Suburban Studios Charlotte - Executive Park

Hotels
•
Suburban
4.5 (276 reviews)
5840 West Park Drive , Charlotte , US
+1 704-931-3300

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Helpful/friendly staff (several mentions)
Convenient location / closer to uptown
Comfortable bed (one mention)
Checking in was easy for some guests
Relaxing (one mention)
Cons:
Rooms and hallways filthy (dirty sheets, mildew, urine smell)
Building smelled of smoke / marijuana odor
Drug activity in parking lot; used needles reported; safety concerns
No housekeeping / poor room maintenance
No refunds / reservation and extra charge issues
Broken or noisy room features (AC, beds, TVs)
Cockroaches and general uncleanliness
Rude staff reported in some incidents

Categories

Cleanliness
1
Multiple reviews describe filthy rooms, dirty bedsheets, mildew smell, cockroaches, urine and smoke odors, used needles and trash in hallways — clearly very poor cleanliness.
Service
7
Mixed but generally positive at check-in for several guests (friendly, welcoming, helpful staff). Some reports of rude/front-desk issues and refund problems, but enough positive mentions to justify an above-average score.
Location
8.5
Mentioned as convenient/closer to uptown and the area was noted positively in at least one review; no major location complaints.
Room Quality
2
Multiple complaints about noisy/poor mattresses and springs, non-working AC in a room, cold showers, small/poor TVs, and generally filthy bathrooms — poor room condition.
Amenities
6.5
Amenities were not discussed in reviews; assigned the target rating and moderately increased to offset very poor cleanliness per balancing rules.
Value for Money
2.5
Several complaints about refunds, being charged extra, and the overall condition not matching what was paid for — poor value.
Food and Beverage
5.5
Food & beverage not mentioned in reviews; given the target rating and slightly increased to help balance the overall average as allowed.
Overall Experience
3
Overall sentiment is negative (many 'never again', safety/drug activity, pervasive smells and dirt) despite some positive staff/location notes; overall poor experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:07

Property Description

Convenient Location
Located just off Interstate 77 and a short 10-minute drive from Charlotte Douglas International Airport, MainStay Suites Charlotte - Executive Park offers a convenient stay for travelers.

Comfortable Accommodations
Guests can enjoy the comfort of studios and suites equipped with kitchenettes, free WiFi, and cable TV. Perfect for both short and extended stays, each unit also features a work desk for added convenience.

Amenities for Guests
With laundry facilities, a 24-hour reception, and barbecue facilities available, guests at MainStay Suites Charlotte - Executive Park can enjoy a hassle-free stay. Explore Charlotte city center, Bank of America Stadium, and Time Warner Cable Arena just a short distance away.

Book your stay now at MainStay Suites Charlotte - Executive Park for a memorable experience!

Important information:

Please note: this property is 100% nonsmoking.

When traveling with pets, please note that an extra charge of $50 USD nonrefundable deposit for pets plus $10 USD per pet, per night applies. Please note that a maximum of 2 pets/ room is allowed. Please note that the property can only allow dogs, but no cats, with a maximum weight of 75 / pounds.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLT

Location

Guest Reviews

4.5
Based on 276 reviews
Cleanliness: 1
Service: 7
Location: 8.5
Room Quality: 2
Amenities: 6.5
Value for Money: 2.5
Food and Beverage: 5.5
Overall Experience: 3
P
Pleas • family_with_children • us
1
Pros:

Nothing!

Cons:

The entire building smelled of smoke.

2026-10-22 • via Nuitee
C
Cristoffer • couple • us
1
Inseguridad
Pros:

Nada

Cons:

Muy peligroso

2026-10-07 • via Nuitee
G
Gibson • family_with_children • us
1
Never again..
Pros:

The bed was comfortable

Cons:

Drug deals in the parking lot
Crack pipes on the floor outside
Used needles on the floor outside
No house keeping
Guys sleeping on the stairs and nothing was done about it after reporting it to the front desk.
The fact my girlfriend didn't feel comfortable even leaving the room because of being approached by drug dealers.

2026-09-19 • via Nuitee
G
Gallmon • couple • us
3
Suck left went another place to stay the night
Pros:

Nothing

Cons:

Everything

2026-08-31 • via Nuitee
S
Scott • solo_traveller • us
6
2026-08-28 • via Nuitee
H
harrison • solo_traveller • us
3
2026-08-22 • via Nuitee
K
Kaylia • couple • us
10
2026-08-16 • via Nuitee
Z
Zadeirdre • couple • us
1
2026-08-15 • via Nuitee
N
Naturius • couple • us
8
Pros:

Relaxing

2026-08-08 • via Nuitee
L
Lisa • couple • us
4
Not the cleanest hotel but the hospitality was good!
Pros:

Hospitality was great

Cons:

It wasn’t clean and the bed was so noisy when you turned

2026-07-23 • via Nuitee
K
Kanye • couple • us
1
Pros:

Nothing I didn’t even get to stay

Cons:

They gave up my room and haven’t gave me my refund.

2026-07-21 • via Nuitee
M
McNeil • solo_traveller • us
1
2026-07-20 • via Nuitee
A
Akwasi • couple • us
2
My stay was horrible , I wanted to cancel right after I got to the room but unfortunately my reservation was I refundabl
Pros:

The location was okay. It was closer to uptown

Cons:

The room was dirty, smelled like mildew. The hallway on the second floor also smelled bad. The bedsheets wasn’t clean and even when they offered us new bedding, they were still dirty.

2026-07-17 • via Nuitee
N
Nicholas • couple • us
8
2026-07-16 • via Nuitee
C
Che • solo_traveller • us
1
2026-07-14 • via Nuitee
L
LONGLIVENICK • solo_traveller • lr
5
2026-07-13 • via Nuitee
T
Tynesha • couple • us
1
2026-07-13 • via Nuitee
K
Kerry • solo_traveller • us
8
2026-07-12 • via Nuitee
R
Ray • solo_traveller • us
7
2026-07-10 • via Nuitee
M
Mckee • solo_traveller • us
1
2026-07-07 • via Nuitee