TownePlace Suites Chicago Naperville

My home away from home when I'm in town...no complaints ever!!!!

Rooms were spacious and clean. The staff was friendly and welcoming.

This day was great. I would definitely stay at this place again and I will definitely recommend it.

Arrived at 3:20pm and was told our room wasn't ready. The manager, Derek, told us to give them 15min the room is still being cleaned. We said okay and waited in the lobby for an hour and decided to just leave and come back. Derek said 3 housekeepers are working on the room as a big mess was left from previous booking. Upon returning (3 hrs later) there were crumbles all over the counter, floor wasnt vaccumed, all bedside tables were not wiped down and sticky. Plastic shower liner was moldy. Bedsheets didn't appear to changed...NEVER AGAIN.

It was ok

Good customer service.

Asked for daily change on checking in, had to ask next day again? What was the point in asking at check in? Side door was locked even when swipe showed green. Had to ask for sheets and pillows for addl guest booked.

I liked it because first of all it was pet friendly. Very convenient. Staff was nice. The only thing that was not good was our room wasn’t ready. But to make it up we were given another room with a free upgrade. That was great. So we will be back again.

The staff weee nice. But my experience was bad. The first time we entered there was a row with a client. Then our room kept being held up. Another family came and their reservation was canceled. We ended up getting our room at 04:30 pm. The staff were apologetic but hapless and they ended up upgrading our room. The room was nice but the shower box was cracked and had stains.

Hot tub and pool was closed.
The kids playing on the basketball court were extremely loud in the morning.
Breakfast options were very limited.
Parking limited.
Very disappointing overall.

We booked this hotel because it had a pool and hot tub. Both were closed for repairs. Which wasn't listed on the booking info nor on the hotel website. Secondly our room was a suite and was quite spacious but the bed had no boxspring and was maybe a foot off the floor and somewhat uncomfortable. Not what I expected from stays at other TownPlace Suites

Will definitely be back again

I'll be back

Allowed early check in and late check out
Love the table counter space

It was great

Property is going through a remodel. Fire alarm went off in the early morning hours. No pool access as promised. No shampoo in the bathroom and no hot water. Drunk person at 2:15 yelling outside and staff did nothing to control this.

When we got there the pool/hot tub were not working and there was nothing said when regestering. Then we seen the ice machine was out of order.
Our room was very nice, and the arrival temperature nice and warm.
Our shower was cold water only, when we told the guy at the desk he only said it will be worked on tomorrow, did not offer to move to a different room or anything. Than at 2am they started working in the building, hammering, sawing etc., very loud.
At 6 am the fire alarm went off, killing our ears, when we got to the entrance they told us nothing. Then finally they turned off the alarm. Again upon leaving they said nothing

SOFA BED is NOT a sofa bed!!! If the app would let me upload pics i would but please be area of the "sofa bed". It flips into a HARD flat bottom that front desk explained they could bring comforters to build a "bed". Wow!!!!!!!!!

Lots of road noice and room heater fan kicked on multiple time even though off

Very polite