The Chelsea Harbour Hotel and Spa

Hotels
•
The Leng's Collection
9 (2633 reviews)
Chelsea Harbour , London , gb

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Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great service
Excellent location
Comfortable rooms
High-quality food
Cons:
Need for updates
Some broken fixtures

Categories

Cleanliness
8.21
Some reviews mentioned that fixtures were broken or not working, suggesting the need for updates.
Service
9.68
Many reviews praised the attentive, friendly, and exceptional service provided by the staff.
Location
9.22
The hotel location was frequently highlighted as great, quiet, and convenient.
Room Quality
8.67
Rooms were described as spacious and comfortable but did have mentions of needing updates.
Amenities
9.2
Amenities such as the spa and the marina view rooms were well-received.
Value for Money
8.66
Good value was noted, with appreciation for the services provided relative to the price.
Food and Beverage
9.21
Food quality received high praise, particularly the exceptional dishes at the hotel restaurant.
Overall Experience
9.18
Overall sentiment from multiple reviews indicates a highly positive experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 12:48

Property Description

Luxurious Suites and Penthouses

Indulge in 5-star luxury with our 154 suites and 4 penthouses, offering stunning views of Chelsea Harbour Marina and the River Thames. Each accommodation is designed to provide the perfect stay in Chelsea, ensuring comfort and elegance during your visit.

Harbour Bar and Terrace Dining

Experience alfresco dining like never before at our Harbour Bar and Terrace, where you can enjoy majestic views while savoring a fusion of British and Mediterranean cuisine. Treat yourself to expertly crafted cocktails or a glass of refreshing Champagne in a picturesque setting.

Relaxing Spa and Health Club

Unwind at The Spa at The Chelsea Harbour Hotel, where luxury meets relaxation. Enjoy a variety of therapeutic treatments, holistic experiences, and pampering services in a warm and inviting environment. Take advantage of our health club facilities, including a 17-metre indoor swimming pool and fitness suite, for the ultimate rejuvenation.

Book your stay at The Chelsea Harbour Hotel & Spa for an unforgettable experience in the heart of Chelsea.

Important information:

Please note the extra bed price does not include breakfast for the additional guest in the room.

The credit card used to make the booking will need to be processed at check-in and an additional GBP 100 authorization per stay will be made on arrival.

Private parking is possible on site (reservation is not needed) and costs £85 per day.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Groups

    When booking more than 8 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs GBP 85 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People 12 years old and over stay for £65 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 2633 reviews
Cleanliness: 8.21
Service: 9.68
Location: 9.22
Room Quality: 8.67
Amenities: 9.2
Value for Money: 8.66
Food and Beverage: 9.21
Overall Experience: 9.18
C
Catherine • couple • gb
10
Perfect hotel for a west London weekend.
Pros:

Great hotel. Staff really friendly. We had great room suite with balcony.

2026-03-14 • via Nuitee
M
Mostafa • family_with_children • eg
9
2026-03-14 • via Nuitee
J
Jane • family_with_children • gb
9
Pros:

Size of room and convenience

Cons:

A bit tired decor, plus no full length mirror

2026-03-14 • via Nuitee
R
Rizal • couple • gb
10
2026-03-13 • via Nuitee
M
Mark • family_with_children • gb
6
Not Good Such a shame
Pros:

Room service

Cons:

The staff the communication was poor ,
Rooms wrong had 3 booked 2 x together the other by the lift . Would not let me set the room up till 3 pm for my sons ballon’s and special treats and presents
Wouldn’t let me leave a case at the hotel in storage to save me dragging it around London , when I was in London the day before for work
Breakfast didn’t have a table for people , the one we could of sat on no one cleared .
I have been here many times , This was awful Sorry
Over charged at breakfast

2026-03-13 • via Nuitee
D
Daphne • solo_traveller • gb
9
I always enjoy staying at this hotel when visiting London.
Pros:

I've stayed here before and the usual high standards were met. I was delighted to receive a room upgrade (likely as I am a Millennium Member), I love the Art Deco building and theme.

Cons:

The two TVs didn't work properly so I couldn't watch TV. Not a huge drama and I did let reception know when I checked out.

2026-03-12 • via Nuitee
V
Valeri • couple • gb
8
Lovely hotel, staff were okay but I’ve experienced friendlier elsewhere. The parking is overpriced at £85 per night. The
Pros:

Location was lovely on the harbour

Cons:

The parking is too expensive

2026-03-12 • via Nuitee
M
mehmet salih • couple • tr
8
2026-03-11 • via Nuitee
S
Stephen • family_with_children • ie
10
Chelsea 3 West Ham 2. Come on the Chels
Pros:

Everything

2026-03-11 • via Nuitee
A
Armel • couple • gb
8
One the receptionist was very nice and professional, she was from Arab descent.
Pros:

Nice location

Cons:

The service was not the best. It’s took me an hour to check in due to technical problems(IT).

2026-03-10 • via Nuitee
P
Paul • solo_traveller • gb
8
2026-03-10 • via Nuitee
M
Mark • extended_group • gb
9
Great Hotel & loads of improvements since COVID.
Pros:

Alex at Reception was great & breakfast area/staff amazing Reagan was great, bar staff in evening great! Cant fault anything.

2026-03-09 • via Nuitee
S
Stephen • solo_traveller • ie
9
Ideal for a weekend break or few days break in London.
Pros:

Clean and comfortable hotel and rooms. Staff were very friendly and helpful in check-in, minding luggage, etc. Great location in Chelsea, walking distance to Battersea Park, into Chelsea, or to hop on the Uber boat at the harbour. Gym has good quality equipment, and was nice to spend some time in pool/sauna/steam room.

2026-03-09 • via Nuitee
S
Stefania • couple • gb
9
2026-03-09 • via Nuitee
I
Inta • family_with_children • gb
7
Pros:

Room was great size and comfortable.
Restaurant and breakfast were good

Cons:

The mattress on sofa bed was very bad. The sofa bed did not fold out flat. Would not want my kids to sleep on it more than 2 nights.

Swimming pool needs freshing up

2026-03-09 • via Nuitee
C
Chantelle • family_with_children • gb
8
A delightful stay and would stay again but just needs “polishing” for a 5* experience that I know it’s capable of
Pros:

The location was fantastic. It was lovely and quiet and the family suite was huge. Black out curtains too! The pool was great. Front desk staff and front of house/door men were lovely and very helpful.

Cons:

The sofa bed was not flat, it dipped a lot at the bottom. I think it needed replacing which was a shame as the mattress was actually very comfortable.
Check in was for 3pm but the room wasn’t ready until nearly 4pm, I had some patience as the room was supposed to be decorated for my mums birthday but even by 4pm this wasn’t done. Was told the balloons and cake would be put up when we went for dinner but came back to no balloons which was a little frustrating.
Breakfast was absolutely wonderful but I ordered from the menu instead of having the buffet and it took half an hour to come out.

2026-03-09 • via Nuitee
T
Tommy • solo_traveller • gb
10
2026-03-08 • via Nuitee
N
Nicki • couple • gb
9
Had a very comfortable stay, staff very helpful
Pros:

Spacious apartment, attention to detail in bathroom and living area

Cons:

Nothing

2026-03-08 • via Nuitee
S
Steve • family_with_children • gb
9
2026-03-08 • via Nuitee
R
Raj • couple • gb
9
A most enjoyable experience .
Pros:

Great location for our needs, very spacious accommodation and reasonably priced. Very helpful and attentive staff. Will be staying here again next time we are in London.

Cons:

Couldn’t fault it .

2026-03-08 • via Nuitee