Truss Hotel Times Square

Hotels
7.7 (890 reviews)
515 9th Ave , New York , US
+1 212-920-2020

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Room service
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good cleanliness in most areas
Cons:
Small reception area
Old furniture
Inconsistent maintenance

Categories

Cleanliness
7.01
Some concerns about mold in bathrooms and ineffective cleaning service were noted.
Service
8.68
Front desk staff received multiple compliments for their friendliness and helpfulness.
Location
8.52
Numerous reviews praised the excellent location and accessibility to attractions and public transport.
Room Quality
7.47
Rooms felt outdated and some guests mentioned they were small for the number of people.
Amenities
7.8
Rooms equipped with microwaves and fridges, but some furniture was old.
Value for Money
7.46
Generally considered fair for the pricing, despite noted issues.
Food and Beverage
7.01
Not specifically mentioned, assumed standard for this hotel tier.
Overall Experience
7.68
Review sentiments indicate a satisfactory overall experience balanced by some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 10:49

Property Description

Luxurious Amenities

Truss Hotel Times Square offers a range of luxurious amenities including a fitness centre, garden, and terrace, providing guests with the perfect space to relax and unwind during their stay.

Modern Comforts

Each room at the hotel is equipped with modern comforts such as air conditioning, flat-screen TV, and free WiFi, ensuring a comfortable and enjoyable experience for all guests.

Prime Location

Conveniently situated in the heart of New York, just steps away from Times Square and other popular attractions, Truss Hotel Times Square is the ideal choice for travelers looking to explore the vibrant city.

Experience luxury, comfort, and convenience at Truss Hotel Times Square. Book your stay now for an unforgettable New York City getaway!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JFK

Location

Guest Reviews

7.7
Based on 890 reviews
Cleanliness: 7.01
Service: 8.68
Location: 8.52
Room Quality: 7.47
Amenities: 7.8
Value for Money: 7.46
Food and Beverage: 7.01
Overall Experience: 7.68
R
Radim • solo_traveller • cz
6
Pros:

Personál byl vynikající, každý den se uklízelo a lokalita super.

Cons:

Klimatizace pouštěla jen teplý vzduch i když se teplota nastavila na nizkou teplotu.
Vybavení bylo staré a opotřebované.

2026-09-17 • via Nuitee
A
Andy • couple • au
10
2026-09-17 • via Nuitee
M
Marcondes • couple • br
10
Nossa experiência no Hotel Truss foi excelente! A localização é muito boa e facilitou bastante nossos passeios por Nova
Pros:

O custo benéfico

Cons:

Tudo perfeito

2026-09-17 • via Nuitee
L
Luis • solo_traveller • es
10
2026-09-17 • via Nuitee
P
Pedro • solo_traveller • us
5
Pros:

La ubicación era la ideal para el disfrute de New York.

Cons:

Tuvimos problemas con el sistema del A/C.

2026-09-16 • via Nuitee
A
Ainara • family_with_children • es
9
Estupendo
Pros:

Ubicación estupenda.
Habitación grande y muy cómoda
Vistas

Cons:

Se oían mucho las otras habitaciones

2026-09-15 • via Nuitee
E
Enrique • extended_group • es
9
Habitación muy comoda y espaciosa
Pros:

Me gustó el tamaño de la habitación, las camas grandes y el baño correcto aunque era bañera. Me gusto el hall que tienen nada mas entrar en el cual comimos y cenamos varios dias con la comida de fuera. La situación muy bien cerca de todo y apartado lo suficiente de times square que es un caos de gente.

Cons:

No me gusto el primer recepcionista que nos toco. Nos dijo que nos quitaban 250 dolares de fianza y no nos comento que si lo haciamos con tarjeta de crédito en lugar de quitarnoslo solo nos lo retenian. Eso nos lo dijo otra chica mucho mas amable. El primero que solo hablaba ingles nos dio las llaves nos cobro los 250 dolares y tan pancho.

2026-09-14 • via Nuitee
C
christa • extended_group • de
8
2026-09-14 • via Nuitee
S
Sonja • family_with_children • be
9
Goeie ligging
Pros:

Ligging, supermarkt in de buurt

Cons:

Geen catering, geen koffie of ijsmachine

2026-09-13 • via Nuitee
S
Sonia • solo_traveller • es
3
Decepción
Pros:

La ubicación y el trato del personal de recepción

Cons:

Desde el primer día pedimos que nos cambiarán una bombilla fundida y nos hemos venido sin que la hayan cambiado.
La puerta del baño era imposible cerrarla.
Estuvimos también tres días sin gel y sin crema corporal pese a que lo comunicamos en recepción.
La limpieza de la habitación era bastante deficiente, más de tres días sin cambiar las toallas.
La cama todos los días la encontramos desarreglada.

2026-09-13 • via Nuitee
E
Erika • couple • it
10
2026-09-13 • via Nuitee
F
Florence • solo_traveller • fr
10
Hôtel à réserver
Pros:

Proximité, silencieux, prestation du ménage journalière, emplacement au top et micro-onde et frigo pour quelques repas

Cons:

Rien

2026-09-12 • via Nuitee
B
Barak • solo_traveller • il
8
2026-09-12 • via Nuitee
S
STEPHANIE • couple • fr
8
2026-09-12 • via Nuitee
C
Cecilia • solo_traveller • it
9
Ottimo hotel
Pros:

Legno a pavimento e grande doccia. Camera super spaziosa per 3 persone, letti matrimoniali (non alla francese) molto comodi. Pulizia eccellente.
Staff gentilissimo.
Buona come zona ma non il top la sera.

Cons:

Camera un pochino buia. Peccato per il bar nella hall non utilizzato. Deposito bagagli a pagamento (2 $ a valigia).

2026-09-11 • via Nuitee
M
Michelle • couple • mx
10
2026-09-11 • via Nuitee
N
Nicola • solo_traveller • it
10
2026-09-10 • via Nuitee
D
Dariusz • family_with_children • pl
6
Pros:

Lokalizacja jest super

Cons:

Głośno

2026-09-10 • via Nuitee
F
Farid • couple • pt
7
Pros:

Preço dado a oferta.

Cons:

Insonorizacao pessima.. ouvia-te tudo da rua

2026-09-10 • via Nuitee
R
Rosalia • family_with_children • ch
5
Décevant
Pros:

L'emplacement est idéal par contre le nettoyage laisse à désirez, on a eu droit à des cafards dans notre habitation sans compter la saleté de la douche (du coup nous ne nous sommes pas douché pendant 4 jours), impossible d'y mettre les pieds nus. Pas du tout la qualité attendue pour un 4 étolies

Cons:

Chambres trop petites et super bruyant, des sirènes de police ou de pompiers à toute heures, on les entendais comme si on était à l'extérieur

2026-09-10 • via Nuitee