The Chelsea Harbour Hotel & Spa London

Hotels
•
The Leng's Collection
9 (2979 reviews)
Chelsea Harbour , London , gb

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Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Great service
Excellent location
Comfortable rooms
High-quality food
Cons:
Need for updates
Some broken fixtures

Categories

Cleanliness
8.21
Some reviews mentioned that fixtures were broken or not working, suggesting the need for updates.
Service
9.68
Many reviews praised the attentive, friendly, and exceptional service provided by the staff.
Location
9.22
The hotel location was frequently highlighted as great, quiet, and convenient.
Room Quality
8.67
Rooms were described as spacious and comfortable but did have mentions of needing updates.
Amenities
9.2
Amenities such as the spa and the marina view rooms were well-received.
Value for Money
8.66
Good value was noted, with appreciation for the services provided relative to the price.
Food and Beverage
9.21
Food quality received high praise, particularly the exceptional dishes at the hotel restaurant.
Overall Experience
9.18
Overall sentiment from multiple reviews indicates a highly positive experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 12:48

Property Description

Luxurious Suites and Penthouses

Indulge in 5-star luxury with our 154 suites and 4 penthouses, offering stunning views of Chelsea Harbour Marina and the River Thames. Each accommodation is designed to provide the perfect stay in Chelsea, ensuring comfort and elegance during your visit.

Harbour Bar and Terrace Dining

Experience alfresco dining like never before at our Harbour Bar and Terrace, where you can enjoy majestic views while savoring a fusion of British and Mediterranean cuisine. Treat yourself to expertly crafted cocktails or a glass of refreshing Champagne in a picturesque setting.

Relaxing Spa and Health Club

Unwind at The Spa at The Chelsea Harbour Hotel, where luxury meets relaxation. Enjoy a variety of therapeutic treatments, holistic experiences, and pampering services in a warm and inviting environment. Take advantage of our health club facilities, including a 17-metre indoor swimming pool and fitness suite, for the ultimate rejuvenation.

Book your stay at The Chelsea Harbour Hotel & Spa for an unforgettable experience in the heart of Chelsea.

Important information:

Please note the extra bed price does not include breakfast for the additional guest in the room.

The credit card used to make the booking will need to be processed at check-in and an additional GBP 100 authorization per stay will be made on arrival.

Private parking is possible on site (reservation is not needed) and costs £85 per day.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Groups

    When booking more than 8 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs GBP 85 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People 12 years old and over stay for £65 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 2979 reviews
Cleanliness: 8.21
Service: 9.68
Location: 9.22
Room Quality: 8.67
Amenities: 9.2
Value for Money: 8.66
Food and Beverage: 9.21
Overall Experience: 9.18
S
Saban Koray • couple • tr
8
2026-06-06 • via Nuitee
M
Mohammed • family_with_children • sa
7
Pros:

The A/C not working in all rooms only air without air condition

Cons:

A/C

2026-06-06 • via Nuitee
C
Crobson2016 • family_with_children • gb
10
2026-06-06 • via Nuitee
K
karamutsa • solo_traveller • rw
9
Beautiful hotel, great service and beautiful location
Pros:

The food was amazing!

Cons:

The spa is old

2026-06-05 • via Nuitee
S
Salman • family_with_children • gb
4
Extremely disappointing
Pros:

The size of the suites was great, the rooms were clean. Staff were on the whole good but we did on occasion experience delays in service.

Cons:

The air con in rooms was not functioning. a lift malfunctioned whilst we were there. Toilet cistern leaked. Swimming pool changing rooms were disgusting and out of date. cleanliness in the pool area was terrible.

2026-06-05 • via Nuitee
K
kotigalage • solo_traveller • lk
5
2026-06-04 • via Nuitee
H
Helene • couple • gb
8
Comfortable
Pros:

We love the size of the rooms in this hotel & we got a refurbished room , which made all the difference . Good value for money

Cons:

Spa area needs refurbishing

2026-06-04 • via Nuitee
G
Geolina • solo_traveller • ro
9
2026-06-02 • via Nuitee
W
Wendy • solo_traveller • gb
1
Sleepless
Cons:

The fire alarm going off at 3.30 am and no one in charge who knew what was happening, after an hour confirmed it was not a fire, then returned to bed with the alarm continued to go off periodically.

2026-06-02 • via Nuitee
L
Louis • couple • fr
4
Propreté moyenne, Clim cassée et pas d’assistance
Pros:

L’emplacement, le spa

Cons:

Clim non fonctionnelle, personnel qui nous dit qu’ils vont venir réparer la Clim mais qui ne viennent jamais

Propreté négligée

2026-06-02 • via Nuitee
G
Giachino • solo_traveller • it
9
2026-06-01 • via Nuitee
G
Gerhard • couple • at
7
2026-06-01 • via Nuitee
J
John • solo_traveller • gb
8
2026-06-01 • via Nuitee
I
Irenosen • solo_traveller • rw
9
Pros:

Location, breakfast

Cons:

No microwave for guests to use

2026-06-01 • via Nuitee
R
Richard • couple • ng
10
Fantastic
Pros:

The entire space and location

Cons:

I would like to become a member to enable me enjoy the best of rates and the entire facility

2026-06-01 • via Nuitee
D
Dylan • couple • ie
9
2026-05-31 • via Nuitee
J
Jamie • couple • gb
6
Good
Pros:

Very nice

Cons:

The air conditioning is very out dated I wouldn’t recommend staying there when it’s hot , also when calling room service the phone doesn’t get answered.

2026-05-31 • via Nuitee
C
Cristina • couple • es
1
DONT STAY HERE
Pros:

nothing

Cons:

AN ABSOLUTE NIGHTMARE: Fraudulent Management & Unlivable Conditions

Do not stay here. If I could give this hotel zero stars, or negative stars, I would. The Chelsea Harbour Hotel is running a complete circus, taking guests' money upfront, and then treating them with utter contempt and dishonesty.
Our three-day trip was completely ruined from the very first hour.
1. The Check-In Lie & Immediate Charge
We arrived at 2:45 PM for check-in. The hotel immediately charged us for the full three days and told us the room would be ready in 20 minutes. After waiting 45 minutes, we went back to the desk—still not ready. Because we had plans, we had to leave our luggage and head out into London.
2. Midnight Gaslighting
We returned at midnight expecting to finally go to bed. Instead, a receptionist named Mariia told us our room still wasn’t ready. For the next hour, we were fed a stream of blatant lies ("the hotel is full," "technicians are checking the room," etc.).
3. The 30°C "Penthouse" Oven
At 1:20 AM, a manager finally appeared and "upgraded" us to a penthouse suite. The catch? The AC was broken during a massive heatwave. The room was a suffocating 30°C (86°F). To make matters worse, the AC couldn't even be turned off, and the vents were literally blowing out 31°C air. Because it was nearly 2:00 AM, we were forced to sleep outside on the terrace.
4. Holding Our Money Hostage
The next morning, the room was still an oven. We demanded a refund for the remaining two nights so we could move to a liveable hotel, but management refused to cooperate, playing a toxic blame game with Booking.com. The hotel claimed Booking had to handle it; Booking claimed the hotel had to approve it.
The Bottom Line
We are now stuck here on our second night because they have taken our money and we cannot afford to pay for a second hotel out of pocket. They moved us back to our originally booked room, and it is even hotter than the penthouse.

2026-05-31 • via Nuitee
R
Roberts • couple • gb
1
Melting
Pros:

Not a lot

Cons:

Entire hotel air on was not working on one of the hottest weekends of the year

2026-05-31 • via Nuitee
A
Alexander • couple • gb
8
Me and missus enjoyed the whole experience. I wish I could have stayed a day later.
Pros:

The room was excellent and very tidy.

Cons:

The men steam room was on or it was no way near hot enough. And too much chlorine in the pool.

2026-05-31 • via Nuitee