple • us
10
Very nice and very pleasant!!
Pros:

Clean

Cons:

Nothing

2026-08-28 • via Nuitee
A
Ahmien • couple • us
6
Pros:

Location and friendly interaction of the staff

Cons:

The renovation of hotel and bathroom had problems

2026-08-24 • via Nuitee
B
Bernard • couple • us
8
my past stays with Embassy Suites were outstanding - the stay with EB now is just ok
Pros:

Breakfast was ok

Cons:

the layout of the food

2026-08-18 • via Nuitee
H
Harwell • couple • us
4
Pros:

Staff were nice, area of hotel is nice and breakfast is good

Cons:

The elevator didn’t work half the time, there was loud construction in the building, never listed you have to pay $25 a night to park, and toilets run all night

2026-08-17 • via Nuitee
E
Eunice • family_with_children • us
8
Spent two nights- was not a wow factor but for those looking for value for money, go no further.
Pros:

Conveniently located close to the Galleria Mall.
Happy hour - great drinks / not watered down

Great breakfast with made-to-order omelette (one of the best omelette I have ever tasted).
Full breakfast.
Under construction so pool and Jacuzzi was not working.

Cons:

The fact the pool and jacuzzi was not working. Rooms need a refresher and hotel needs some renovating (new drapes and furniture could get some cleaning up); other than that not bad.

2026-08-16 • via Nuitee
A
Alejandro • solo_traveller • co
1
Pésimo todo todo
Pros:

Nada

2026-08-15 • via Nuitee
G
GUILLERMO • family_with_children • mx
9
Bonita experiencia!
Pros:

La ubicación y lo amplio de la suite aunque estaba un poco deteriorada

Cons:

El gym y área de alberca están descuidados

2026-08-14 • via Nuitee
B
Bridget • solo_traveller • us
10
2026-08-13 • via Nuitee
R
Rockmom • family_with_children • us
9
Pros:

breakfast was really good. I really loved the manager's reception

Cons:

We had requested late checkout but they kept on asking us to leave!

2026-08-03 • via Nuitee
T
Tina • solo_traveller • us
10
Pros:

all went well and safe

2026-07-20 • via Nuitee
R
Rosa • extended_group • ao
6
Foi agradável
Pros:

Localização
Quartos
Comida

Cons:

No primeiro dia houve um mal entendido com a concierge que se enganou na tarifa do nosso quarto . Estava a cobrar o do hotel em vez do acordado com o booking e queria que pagássemos um remanescente e até se esclarecer foi um constrangimento muito grande

2 - Até hoje o reembolso dos depósito nos quartos não foi feito e já se passaram duas semanas . Está a ser um constrangimento muito grande

2026-07-13 • via Nuitee
A
Antonio • solo_traveller • mx
1
Inconformidad y queja por no respetar mi última noche ya reservada y pagada.
Pros:

Sólo la happy hour

Cons:

Q no me respetaron mi última noche, ya estaba pagada y aun es fecha q no me devuelven ni dinero de esa noche q no utilice. Ya sea culpa por culpa de ustedes o de Booking.com, pero el culpable no fui yo, hice mi reserva con tiempo y la pague también desde antes.

2026-07-13 • via Nuitee
O
Oleksii • family_with_children • us
10
Everything was fine, very good We spent time great, breakfast was perfect, thank you very much!!
Pros:

Everything was fine, very good
We spent time great, breakfast was perfect, thank you very much!!

2026-07-11 • via Nuitee
J
Julie • solo_traveller • us
10
2026-07-08 • via Nuitee
J
Judith • couple • us
10
The cleaning ladies were very nice. Especially a lady name Liz. The was very nich sure I was ok.
Pros:

The place was clean the staff was great!

Cons:

The extra charge for parking.

2026-07-04 • via Nuitee