The Ketch Inn

Hotels
Highgate Independent
8.2 (102 reviews)
4871 N Tongass Hwy, Ketchikan, Alaska, 99901 , Ketchikan , US

Facilities

Boat tours nearby
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Designated smoking area
Concierge service
Wheelchair accessible
Free airport transportation
See all facilities

Review Highlights

Cons:
Room in disrepair
Front desk unstaffed
Television did not work
Poor cleanliness
Lack of adequate lighting

Categories

Cleanliness
2
Guests mentioned room disrepair and overall lack of cleanliness as major issues.
Service
2
Front desk unstaffed majority of the day, leading to poor service experience.
Location
5
No specific feedback on location provided.
Room Quality
2
Guests experienced multiple issues with room amenities including TV not working and dim lighting.
Amenities
3
Various amenities such as dining room and functional TV were not up to standard.
Value for Money
2
Poor value for money due to inadequate services and amenities.
Food and Beverage
2
No mention of specific food and beverage services provided.
Overall Experience
2
Overall negative experience with various aspects falling below expectations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-09-14 09:05

Property Description

Scenic Views and Convenient Amenities
Enjoy the breathtaking views from the terrace and garden, and stay connected with complimentary wireless internet access. Experience convenience with concierge services, a banquet hall, and a vending machine available for your comfort.

Featured Amenities
Benefit from a 24-hour front desk, luggage storage, and laundry facilities during your stay. Take advantage of the complimentary roundtrip airport shuttle, operating 24 hours a day.

Comfortable Guestrooms and Nearby Attractions
Relax in one of the 46 guestrooms equipped with flat-screen TVs and complimentary wireless internet. Explore nearby attractions like Misty Fiords National Monument and PeaceHealth Ketchikan Medical Center within a 5-minute drive.

Experience a delightful stay at The Ketch Inn. Book now to reserve your seaside retreat!

Important information:

  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: KTN

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Gloves are available to guests

See all policies

Location

Guest Reviews

8.2
Based on 102 reviews
Cleanliness: 2
Service: 2
Location: 5
Room Quality: 2
Amenities: 3
Value for Money: 2
Food and Beverage: 2
Overall Experience: 2
M
Mike partner
2
Pros:

Dining room closed. Room in disrepair. Front desk unstaffed majority of the day. Television did not work entire 3 day stay. Overhead lighting very dim. Simply cannot recommend this establishment.

2025-06-05 via Nuitee
A
Ashley
10
Pros:

The staff was welcoming, friendly, & hard working. We had a beautiful ocean view where we could enjoy each sunset in peace.

2024-12-29 via Nuitee
A
Anthony family
4
Pros:

Property is average but my issues were all 3 shampoo/conditioner/body wash were empty with only an open bar of soap available. Towels were stained which was quite unappealing. Bed/sleep conditions were fine. Staff more interested in closing down the property for the season than accommodating patrons.

2024-09-26 via Nuitee
W
Wendy friends
10
Pros:

The staff was amazing!

2024-09-14 via Nuitee
J
Julia
10
Pros:

Hotel staff was professional and helpful. Ample parking in a city that is very limited. Room was clean with nice view. Surprisingly cheaper than less desirable options.

2024-09-10 via Nuitee
L
Loni
8
Pros:

Clean, but rooms are small especially for what they charge. Only doubles and twin options. My room didn't have a tv that worked and I still paid full price. I normally wouldn’t mind but was traveling with my child. Staff was super friendly.

2024-09-03 via Nuitee
R
Robert
10
Pros:

Great place to stay. But the restaurant was closed

2024-08-29 via Nuitee
A
Arnie ISSi
10
Great stay in Ketchikan
Pros:

Fron desk staff was excellent, I arrived early and he gave me a fishing rod, tackle box and map to a nearby lake it was full of fish. Had a great time. Hotel room was clean and had a patio with ocean view.

2024-08-26 via Nuitee
T
Tammy partner
4
Pros:

Don't go here when it's almost shut down for the season....no food!!

2024-08-23 via Nuitee
E
Edward
4
Adequate for 2 nights
Pros:

I was in town for three days for work and this hotel was close to the airport.

The staff was friendly and I was allowed to check in early. They advised me at that time that there is NO bar nor restaurant on the property. There is nothing within walking distance. They offer a shuttle to a sister property a few times a day which is 20 minutes / 13 miles away if you want to eat or drink anything.

They offered a very simple continental type breakfast with coffee and bread.

There is no air conditioning in the rooms. You might say you don’t need it, but the afternoon in August is hot and my room was sweltering. You can open door and balcony slider to get fresh air, but with no screen on the front door, there are flies.

The place is quiet, quiet, but creaky. It’s been recently given a fresh coat of what realtors call “lipstick and rouge” but it’s an old building.

Bring a power splitter if you want to plug in any more than 1 item.

Not a terrible stay, but probably about par for the area where the weren’t too many options.

Hopefully they can get a chef and get the restaurant and bar back online and maybe screen doors.

2024-08-14 via Nuitee
M
Marci family
10
Pros:

All the staff members were friendly and helpful. The room was small but very clean. I booked a single queen and despite being informed they didnt have a roll-away, provided 2 double beds saving my sister and I much grief.

2024-08-14 via Nuitee
T
Trina
10
Pros:

Loved this little gem! Great people and beautiful sunsets right on the dock! Beds were comfortable and the shuttle with charismatic conversations were a blast! Making memories!

2024-08-09 via Nuitee
E
Edwell
6
Great staff, price is to high for a three-star
Pros:

Hotel is nice worthy of three stars. The best part of my stay was the front desk staff. They were awesome! Great help to me and my son! Price is higher than it’s worth.

2024-07-24 via Nuitee
J
James family
10
Pros:

Great place, had a great view and enjoyed my week there

2024-07-24 via Nuitee
D
DONNA family
10
Pros:

The rooms were clean and comfortable. The beds slept great.
They were awesome with the shuttle service.
I broke my ankle before the trip but went anyway because surgery wasn't until we were back home.
They were great about getting me extra pillows to prop my leg while I slept.
The Staff was wonderful! friendly and extra helpful with my limitations. I would recommend them every time!!!!

2024-07-12 via Nuitee
S
Susi
10
Pros:

I enjoyed my stay at the Ketch very much…Haley was so helpful offering to let me check in early, rides to and from the airport and communicated about something someone left for me…she went above and beyond! The room was very comfortable and clean…really nice place to stay!

2024-06-19 via Nuitee
L
Lori Hobbs family
10
Pros:

The staff was very helpful. The restaurant was right on site and the staff was so accommodating.

2024-06-17 via Nuitee
L
Leo
10
Pros:

Great!

2024-06-11 via Nuitee
D
Dominic
4
Pros:

My room was not ready upon arrival which was a full hour past check-in time. I was given a smaller room and "promised" to have the refund added to the invoice. Smells of marijuana were very strong around the property. Upon check-out, no staff present and had to use the drop box for keys and was unable to confirm the change of room pricing.

2024-06-08 via Nuitee
M
Matthew
10
Pros:

They have a great property on the water and the staff was great to deal with.

2024-06-03 via Nuitee