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Facilities
Property facilities
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Health or beauty spa nearby
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Fitness facilities (surcharge)
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Parking
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Terrace
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Family rooms
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Ironing service
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Hot tub/Jacuzzi
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Sauna
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Massage services
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Non-smoking throughout
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Private check-in/check-out
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Concierge service
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Wheelchair accessible
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Heated pool
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Emergency cord in bathroom
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Outdoor furniture
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Coffee Shop on site
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Fruits
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Beauty Services
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Personal trainer
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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24-hour security
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Delivered food - securely covered
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Key card access
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Mobile app for room service
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Snack bar/deli
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Access to nearby indoor pool
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Self parking (surcharge)
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Concerts/live shows
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Wine release events
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Reception hall
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Secured parking
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Health or beauty spa nearby
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Swimming nearby
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Vegetarian menu options available
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Bulk dispenser for toiletries
Review Highlights
Categories
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Property Description
Luxurious Suites and Penthouses
Indulge in 5-star luxury with our 154 suites and 4 penthouses, offering stunning views of Chelsea Harbour Marina and the River Thames. Each accommodation is designed to provide the perfect stay in Chelsea, ensuring comfort and elegance during your visit.
Harbour Bar and Terrace Dining
Experience alfresco dining like never before at our Harbour Bar and Terrace, where you can enjoy majestic views while savoring a fusion of British and Mediterranean cuisine. Treat yourself to expertly crafted cocktails or a glass of refreshing Champagne in a picturesque setting.
Relaxing Spa and Health Club
Unwind at The Spa at The Chelsea Harbour Hotel, where luxury meets relaxation. Enjoy a variety of therapeutic treatments, holistic experiences, and pampering services in a warm and inviting environment. Take advantage of our health club facilities, including a 17-metre indoor swimming pool and fitness suite, for the ultimate rejuvenation.
Book your stay at The Chelsea Harbour Hotel & Spa for an unforgettable experience in the heart of Chelsea.
Please note the extra bed price does not include breakfast for the additional guest in the room.
The credit card used to make the booking will need to be processed at check-in and an additional GBP 100 authorization per stay will be made on arrival.
Private parking is possible on site (reservation is not needed) and costs £85 per day.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Property Policies
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Groups
When booking more than 8 rooms, different policies and additional supplements may apply.
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Parking
Private parking is possible on site (reservation is not needed) and costs GBP 85 per day.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 11 years old stay for free when using an existing bed.
People 12 years old and over stay for £65 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Lovely fresh clean welcoming
Gorgeous room
We got an upgraded room when we arrived which was really nice.
breakfast was good.
location was great.
The staff, breakfast staff and room service, concierge staff, and porters were very pleasant and helpful.
Although the breakfast was good, we would've liked some more Vegan/GF/Vegetarian options within the hot meal section.
Some problems with the room - We saw some moths in our room, both nights we were there.
The toilet started to leak at the back and created a puddle.
On checking out, the receptionist gave us a room service bill for over £700 pounds. Which was absolutely incorrect! The bill was reduced and there was more than a £600.00 difference! The receptionist was quite casual about the mistake but made no apology or even acknowledge that there was such a large mistake in the bill. She must've given us the wrong bill, for a different room, but it didn't seem to phase her at all. She seemed uninterested.
Staff at the hotel were really helpful and made an effort to make the stay enjoyable.
The reception area was open and welcoming and had a good vipe.
Large 20m indoor Swimming Pool.
Large rooms by London standards.
Slept well - beds comfy.
Nice residential and Design business area - quiet and by pleasant Chelsea Harbour. Felt unusual for London.
Location very accessible right on railway links literally 5 minute walk from Imperial Wharf Railway Station and onto the clipper boats running between east & west . 2.5 hours door to door from South Coast using overground railway. Neighbouring Battersea interesting to see.
The hotel felt quite tired in places and could do
with a make-over.
Location and pool, good value
Some areas were a little tired.
The staff, especially Aseel, at check were brilliant.
The location was excellent, the room was comfortable.
All other staff polite and efficient.
The in-room entertainment could do with an up-grade.
TV was constantly no working correctly and had very little choice.
Super nul et sale
Tout
We liked the size of the rooms & it's central London location.
We booked in for one night only for the London Marathon.
We're given a 20% discount food voucher. Which we were told to hold onto because we had checked out early to attend the marathon.
On our return to collect our suitcases (the same day). We decided to eat at the hotel & specifically asked the waitress before ordering, whether we could use the voucher. But she disappeared & never came back (shift change...who knows)? .
After consuming our first course, the plates were left on the table for a considerably long time. So we had to go to the bar & asked a member of staff if someone could clear our plates & bring over the dessert menu.
After completing our meal we had to go to the bar again & ask for the bill. Which was annoying considering there was only around 5-6 tables occupied & we could actually see the 4 members of staff continually chatting & joking with one another.
When we received the bill we saw the 20% was not deducted. And didn't even notice that they had included 12% service charges.
After a "very unpleasant" discussion we were told as we had checked out of the hotel, we weren't entitled to the discount, with a flippant response " that's the way it is". Although there were no T&C's on the voucher.
This has been the worst experience after staying in a 5 star hotel & we wouldn't recommend or go to this hotel again.
The decor was fantastic
Very welcoming
Clean
Nothing!!!
Breakfast was good.
The spa area had an old worn out look to it there was no choll out area or ambience at all.
Super large rooms
Bedroom window stuck open (217)
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