KK Sapa Hotel

Beautiful hotel, room was spacious and great views across the valley. We arrived early and they got us into our room within 45mins which we appreciated.
The dining staff were not so good, we asked for a table and was told they would call our room once a table was free, we waited 1hr 30mins with no call, we went back to find lots of empty tables with used plates, no attempt was made to clear them the rest of the time we were at the restaurant. When we asked for the dessert menu we were refused service due to the time. Overall i would stay again but eat in the town.

When it is sunny the view is amazing. The fact you can take the elevator to the 15 floor and get off on the street up there. Saves you a very long time.It is across the street from a great little restaurant called still. The sapa breakfast as an amazing selection and best of all, it has the best morning coffee in Vietnam so far

Wonderful experience and highly recommended

Great location with beautiful view. Rooms are clean and nice, staff are great. Breakfast is top notch. Will stay here again if I ever come back to Sapa.

Good location, extremely convenient. A short walking distant from the city centre. Need to go for breakfast early as there were many many tour groups and you will find it difficult to get a table if you are late.

My stay was Amazing! The food was delicious! Customer service excellent. Perfect

Beautiful hotel and rooms with views over the valley. Staff extremely polite and friendly. Excellent breakfast buffet. Walking distance to everything we wanted to do - the 15th floor lobby entrance makes it even more convenient vs the main entrance!

Hôtel is clean. It’s a bit away from the loud area - about 10 min walking distance. Facilities are just as seen in the picture. Good spa and gym.
Very good breakfast- but very busy especially when they open in am. The best part about the hotel is gorgeous view of Fansipan mountain and Sapa.
Would stay again

Amazing views, definitely get the mountain view rooms

Clean room. Beautiful panoramic mountain view from my room balcony.

Beautiful hotel. Delicious breakfast

KK Sapa is one of my favorite hotel that I have stayed in. Staff are very friendly and welcoming. The Spa is great and the breakfast is superb. Room is super clean and beautiful! I have recommended this hotel to all my friends who are planning to visit Sapa!

We love the hotel ,
Everything was perfect the breakfast was amazing the Location good and walkable,staff and hotel conditions are excellent,

Nice hotel

We stayed at KK hotel for 3 nights. We had mountain view room and the view was just amazing. Breakfast was very nice and had lots of variety. It's just 5 minutes walk from Moana Sapa
Easily Access to markets and restaurants

The view from our room was spectacular. Walkable to city center. Didn’t like that they allowed smoking in the balcony so we didn’t get to go out at the balcony and enjoy mountain air that much. Our neighbor smoked all day. Also staff at the reception were all over the place talking in loud voices didn’t seem like a 5 star hotel staff would do.

Hotel staff were all polite and friendly. Special thanks to Hanna at reception for her great service and warm smiles when we checked in and just before we left.

We were lucky to have a room on the seventeenth floor so had great views. Room itself was spacious and comfortable with good quality fittings and appliances. Great shower and there was also a separate bath.

Breakfast options were many including beef or chicken noodle soup and egg station. It can be busy with Asian tour groups so I would recommend going either early or after 8.30 am.

Location is handy with a few good restaurants very close and only a five minute walk to the town centre where all the action is, along with loads of more food options and plenty of clothing shops.

Family room is clean and spacious.

This is a nice hotel that is generally well-maintained, but our stay was marred by an issue with the air conditioning, which was not working. As a result, we had an uncomfortably warm night. We reported the problem mid-morning, but it took multiple calls to reception and several hours before a technician finally arrived to fix it.

As compensation, the reception staff initially offered only 15% off the à la carte restaurant…a disappointing gesture. Then, five minutes later, they increased it to 50% off. However, this offer came at 9.30 PM, just as the restaurant was closing, making it completely useless.

Overall, if something goes wrong during your stay, don’t expect a prompt resolution or meaningful goodwill gesture. Given this experience, I wouldn’t choose to stay here again.

View was spectacular!!!!!
Room was large and comfortable, service we good overall except for pushy front desk man who would only allow us to book anything through him, wanted high prices and limited options. We say no, he kept pushing for more to be booked. We booked first private car and tours through him, the driver never went to 50% of places was supposed to stating that it didnt look good. Yes weather was a bit misty, but we wanted to see the waterfalls…wasnt allowed to. Then was late picking us up at Fancipan, we had to wait for his “brother” to get us cause had car problems. Yet after all this, doorman would not give any discount or hear concerns. Shrugged and said price firm.
Water….had no water each morning for a good 5-10 minutes. Turn tap on and hear it gurgle, hiss, spit…everything but flow water out of any tap, then once it did, you either had a LAVA HOT shower or ARTIC ICE one….there was no in between.
You pay for view here, nothing else. I believe you can find better value and hotels